Add a cooldown timer for emailing a requester 'Your Ticket Has Been Updated".
Today I updated a ticket, and saved it and the requester was notified via email
'Your Ticket #1234 has been updated!".
I then realised I needed to make another change, generating a second email.
"Your ticket #1234 has been updated"
And then I had to import some tasks.
'Your Ticket #1234 has been updated!".
I then realised I needed to make another change, generating a second email.
"Your ticket #1234 has been updated"
And then I had to import some tasks.
"Your ticket #1234 has been updated"
I would like to suggest an option for a customisable cooldown period for Update Notification Emails.
So that if you make multiple updates within a small timeframe, the requester only receives 1 email within that time period. It will prevent users feeling like the updates are spamming their inbox.
I would like to suggest an option for a customisable cooldown period for Update Notification Emails.
So that if you make multiple updates within a small timeframe, the requester only receives 1 email within that time period. It will prevent users feeling like the updates are spamming their inbox.
Topic Participants
Alexander Reeves
Mohan Kumar
Means, Thomas
Lorey K
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