Force immediate check for configuration changes.
Is there a way to bypass the 90 minute refresh cycle and force an agent to check for configuration updates other than rebooting the computer?
Change Actionable email submit giving error
All We are getting the below error message on Change Approvals viz email. The workflows and Integrations are setup and it just started happening the last few days. We are getting this on the top of the approval email and we have never seen this before
First Response Time When Press Start Work
Hello Dears , As i know first response time calculate only when technician reply to requester and send it by Email . My question is if its possible to calculate response time when technician press start work ?
Survey with Smiley
How can I enable survey in ServiceDesk Plus with Smiley option. Only text option is already there, but I looking for Survey question with smiley Shajeel
Re-enable admin account from CLI?
Hi, I've got a scenario question here. I'm looking at the free version, and this only allows for one admin account. If I were to use AD for external auth, and there is any issue, is there a way to either re-enable the local admin account or switch the
Getting all non-resolved tickets via API
Hi Team, I am trying to export all requests based on the subject and status as below: $input_data = @" { 'list_info': { 'row_count': $per_page, 'start_index': $index, 'sort_field': 'subject', 'sort_order': 'asc', 'get_total_count': true, 'search_fields':
Endpoint Central Workshop - Europe Edition
Curious about unlocking the product to it's full potential? Finding yourself grappling with product challenges? We got you covered. Attend our Endpoint Central workshop where you can immerse yourself in cutting-edge strategies, interactive sessions and
Windows Updates renamed when installed through Patch Manager Plus
Why are Windows updates renamed to 'Update for Windows KB[1234567]' when installed by PMP instead of their standard name like '2024-01 Cumulative Update for Windows Server 2019 for x64-based systems (KB[1234567])? P.S. These are just made-up KB numbers
Installed Software on Windows
How does VMP determine the "Installed Software" on Windows? Can we find any helpful information from the agent logs to help us determine install location? We are trying to remediate "Vulnerabilities With Manual Resolution" and this information would be
Agrent unable to see central server but can see notification server.
this agent is on a differnt subnet then my other agents ie 192.168.1.0/24 all connect fine 192.168.2.0/24 install correctly but fail to see central server. I have completely disabled the firewall for testing so i know that is not an issue both on the
Service outage dashboard
Has anyone come up with a clever way to show a service outage dashboard on the requester portal? Something that shows information on known system outages and their status. I was hoping to leverage the Executive Dashboard feature to build something from
What does patch missing mean?
Hello, I have a question why I have so many patches in the "missing" state, although most of the patches are installed automatically, there are some that are always in the missing state, I don't know if it is because there is an error when installing
Downloading global-meta-data.xml failed with error code : 12175, ticket#4699306
Servers are not able to scan and identify missing patches with following error "Downloading global-meta-data.xml failed with error code : 12175" Please refer ticket 4699306. Endpoint central engineers are not able to provide resolution on this since past
Device Control Policy Applied to Users not Devices
Hi, Is it possible to assign a device control policy to a user group, instead of a device group. We want it so that we can create a group of users, they can go to ANY computer and they can use lets say removeable storage, but anyone else using that computer
Masterclass 2024: Episode 1—Getting started with ServiceDesk Plus Cloud [Feb. 28]
Hi there, We are excited to invite you and your team to this year's ServiceDesk Plus Masterclass series. In the first episode of Masterclass 2024, you can learn how to set up basic and essential configurations to get started with ServiceDesk Plus Cloud.
Masterclass 2024: Episode 1—Getting started with ServiceDesk Plus [Feb. 29]
Hi there, We are excited to invite you and your team to this year's ServiceDesk Plus Masterclass series. In the first episode of Masterclass 2024, you can learn how to set up basic and essential configurations to get started with ServiceDesk Plus. We
Migrate from PostgreSQL to MSSQL - Servicedesk Plus 14.6 Buildi 14600 - Free version
We use servicedesk plus 14.6 Buildi 14600 on windows server 2016 . System now use Postgre SQL and we wish to migrate MSSQL 2016. When I restore backup the error is "Incompatible Database source : postgres : when compared with target Database : mssql"
Error sync data from SDP to Analytics Plus
Hello everyone. Service Desk Plus version 10.5 Build 10514 is what I'm using. I wish to sync data to Analytics Plus version 4.5.6 Build 4560 at this time. I keep receiving an error saying that SDP and Analytics Plus cannot sync data. The file I attached
ADSelfService Plus now offers RSA REST API-integration and other enhancements
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6404. Enhancements: REST API-based integration support has been provided for the RSA authenticator. The RSA authenticator now supports policy-based configuration.
How to delete current Backup Approval?
Do you know hoe to delete Backup Approval when management continue work ahead of schedule? Because we cannot delete it need to follow the schedule.
How to extract template down to item with SLA using query
I want to extract data on the existing template til item with SLA
Filter Problem tickets
option in the problems module to be able to filter the "problem tickets", something similar to what we have in the requests module and in the changes module.
Dynamic group to find machines with specific driver
Is there any way to create a dynamic group to find machines having a specific driver installed? I only need the driver name, not the version number or any other setting.
Problem installing Patch Manager 10.0.575 in Windows 11 or Windows Server 2019
Good Morning everyone, I installed version 10.0.575 of Patch Manager, initially on a Windows Server 2019 server and had several problems. Tried on Windows 11 and also the same problems. Tried with a lower version and also the same problems In short, the
Submit to ServiceDesk button in Outlook
A plug-in for Outlook that creates a toolbar button. This button, when pressed could automatically submit an emailed request to ServiceDesk with the original sender listed as the initial requester, and the technician who submitted it as the assigned technician. This could help with all the emailed requests.
can’t set up work profile
We are not able to enrol some devices (android) by using the Self Enrolment method. Attempting to enrol devices getting this error. "can’t set up work profile"
Threat Maps
Is it possible for Manage engine Log360 to borrow some ideas of Threat Maps like : https://www.proprofs.com/quiz-school/quizreport.php?title=log-360-mecpp-2021n6&sid=332091374
vCenter - problem with adding Hosts and VM
Hi! I have add vcenter to OpManager but Hosts and Virtual Machines contain no data: Can OpManager team help with it?
Issue with requests created by email
Hello everyone, One of my clients has a new problem with requests created by email. When a new one is created, sometimes it doesn't get the correct ID numbe (crescent order following the others), but it gets the ID of an older one already closed. That's
Include additional Notification Method Teams Webhook
As a IT operations team i want the ability for business rules to be able to send notifications specific groups of administrative users via Webhook into Microsoft teams channel OR direct to the administrative user. this is because email is not their primary
Can't find the topic in relation to PDF Printing problem
Hi , in the previous days i opened a thread about a problem i am having in relation to PDF printing inability. But now this thread is not present. why is this? Thanks Kolpano
[New Release] ADManager Plus' latest build 7224 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7224. Features: SOAR Workflow: Integrating ManageEngine's SIEM solution, Log360, with ADManager Plus will allow your SOC team to carry out AD management
Closed tickets in days
Hello All, I'm in search of a query to retrieve information on closed tickets categorized by their closure duration: Tickets closed within 3 days Tickets closed between 4 to 6 days Tickets closed within 7 to 10 days Tickets closed in 10 days or more Thanks,
Lost the ability to have a generic list of departments added when a new site is created
We have 100s of sites with a large list of departments for each site. Most of the time, we keep the departments generic in name to simplify the process. I believe after SD-112649, SD-107047 was applied back in Sept 2023 (Copy Default Settings option is
[Free webinar] 5 quick steps to drive service desk cost optimization
Hello there, Reduced budget wastage, streamlined asset management, and enhanced service desk efficiency—this is everything you stand to gain at the end of this webinar. Join the session and discover data-driven strategies that bring significant improvements
[Free webinar] 5 quick steps to drive service desk cost optimization
Hello there, Reduced budget wastage, streamlined asset management, and enhanced service desk efficiency—this is everything you stand to gain at the end of this webinar. Join the session and discover data-driven strategies that bring significant improvements
We have exciting news to share with you! The MSSP edition of our SIEM solution, Log360 MSSP, is here.
We're thrilled to announce the launch of Log360 MSSP Edition, in our on-premise SIEM solution. In a recent study conducted by ManageEngine, it's become evident that organizations are grappling with a shortage of cybersecurity talent and budgetary constraints.
[ SDF-26025 ] Add many change request to same problem
Hi, sometimes one problem it's solved with multiple change. How it's possible to add another change to same problem? Thanks in advance. Mauro
you are trying to configure sql server 2005 or above version.
Hey, I'm trying to connect a new isntallation of AD360 to new MSSQL instance. and i get the following error: I installed the sqlncli and copy the bcp.exe+bcp.rll to the ad360 home folder. what cna cuse the problem?
Disable User Policy, M365 Options Missing
Hi, On Disable policy page this M365 options are no longer available.
Next Page
