We recently upgraded from SDP on-prem to cloud.  We used to rely quite heavily on the Recommend Template feature, but this appears to be missing in the cloud version... 

Example use case - user logs an incident ticket, but it should be a request.  We select Recomend Template, choose the correct service template and it will email the user asking them to update their ticket with the new template.

Is this missing in Cloud, or am I doing something wrong?