Upcoming enhancements in setup like Underscore URL Enhancement, List view Data Export, Notification, Requester Portal Search Customization, Release Management, and Request.

Dear Users,

We are elated to announce the upcoming enhancements in setup like Underscore URL Enhancement, List view Data Export, Notification, Requester Portal Search Customization, Release Management, Request .Below is a brief run-through of the same.

Enhancement

Setup

Underscore URL Enhancement

In ServiceDesk Plus Cloud v3's REST APIs, special operation names (other than CRUD operations) must now begin with an underscore. Accessing URLs without this prefix will trigger a 404 error code. Learn more.

List View Data Export

Export data from list views using the Data Export option in list views. You can export all data or only the data that is in your current view or selected data. Currently, this option is supported only for Requests.

Requester Portal Search Customization

1.Administrators can now enable requesters to search only from selected modules by configuring Search Settings from the Requester Portal Settings page.

2.The search results can be displayed in a specific order by rearranging the selected modules.

3.On the Requester Portal Customization page, Basic customization is now renamed as Code-Based, and Advanced customization is renamed as GUI-Based.

Reorder Release Workflow Stages

1.Configure stages and statuses specific to a workflow.

2.Manage stages and statuses using the following options

3.Use the Show only the stages and statuses added in the workflow option to reorder stages. However, Submission, Planning, and Close stages cannot be reordered. Only the stages, statuses, and stage order configured in the workflow will be incorporated in the associated releases.

Behavior Changes

Release Management

Reordering the release planning stage from Setup > Customization > Release Management > Stage and Status is restricted.

Request Reopen Enhancement

While reopening requests based on requester's reply, SDAdmins can configure requests in a certain completed statuses to be reopened in specific statuses.

Go to Setup > General Settings > Advanced Portal Settings.

Release Roles Permission

Enhancements

SDAdmins can configure users who can move release across stages. Under Global Workflow Settings in releases workflows, select one of the following options:

1.Any user with necessary permissions - Any user with Approve permissions for a release stage can move the release to other stage.

2.Only Release Manager - Only the release manager can move the release manually across stages.

3.No one (Stage movements will be done only via workflow) - Release will move through the stages as configured in the workflow.

Release Form Enhancements

Besides spot edit, you can now global edit non-prominent release roles by clicking Edit on the roles page. Form rules will be applied to the roles form.

Behavior Changes

1.Non-prominent roles will be listed in the Roles tab accessible from the left navigation pane. Users with Edit permissions for the current release stage can edit the non-prominent roles.

2.SDAdmin can enable Release Engineer to edit crossed release stages by enabling Allow to edit previous stages under Setup > Customization > Release Management > Release Roles.

3.In release history, the entries related to conversations are now logged with relevant operation names.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

For more information , kindly refer to https://www.manageengine.com/products/service-desk/cloud/pre-release-notes.html

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud