Auto assign incident/request approvers
We've created a special subcategory for requests/incidents. Any incident that uses this subcategory needs to be approved by specific individuals before it can be closed. We're using SDP 8112. Is this possible? I saw where I can manually add approvers, but this will get cumbersome quickly, and people could forget to assign the approvers. Thanks!
Add Approval to incident template
How do I set up approvals on an incident? When I go into new template the only thing showing to the left is Technician. I would like to have the system send out an approval request and set up who can approve it. Is there anyway I can do this?
Enroll laptop/surface pro issue with license
Hi, I am a consultant for a company that has purchased a license from ManageEngine. This license is "Security" edition and works correctly in all modules, but when we want to assign a Surface device to a user, it gives us a license error message if the
Generate First Response Violated Report
Hi I would like to generate a First Response Violated Report. I have done the configuration in Setup > Reports and created a customized report. I have configure the Filter: However, its generated a wrong report. please help regards
Tracking MSIX packages in Software Inventory
Hello, My company started trying New Teams manually, and to try and determine how many users are using the new platform, I wanted to use the software inventory in Endpoint Central. Sadly, there is no record of new teams in inventory. What can I do to
iPads losing wireless connectivity due to "Disable MAC address randomization" not sticking.
I have 15, one year old iPads in Kiosk Mode that are now losing connection to our wireless network. It seems that the culprit is the Disable MAC address randomization settings not sticking. At some point this gets turned back on and the iPads can no longer
How to create Multiple Child Requests from a Parent Request?
Dear All, How can we auto. create three (3) child requests once a Parent request is Raised? We would like to auto. create those child requests which will be assigned to the specific Templates, Group, Technician and has its own SLA defined and those child
[Free webinar] Reduce service desk expenses in five quick steps
Hi there, Cost reduction strategies involve time-consuming plans, and often fail to curb IT expenses effectively. Discover five immediate steps you can take to optimize service desk expenses, while improving service desk efficiency and productivity. Join
Reassigned a scanned product to another product type.
Dear all, I have created a Product Type named "Laptop" and I reassigned the product (which was scanned devices) to this Product type. The scan no longer works. Does that mean that we can't move a product "scanned" to another Product type?
How Many Users does PMP Support?
I noticed our license says 100 ADMIN limit but how many standard users can PMP support?
Deploy Immediately Option for Configuration Collections
Deploy Immediately Option for Collections This missing feature is a real problem for us. There is only a deploy option, and it takes a variable length of time for something that should be instantaneous across all targets. Thank you!
Maintenance Tasks Failed to Generate
Hi, I have 10 maintenance tasks that automatic generate every day. In the last week they randomly fail to generate.
api v3 get image from description (notifications or notes)
Hi! How to access the images in the description of notifications or notes? use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an
Transfer Request from Old Server to New Server without affecting the Configuration
Customer wants to migrate the SDP MSP to New Server. This is the scenario: Old Server : Has two Accounts Messy Categorization and Template Created Full Backup from Schedule Backup Must be up and running during migration since other Accounts is still using
Add ''Part No.'' of the product in a report
Hello SDP, I would like to create a report and add a column which will list the ''Part No.'' field of the product located in the Asset Management - Product. I cannot figure out how to do it The query of a basic tabular report as in the attachment + the
Users generated with LDAP or AD
Hello SDP community, Is that correct to say that when we import users to SDP through AD or LDAP it will also generate Department CIs? If that's true. Is there a way to avoid the departments to be generated as CI but only as attrbute? If that's wrong,
Announcement statistics
Hi, Is there a way to get a list of the requesters and technicians that clicked on an announcement? Regards, Gino
Why Task Owner gets Empty once the Owner is Removed as Technician?
Dear All, I've noticed that If I've removed a Technician who was assigned and resolved some Tasks (as owner) previously, the owner field of the Task gets empty. Regards, Wajahath Farooq
Creating a new request via URL
I am trying to create a new request and pass data to it while using this. I am unsure what the proper formatting of the url. to start what would our URL be to creat a new request without data then what would it be to pass the data through? something like
ServiceDesk Plus MSP Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus MSP- Remote Asset Explorer (RAE - Distributed scan) will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent/DC) for the inventory of Windows, Mac, and Linux
Generated wrong Report in 'Reports'
Hi All, I would like to generate the First Response Violate Repo I set the filterFirst Response Overdue Status is TRUE. However, it generates an incomplete report seem it is wrong.
Mail to ticket
Hi everyone, I'm starting to play with the Service Desk Plus, by configuring the Mail to Ticket I can verify that every email that arrives generates an incident. I would need to know how to be able to use some configuration or script, to move the flag
How to Hide "Submit for Approval" option?
Dear All, Please let us know, how can we hide "Submit for Approval" option under the Action dropdown? Regards, Wajahath Farooq
REPORTS WITH NO DATA
Is there a way to prevent the scheduler from sending reports when there is no data? Our managers only want the reports when there is data. There should be some way to skip sending it when there is no data.
Problem in Technicians picking the ticket
We have installed free edition of Servicedesk plus and configuring it. In technician login they are not able to pick up the tickets. Is this feature restricted in Free edition. If not, pls. help in enabling this feature.
How to make Notes Mandatory on Service Request while setting the Status to onhold?
Dear All, Is it possible to make the Notes Mandatory for the Technician (During Edit) on Service Request only when the Technician is Setting the Status Manually to onhold? Please note, we don't want to make Notes mandatory while we are sending the request
Reduce service desk expenses in five quick steps [Free webinar]
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Revoking the service pack for build 14610
Dear users, We have revoked the service pack and installation file for build 14610 from our website as customers using ServiceDesk Plus connected to MSSQL server in their environment have reported issues due to inconsistent connectivity with the database
SD Plus v14620
I saw 14620 is available but can't install this one. On attempting to install this on test instance on v14500 I received the below on linux installation using postgresql. This was not a problem with patch v14610. The certificate already exists. I tried
OpUtils switch ports
Hi, currently testing OpUtils and noticed that I have certain Cisco switches that only show ports that are active, but all unused ports are missing. This makes a 48 port switch a 17 port switch in OPUtils. Is there a way to manually add the missing and
Your invitation to join our LinkedIn Live on AIOps
Hello there! We are conducting a LinkedIn Live session on AIOps (artificial intelligence for IT operations) titled "Mapping the impact of AIOps for CIOs, CTOs, and IT managers." AI is everywhere and the hype around AI in IT operations is as real as it
Problem in QR Code Created for Mobile Device Enrollment
Hi Friend, We cannot Enroll Mobile Devices Since QR Code Generated For Scan in Mobile Device And Sent via Email is invalid. We Are using Endpoint Central 11.2 Please Help Us to Resolve This Issue.
Possible to exclude mobile devices from Azure sync?
We're currently in process of migrating to Intune for MDM and I've noticed that some phones flagged as personally owned are being imported into SD+ inventory. Ideally, I don't want any mobile devices imported as we only use SD+ to track computer asset
Custom start menu and taskbar
What is the best practice if I want to customize the taskbar and start menu on Windows computers with Desktop Central? When the domain user logs in to the computer I want my custom taskbar and start menu to be what the user's see with some apps pinned
Is Windows 10 smooth to use?
Xin chào
Behavior of Import Users from Active Directory
Hello, we use AD groups and "Import Users from Active Directory" feature in PMP. AD users are imported into PMP, on a schedule, into groups who then have resources shared to that group. The issue we are having is that disabled and deleted users in AD
Track email transfer
Hello support team, We have received an email to our support email address, which we later did not find in the Service Desk incident queue. Is there a log in Service Desk Plus in which the incoming mails are processed into tickets? I only wanna know if
My approval cannot be displayed on the SDP requester interface
SDP VER: 12.0 构建号 12000 Hello, Unable to display pending approval data in the approver interface. The first image is during preview The second image is the user interface, only showing the other three, my approval cannot be displayed
Unusual login detected pop up
Hello, I just upgraded Service Desk to version 11203 from version 11139 and noticed a new feature. Please reference pop up below: How can I check the details of the unusual login detected? It keeps popping up quite a few times. Where can this be configured
Query to get Request Ageing info.
Version : 14304 DB : PGSQL OUTPUT: SELECT LONGTODATE(wo.CREATEDTIME) AS "Created Time", wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", cd.CATEGORYNAME
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