Add additional box in close request window
Hello, We are looking to add an additional box for our request closure window that reminds our technicians to add any additional access to applications to a spreadsheet we use to keep track of such changes. I was unable to find an option to edit the close
Auto assignment to a group of technicians with multiple notification paths (email, sms) - Incident Response and Disaster Recovery
For cyber security and disaster related incidents (malware, ransomware, virus, potential disasters) we'd like to auto assign a request and then ultimately have it 'over communicate'. 1.) Auto assign seems easy enough with a good template and corresponding
can`t forward the request
When responding to a request, reply-> forward the request, I do not see the entire list of users, but only those whose User -> Department Name field matches mine. Is it possible to make it so that you can send forward the request to all employees, regardless
Hide unnecessary fields in Release
Hi, Is it possible to hide unused fields in the Release Module using Page Scripts? For example: We don't use the fields "Actual Start Time" and "Actual End Time" so we would like to hide them.
[ManageEngine] Register now for our free ADSelfService Plus Online training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate
Catalog Service Category Filter
Good day, I have service template. I want to return only categories relevant to the service. I don't see the option to filter categories and return the desired except specifying the default values. Is there a way to return only the values or options you
Custom Approval Notifications
Is there a way to use custom approval notifications using business rules or Custom Triggers to facilitate a custom approval notification based on the Service Catalog Type, so we can give the approver further information on the approval ticket so they
Beyond Boundaries: Exploring the Future of Endpoint Security
Greetings from ManageEngine!!! We're thrilled to invite you to an epic LinkedIn Live session where we'll be diving deep into the current challenges faced by European organizations and how they can navigate the ever-evolving cybersecurity landscape. What's
[SDF-60764] Major Incident - User log call from announcement
Hello, In a previous system I've used you had the ability to raise a "Major Incident" call that appeared in the announcement section of the Self Service portal. The end users then had the ability to read the announcement and click a button to confirm
Reports - Date Picker
We recently upgraded to version 14304, and the date picker dialog in the reports module is no longer there. Did something change in the update and remove this? I've had a few technicians asking me about it.
M365 Security Plus build 4600 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4600. Enhancement: The public key certificate used for service pack upgrade has been updated. How to update? Update using service pack. New to M365 Manager Plus?
M365 Manager Plus build 4600 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4600. Enhancement: The public key certificate used for service pack upgrade has been updated. Issue Fix: An issue with incorrect data collection for the Enterprise
Trouble Integrating Ad Manager Plus with Edge Computing - Seeking Assistance
Greetings, community! I've been encountering some challenges lately while attempting to integrate Ad Manager Plus with our edge computing infrastructure. Our aim is to optimize ad delivery and performance by leveraging edge computing capabilities, but
Managing Major Incidents
Hello, Interested to know how everyone else handles major incidents on this system. On other systems I've been able to mark a particular call as a Major Incident (with all the relevant fields filled in i.e. category) and then it allowed the Helpdesk Technicians to click a button to log a repeat call off the back of this and only have to fill in the relevant Requester details, thus speeding up the logging process while the major incident is in play and we are receiving high call volumes. This also
The all-new Zero Trust controls in MangeEngine PAM360
Hi All, We are delighted to announce game changing features now offered as part of ManageEngine PAM360, our enterprise privileged access management (PAM) suite. With PAM360's new additions to its Zero Trust offering, your organization's privileged identities
Lenovo BIOS update
Hi! As I'm aware of Endpoint Central doesn't natively support Lenovo BIOS updates, so how do you guys handle it? Looking forward to hear your thoughts on this one.
Status change linked to RespondedDate change
I am trying to build a Request Timer Action that will check the Responded Date and set the status depending on the date value. Responded Date is not empty and not greater than the last status change from Open to Resolved. The intent is automatically move
DR drill for US on 25 Nov 2023 and 02 Dec 2023 from 6.30 PM to 9:30 PM PDT
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US Service on 25 Nov 2023 and 02 Dec 2023 from 6:30 PM to 9:30 PM PDT to ensure our DR Readiness in US Deployment. This will help us support our expanding server
Inquiry about Disabling Automatic Sorting of Email Recipients in ServiceDesk Plus Responses
I hope this message finds you well. I am currently facing a challenge with the email functionality within ServiceDesk Plus. Specifically, I'm looking to disable the automatic sorting of recipients in the email responses generated by the system. When responding
Cannot enable RDP on ressources imported from Active Directory
Salut, please could you give me a detailed procedure on how to configure RDP and SSH sessions on the ressources imported from AD to PAM360 because i have a problem the sessions recorded do not show something and end immediately after 1 second from launching.
How to set a record session only for selected users?
Hi Folks I tried to set the resource computer to disable the record RDP session but this is not working, it seems PMP only allows disabling record/enabling the record of all remote session? Also, does PMP have settings that allow selected users to record
Log360 now allows ML-based automation for alerts threshold.
Hello all, Log360 now offers an industry-first, dual-layered system for precise and accurate threat detection in Vigil IQ, its TDIR module. This is available from build 5345. The new adaptive threshold feature: Uses ML algorithms to analyze the usual
AssetExplorer Report on computers without software
I need a report of workstations that do NOT have a specific software installed. We have some mandatory software that I need to confirm is installed on all computers, so we'll use this report to troubleshoot the computers missing the software. I found
Deploy a certificate on all workstations
We are finalizing the configuration of a Fortinet FW, and a crucial step is to deploy the Fortinet CA Certificate on all computers. So I used the Deployment Script by targeting an IP address to perform a test. but opening the Fortinet software, I see
System Logs
Morning all I've got some 250,000 system logs at the moment, and would like to know: Where do they get stored? Can I export them? Can I get these logs automatically deleted when the archive runs? It seems pointless to keep logs longer than tickets are actually live. Thanks Shelley
Link and Merge Requests from "Previous Requests" view
Often, when we want to link a request to another request, both of the requests are from the same Requester. It would be handy then, when looking at the "Previous Requests" view, to be able to select items from that list and link or merge them into the
Auto Enable Notification
Can I auto enable notifications when a contract is created?
ADSS password generator
Is ADSS capable of generating password every 7 days (for example) and email accordingly?
Floating Worklog Timers/Most Recent Timers
It would be nice if there were a floating widget/overlay/something that would show all active worklog timers, whether within a request, task, project or what have you. Or an expandable widget with your most recent timers if you need to return to them.
update to Sonoma
When I try to update my Macs, the update just times out.
Use Mail header for E-Mail Commands
Hello I like EMail Commands but it doesn't look very nice with all the extra commands in subject and mail body. Why not use the Mail header instead? Completely silent for all Servicedesk users. It could be like this. Mail header tag: X-SDP-SITE = Servicedesk Plus SITE X-SDP-GROUP = Servicedesk Plus GROUP X-SDP-MODE= Servicedesk Plus MODE Or the mail header tag names is something the admin can choose. But "X- " must exists. Servicedesk Plus already read the header to get mailadress and name so there
Manual movement of computer in remote branches
Lets say I have 3 remote offices A, B and C. I have an IP scope for remote office A and B, remote office C is left for special needs computers that will have all different IP addresses. I manually add computers from both remote office A and B into the
KB Articles in Announcements
We create KB Articles and want to use the Announcement feature to link to essential KBs. Is there any way to do this besides logging in as a fake user to grab the URL link? You would figure these two features would be very closely linked.
ManageEngine Supportcenter Plus - version 14.5 - Build - 14507 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14507 (Hotfix release). We also released certain features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade
Report Query - show outstanding tasks for all Technicians grouped by
Hi There, Looking for a query which will show all outstanding incidents, requests, tasks, changes and problems for all technicians grouped first by group then by technician. We are using SDP version 14.3 14304 on SQL Thank you :)
Service Catalog report
Can i get a report for all the active Service in the system including the category, subcategory and the 5 levels of approval?
Add Technician Shifts
Please add the ability to set a technicians work hours so that tickets are only auto assigned to technicians scheduled to work based on the creation time. Currently it will only skip a tech if they are scheduled as away in the scheduler but the issue
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14507 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.5 - Build - 14507. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
Admin Office 365
How can I make my employee as an admin in Office 365?
Endpoint Central Agent Removal
Hello all, I have a small office that I inherited and they had an older version of EC that was installed. The previous administrator setup EC to use OTP to block the uninstall of the agent by the end users. The server no longer exists so I can't get the
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