On XP, IE8 browser reported as IE6 after update to build 8800/8810
Greetings all, Currently we have the issue that after we upgraded to build 8800/8810, our IE8 browsers on our XP workstations are reported as IE6. Result: We can't login. Luckily the interface still works on the dedicated server and with Windows 7. But with a large supportteam, using the server is not really a longterm sollution... Version of IE8 on XP with SP3 : 8.0.6001.18702C0 / 128-bit Version on server (Windows 2003R2): 8.0.6001.18702 / 128-bit
Problem with LDAP
I have this issues when i try to configure the LDAP FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs. Thanks in advance.
SupportCentre Plus does not Start
Hello, I have downloaded the Demo for the SupportCentre Plus and installed it on Windows XP. When I run supportcentre server or supportcentre webclient, a flash screen is shown in the middle of the screen which seems to keep running after the message "Application Layer Started" and never seems to complete. Screenshot is attached. Then if I run WebClient, a Browser window opens with an error "HTTP 400 Bad Request" Please help sort this issue.
Convert AppManager from Physical to VMware Problem.
Hi Support I convert AppManager from Physical to VMware, It can run correctly for a while after that about 0.00 every day. It stop and have error about MAC Address. How can i solve the problem. Thanks Ittiphol.C
Import groups from AD (active directory) into SDP
We use the groups in AD for security purposes, we and many others i can imagine. Now, the maintenance of the AD itself is already a big job if you want this done correctly. My question is, can these groups be imported into the "groups" of SDP? Because if i have to manually re-create and maintain these groups as well, than that will be a full-time job. We want to use these groups to target specific users with Announcements and to hide/show specific requests. Can this be done? Or can this be implemented?
Support for workflow with mutli tier approval mechanism
Hi, We are about to purchase SupportCenter Plus. We would like to know if there is support for workflow with multi tier approval mechanism in SupportCenter. For example, I raise a request and based on the request type and my hierarchy it goes for approval to my supervisor. On approval by my supervisor, it goes to another higher level. Upon final approval I get notified. Please let me know the availability of this feature in SupportCenter. Thanks, Saud
Bussiness View doesn't show devices in List View mode.
Hello, I am an IT Analyst at Globosat Ltda. Located in Rio de Janeiro - Brazil. We're having problems after update OpManager. After doing the upgrade to version 8810, we are not able to view a dashboard created in list mode. In this mode, no device appears. Could help us? Regards, Leandro Melo lmelo@globosat.com.br
Bulk Upload Of Photos To Active Directory
In AD Manager Plus is there any way to bulk upload photos to the jpegPhoto attribute that AD Self Service uses for the people search function? Our users can do this themselves when enrolling into AD Self Service but I want to do a bulk upload of our staff photo's for each users AD account in one hit. Is this possible? Thanks, Lane.
How do I access Desktop central without having to remote connect to server?
I would like the ability to connect to Desktop Central from any computer on the LAN but I find I can only do it by remote connecting to the server and running it through that. I have tried the following: http://dc-01:8020 http://dc-01:8383 http://192.168.0.3:8020 http://192.168.0.3:8383 But none of these work also tried with https Anyone have a clue or am I being stupid and the answer is easy.
Web Console
I was wondering if any one could tell me how to access the web console from my local computer. I had to install the OS on my computer and now I’m no able to access it. Thanks you for your help in this matter..
Cannot draw network map
I have enabled SNMP on my Cisco switch, and discovered the device on OpManager (recognized as a switch, with the blue star), yet the Network Map tool still says: "No switch links found for this device. Please select a different seed device." Any thoughts? Thanks
Customized Query for Memory Type & exact RAM size?
Service Desk plus 7.5 we are in need for Memory Type (DDR1, DDR2) & exact Physical RAM size (128 GB not 124 GB) for all workstation in domain.
Schedule Reports some graphs blank
I have setup a monthly scheduled report to be mailed directly to key people. This was working fine for a few months. But the last two months some of the reports started arriving blank. Now if I view the report send, I can confirm it was send blank. However, If I pull the same data manually I can see it. Any ideas what I can look for?
FileMonitor: File does not exist any more
Hi, we've got some problems with the FileMonitor since we've update to Version 8720. On the one hand the FileMonitor says, that the files we are checking, don't exist any more, on the other hand the test via "Test Monitor" says that the files exists. We removed the monitor and added it again, without success. Thanks Dennis
Import users from Universal Group in AD
We have a security group configured as "univeral" in AD, and it resides in domain "A". Inside of this group are users from domain "B". During the Password Manager import, using credentials from domain "A", only users from domain "A" are imported. The rest are skipped. Changing credentials on the import job to a domain "B" based account fail- as is really no surprise. Is there a way to import all of the users from our group in domain "A", or must I create another group for those users in domain
Server Reboot report in ELA
Is there a way in Event Log Analyzer to report on Windows server reboots? For example, I want to see a report of all Windows 2003 System Log event ID 6005 and 6008. While I am looking for those, I may want to also see the Windows 2008 System log event 41, Security event 4608 and 4609. I just don't see this addressed in any of the pre-defined reports.
TMG or ISA config - adding TMG as a host to Event Log Analyser
Im trying to configure TMG 2010 as a HOST from a server running Event Log Analyzer in the perimter network. The TMG has 3 network cards installed, and the Log Server is on a different network. What rules do I need to create to get it to read the Windows Logs from TMG?
Importing new XML based Event Logs (EVTX)
Does this feature work? I've been trying to import one for a while and still says processing.
export opmanager to csv
hi, it is possible to export opmanger monitoring host types and lists(server, cpu, ram, windows services...) to some sort of file (text, csv,...) for later creating of excel host list with corresponding services, thesold and other ? thank you
IP group that includes and excludes IPs not working
Dear support, i have netflow analyzer version 7. i am trying to create a group that includes some IP addresses and exclude other IP addresses. but the group is not working at all but if I removed the excluded IPs from the group configuration it works normally. below is a screen shot if my group configuration. plese advice Speed : 1000000 bps IP Address(Netmask) Include - 196.3.15.x (---) Include - 196.3.15.x (---) Include - 196.3.15.x (---) Include - 196.3.15.x(---) Include - 196.3.15.x (---) Include
Reports
I am trying to create a custom report that searches all computers that have two different software installations. For example i need to find all computers that have openoffice and microsoft office installed. When i run the query for openoffice--- starts with openoffice, by its self i get the results i need. If i run another report for Microsoft Office 2010 by itself i get the results that im looking for. If i put the two queries together using "and" the results are blank. I need to see all computers
Devices in Business Views
Hi , Opmanager 8721 with SQL Server 2005 I need a report or an SQL query to show which devices are not in any business views, and also which devices have no notification profiles associated with them. Have not found anything under Reports or by looking in the DB. Thanks in advance, John
OpMananager is not sending all traps as an emails
Hello. My system consist of several Motorola Wireless controllers. To each controller there are houndreds of Access port Adopted. OpManager is configure to sent a notification email when SNMP trap comes from Wireless controllers about Access Port Adopted or Unadopted. The problem is that OpManager not always sending e-mail when the SNMP trap comes. I made some tests to figure out how it works and where is the problem. I run wireshark on the Opmanager server ETH interface to see whether the trap came
how to map the network in opmanager??
can opmanager automatically map the network??? and show us in radial tree or node link format..
Lotus Notes
We are currently a Lotus Notes office and 50% of the office is on 8.5.1 and the other 50% is on 8.5.2. We new users with Desktop Central and we are looking for a way to push the upgrade out including Fix Packs. I have found steps on ManageEngines website that involve using 7-Zip, but I have not been able to make it work. Does anyone out there have these programs and might have a possible solution? Thanks!
Software License and Contracts
Please allow multiple Contact names and address for the same Vendor. Running version 7.6.0 build 7604 LG
Scanned Software > Ability to sort by Purchased, Installed, & Max Used
Would you consider letting us sort by Purchased, Installed, & Max Used in the Scanned Software?
Wasn't sure where to post this - remote usage
I have downloaded alot of the programs - OpManager, DesktopCentral, SupportCenter, ApplicationManager, DeviceExpert, etc.... I would like to use all of this products remotely - I know that I can use some of the products remotely like OpManager but can I use the rest of the products remotely? If so can someone point me in the right direction to get them configured? Also, is there any way to manage Apple products (macs, server, iphones) Thanks Matt
Request categories displayed in collor
So i was wondering if it would be possible to assign a color to a category. I would like to compare it with the categories in outlook. This would be useful to us, we get lots of call's on a day, so the list is long. I know you can use the filters but with colors we would have a more "viewable" display. It would be easier to differentiate and recognize certain problems. Any chance of adding this little tool?
Can't change My Data under USER in SD Plus!
Hello! When I want to change section My data, under the user, to me such error in addres bar (localhost/jsp/AuthError.jsp?module=AuthError like this: "У вас нет полномочий для просмотра данной страницы" "You don't have rights to view this page" sorry for my english... What I need to do for correct change My Data? Thank you for help!
jsp/AuthError.jsp?module=AuthError
Hello! When I want to change section My data, under the user, to me such error is produced: jsp/AuthError.jsp?module=AuthError Thank you for help!
Merge function
Hi all, I was read in the admin manual : " When two or more requests are related to each other and are from the same requester, and can be handled by the same technician, you can merge these requests as one and assign a single technician for that request ." so, it's necessary from same requester ? when i apply this rule , it is appear popup window : " service requests cannot be merged " , how i can solve that , please ??
Data Restore Failed...
File name is : C:\ManageEngine\ServiceDesk\backup\backup_servicedesk_8008_fullb ackup_03_01_2011_21_36.data requestScheme is http Please wait extracting backup file Active DB Server = mssql Database connectionProp : null Database started ************************************************************* Backpup data : Tue Mar 01 21:36:23 GMT 2011 Database name : servicedesk Total Tables : 1012 Database Server : mysql Build Number : 8008 *************************************************************
Allow requesters to "re-open" ticket
Hi, I'm running ServiceDesk Plus 7.0.0 Build 7021. I'm trying to figure out what options need to be configured/enabled to allow users the ability to re-open their tickets. I see there are templates and such for this in the notifications area and I also see links available by default when a ticket is closed for a user to click and re-open their ticket. I don't see the anywhere to enable this feature. Thanks. GP
Squid access log unparsed record
Hi, I am trying to monitor my squid proxy with FA. I have cofigured the squid to send the access.log throught syslog to FA syslog server. The udp packet are received but not managed, i view them in the unpardes record, <166>squid[5998]: 1304670244.315 177 10.1.226.201 TCP_MISS/200 51323 GET http://news.google.it/nwshp? - DEFAULT_PARENT/10.1.247.3 text/html Why FA cannot manage this log? How can I solve this problem? Thank so much for your help. If you need more information yust ask...
Evaluating ... need approx. dates for additional features
Hello ServiceDesk+ Team, we're currently evaluating ServiceDesk+. I have to admit I'm very impressed of the product, especially at the very attractive price. Something I'm very impressed is that you guys actually look in the forum and answer posts of your users! Unfortunately there're some things that we miss which would make it the perfect choice (from most to less important): - Domain Administrator In every country we have local administrators who perform helpdesk tasks and administer the local
Installing Fonts
Is it possible to remotely install fonts using Desktop Central?
how to automatically assign to specified technical support for unassigned request?
Hello All, I am running SDP 7.5.0 Build 7506, how to automatically assign to specified technical support for unassigned request? Thanks & Regards Winanjaya
ManageEngine ADAudit Plus 4.1 Build 4120 Released !!!
Hi All, We are happy to announce the immediate availability of ManageEngine ADAudit Plus 4.1 Build 4120. "Radius Logon Auditing (NPS)","Tracking Scheduled Tasks on Member Servers" are some of the major highlights of this release. It also includes a host of other exciting features, fixes and enhancements. Existing Customers - take the Service Pack route to upgrade to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build :
Support Center Plus, java error
Occasionally when working in SCP, our users experience this error, any advice would be great, thanks: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: Invalid state, the Connection object is closed. com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51) com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
Next Page