clear notification received when alarm was not critical
Hi, I have a notification profile set up to only receive critical severity alerts. I also need to be notify if this critical situation clears. My problem is that if you select the option to be notified if the alarm clears it will notify for every severity. So if a threshold monitor goes to the attention severity I don't receive the alarm. But if the attention severity clears I receive a notification. Is there any way to control this? I would like to be able to be notified only if the same
stoping the repsonse timer
What action is required to stop the response timer? I have created a ticket that has a response time of 1 hour. for a test I open that ticket and do the following actions... 1. Actions > Pickup and/or 2. Add a work log But i STILL receive and email stating : This is a warning notification for a first response time getting overdue at...... what is the action that prevents this? please tell me that the help desk staff don't have to go into Action > stop timer every time.....
Setup Snare
I'm evaluating ELA and have sucessfully setup a ELA server that is monitoring logs on 3 different systems. Now I want to test using an agent with ELA. I've setup Snare on a windows XP system. I have setup the the Snare network configuration so the entry for the Snare server is the IP of the ELA server and the port is set to 8400. I've verified the Snare service is running. I've also verified that there are no firewalls between these two machines. The Snare box is not showing up on ELA. What
Requester Acknowledged the Resolution Comments
1. We have it enbled to "Prompt a message to the technician confirming the user's acknowledgement to the resolution". There is a comment box under the radio button "Has requester acknowledged the resolution". When I enter comments here, where does it end up? I am unable to find out where they are recorded. 2. If we disable, "Prompt a message to the technician confirming the user's acknowledgement to the resolution", we are no longer presented with the "Close Request" prompt box: 1.
Restore deleted files in Change Request
How to restore "Deleted files in the Change Module" in SDP?. Technician has deleted the file accidentally which was attached in the Change Request in the Planning section. Does it store anyway and how to restore it?
Application Manager 9 can not startup on SuSE
Hi, I am trying to startup Application Manager 9 on SuSE. It always threw the follow error: ./bin/mysqladmin: connect to server at 'localhost' failed error: 'Can't connect to local MySQL server through socket '/home/XXX/ManageEngine/AppManager9/working/mysql/mysql.sock' (2)' Check that mysqld is running and that the socket: '/home/XXX/ManageEngine/AppManager9/working/mysql/mysql.sock' exists! May I know what's the problem and how can I fixed it? Thanks!
Impossible to enter mail forwarding destination address
IE8 reports the following error message when attempting to either select or type in the destination email address for a mailforward setting: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; MALC) Timestamp: Tue, 31 May 2011 10:10:36 UTC Message: 'document.ModifyUserBean.selectedAttributes.2.checked' is null or not an object Line: 629 Char: 2 Code:
Ticket from Service Catalog -> Problem
Why can not I become a service request coming from the Service Catalog into a new problem, or join them to an existing problem?
unable to insert images into email notification templates
HI, i have been trying to place our company logo into our request notification templates with no luck. I am unable to cut and past the image, and am usnure of how to code it to hold a image. we are running version 8012, and using rich text emails.
custom report date range?
Is it possible to prompt the end user for a date range for a custom report? TIA.
Migration NA Prof to NA EE
Hello We purchased a license AdventNet ManageEngine NetFlow Analyzer Enterprise Edition. It was set to it AdventNet ManageEngine NetFlow Analyzer Professional. How to carry information from one software in other?
Service Pack 8.8 released
Hello Everybody, We are very happy to announce the release of Service Pack 8.8, Build: 8810. Here is the detailed list of feature enhancements made and the issues fixed. Feature Enhancements 1. VMware ESX/ESXi version 4.1 is now supported. 2. View the domain controller dashboard in VM snapshot page. 3. Apply warning and error thresholds across multiple ESX hosts and VMs using Device templates. 4. NFS datastore reports are added for ESX v 4.1. Generate reports such as Disk
RPC SERVER UNAVAILABLE - Free Windows Tool
I am trying to use this tool to Change from DOMAIN TO WORKGROUP. When I request the move it gives the RPC SERVER UNAVAILABLE message. Is it broken? Can anyone suggest a solution via this tool or any other method of removing the domain, which is making networking to a drive impossible for this Windows 7 machine. Thanks
Reporting on Asset Owner History Changes
I am trying to report on changes made to the asset's change history based on the user history fields. Within the Resourceownerhistory table, I see that once a change is made the previous record has an endtime entered. A new row is then created with the new user/department details. Typically id expect the closed record (row with the endtime just entered) to be set as inactive on the Resourceownerhistory table and be put into a totally separate history table. (some tables ive seen would delete
How to disable the Trap Processor? The changestatus link doesn't work.
I do not want the opmanager recieve any trap. but it still has trap alert info, even i disabled the trap processor by click the link of "changestatus" and keep the ico like this .
mail fetching & batch scheduling
Hi, I have some problems regarding batch scheduling and mail fetching but I can't find any error logs and I want to restart the server. do you have any suggestion to do before restart the SD server? Thanks, Songtham R.
API and e-mail requests managing in non-latin language
Hello everyone! Does anyone (or developers) tested API requests and creation of tickets via e-mail with usage of non-latin characters? I mean, categories, requesters names, technitians names and other parameters we have not in latin language, but in Russian characters ... And i'm getting troubles while working with API-requests (and also with creation of tickets with e-mail) when providing some parameters like "Заявка на выполнение работ". Any help or imformation...? Thanks.
audit report on software changes
Hello all, i'm evaluating service desk 8.0 Enterprise. i need to schedule an audit report on software installation changes (CMDB) on just some servers, including software name, version,manufacturer, date of install/uninstall. Default audit report on software just works on all discovered servers, and this is not good for me. In addition it doesn't show windows patch updates but only software installation. is there a way to obtain a report for my demand? if i go on asset section, pointing to the desired
Question about Hotfix 8011
Hi everyone, I noticed a change in the way work orders are handled now with assets. In the readme file for the hotfix it says "The assets that are associated to a requester will no longer be avilable directly in the Request details page. A link will be available for that near the Requester name in the 'Requester Details' section." So now every time a work order comes through, we have to attach the asset back to that requester if we want to have a history of what was done to it. While it's no big
Support for New Devices
I have some new model Cisco 2960S and 3750X Switches with new OIDS. I checked the logs after discovery failed and get the output below. Is there a reasonable process for adding support for new OIDS and associating them with a template? Thanks, Jerry [16:28:40:640]|[05-28-2011]|[com.adventnet.ncm.deviceconfig.task.DeviceMapperTask]|[SEVERE]|[48]|: It is a Network/Interface resource. So returning.... <Resources RESOURCEID="2104" RESOURCENAME="192.168.12.0" DISPLAYTYPE="IPNetwork" SIMULATED="false"
Why can't it just continue to work ?!?!
For almost a year I've tried to get this product to work. DeviceExpert will back up our configs for a few days and then fail. This is a consistent occurrence that either needs to be fixed or we need our money back. I was interested in looking at trying to incorporate the network monitoring component, but at this point I have no grounds to present to my director when we can't get this resolved and working correctly.
Watchguard 830f
Hi, We've just purchased a Watchguard 830f and I was wondering how i add it into Opmanager? It comes with the following SNMP files : IF-MIB.txt IP-MIB.txt IPSEC-ISAKMP-IKE-DOI-TC.txt RFC1155-SMI.txt RFC1213-MIB.txt SNMPv2-MIB.txt SNMPv2-SMI.txt TCP-MIB.txt UCD-SNMP-MIB.txt UDP-MIB.txt WATCHGUARD-CLIENT-MIB.txt WATCHGUARD-INFO-SYSTEM-MIB.txt WATCHGUARD-IPSEC-ENDPOINT-PAIR-MIB.t WATCHGUARD-IPSEC-SA-MON-MIB-EXT.txt WATCHGUARD-IPSEC-TUNNEL-MIB.txt WATCHGUARD-POLICY-MIB.txt WATCHGUARD-PRODUCTS-MIB.txt
Contracts Enhancemenst Date
When are contracts enhancements coming? Option to mark a time entry as Billable, Non-billable A separate tab for managing all the time entries Option to approve these time entries Option to mark time entries as Billed Invoicing OptionAlso please can you change hours purchased field on contracts so that they can be non-whowl numbers eg. 12.5 hours, or 12.25 etc. Thank you
sysevtcol.exe crashed after few minutes on blank installed machine with no other software installed
we are using the actual eventlog analyzer software with the 30 days test before we will buy this product but we can not run it longer then 1 hour. after that 1 hour (or after only 10-30 minutes) the program sysevtcol.exe crash and the windows error message shows that a process is crashed. only a reboot from the pc or shutdown the eventlogsoftware and restart it can solve this for next only 1 hour. we are not using any firewall (the original firewall is deactivated), backup programm or antivirus software.
SysEvtCol.exe
SysEvtCol.exe ManageEngine EventLog Analyzer 4 is installed on Windows 2003 SP1 R2 All Microsoft update are done. The SysEvtCol.exe crash a 5 to 10 mins of collecting log with this event in the windows log, Can any one help? Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Date: 10/5/2006 Time: 5:32:58 PM User: N/A Computer: EXB Description: Faulting application SysEvtCol.exe, version 0.0.0.0, faulting module SysEvtCol.exe, version 0.0.0.0, fault address 0x0003eb99.
Incident Templates will not assign to Group when submitted by a Requester
Your Version : 8.0.0 Build 8007 After patching to 8007, When a requester uses a Service Catalog or Incident template (even default) The request does not go to the Group assigned to the template. (Normally hidden from Requester view) But if a Technician or an SDAdmin creates a request using a template, it goes to the correct Group set up in the template. I did some testing and configured the Group field inside the template to Requester can Set, Requester can View. The field is present in the
How to downgrade / uninstall Service Packs
With each passing day I keep finding more and more problems with Service Desk Plus Service Pack 8011. From template problems to duplicate groups to now having technicians just vanish from the system, I've hit my breaking point. I want to have instructions provided on how to roll out this buggy release so that I can provide my end users with the stable platform they deserve. And I am asking this in public so that others who are suffering from the same problems can find some relief.
Spam filter bug?
Hello. Here is my spam-filter settings. But when I send any e-mails with "SDP" subject, they are getting blocked. And in log i get message "[14:59:04:128]|[06-03-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[SEVERE]|[45]|: Mail Filter condition matched. Hence not creating a new request." If I set condition in filter to "SDP" (not "SDP" or "##") then e-mail are not getting blocked and requests are creating. Please help to overcome this issue. Thanks.
Business Rules for Mode field
Is there a way to use business rules to set the Mode field. i.e, If a user has logged a call via an email to ITServiceDesk@blahblah.com, how do I automatically set the mode to "email" ? Dave.
How to add a notes to incident template
I want to add a important notes or information to a incident template to see the requesters. How can i add it.
Manage Engine Service Desk Plus Upgradation
Hi Friends, I have Manage Engine Service Desk plus 7.6 build 7611 installed in my Organization and i want to upgrade it on 8.0 build 8011. i want to know that is that possible..? If Yes then please let me know how can i do in-place upgrade of my manage engine. Thank You, Mahi Jhala
REST API using Zend Framework
Has anyone attempted to use REST in order to consume data from ServiceDesk? Here's a sample of how I'd expect the syntax to go: $client = new Zend_Rest_Client('http://192.168.1.1/sdpapi/request/'); $data = array('TECHNICIAN_KEY' => '89921878-F6A9-48B7-9676-4F8816EEC6E5', 'OPERATION_NAME' => 'GET_REQUEST'); $result = $client->restPost('/sdpapi/request/9567', $data); echo $result; Running this returns the following XML: <operation name="GET_REQUEST">
OPManager doesnt working
i had installed OPManager into my desktop, i set for port of locahost is 8080 and i have ceate a rule (on firewall) to allow it. but i still cant openned from my browser (Mozilla), it always said "problem loading page", what should i do?
Stop Timer option Missing from Actions menu?
As thread title. On a certain request, I have no option to stop the timer from the Actions menu. Is this a fault, or is it because of something else? Thanks. :?:
Increased polling if device is down
Hi everyone, I'm not sure if I'm phrasing this right, so I probably have missed it when I searched. Here's my question. Let's say we're monitoring a device every 5 minutes. Then it goes down for 2 minutes. Op manager is going to record it was down for at most 5 minutes depending on when the last poll was. This doesn't sound like a big deal but it can add up over time. Is there a way for op manager to start polling a device more often when it goes down? Say like every 30 seconds or 1 minute? Then
Switch map view
I'm adding switches to my system, if I go to Maps Switches I now see only icons, but I want to see the switches on the lefthand site and de ports on the right hand, How do I get this view back again? RJ
change close notification mail
how can i send the change status field in the notification mail. also i need to know is it possible to send this notification mail. if the status were set to "Rejected" or "cancelled". thanks
Report on Un-Acknowledged Alerts
Team, If i would like to get a report of last 12/24 hours Un-Acknowledged alerts,how to get this? One more - if a Trouble ticket is not attended within say 4 hours iwould like an email to be triggered to Escalation DL. Thanks, RK
How to attach file to service request?
I have just created a test service request from the service catalog. When I created the request, I had the option of attaching files to the request. After I have saved it, I can't find where to attach files (I'd like to attach some PDFs of confirmations,etc.). Is this possible? Thanks!
Max URL string size?
Is there a limit to the size of a URL string that can be used as a monitor. I'm able to paste a long URL into the add monitor dialog and successfully "check" that it works. However when I click 'OK" to add the URL monitor, the web page never returns and the monitor is not added properly.Below is an example URL. http://xyz.abc.com/render/?id=eyJpZCI6NzExLCJ0YiI6Ik5ZIiwiaWkiOjYwODMwNDksImN4IjoyODM4LCJjeSI6MjA5NCwid2giOjgwMCwiaHQiOjgwMCwib3ciOiI4MDAiLCJvaCI6IjgwMCIsImNoIjoxLCJkcyI6MSwibnAiOjAsImhkIjoxMC44MSwiaXQiOjIsIm9mIjowLCJxcyI6ODAsInRjIjoiZmZmZjAwIiwiZmMiOiIwMDAwMDAiLCJ0cyI6MTMwNjk0NzY3MCwiaGsiOiIxMzRhODcyYzJlZDkxMTc2MGMwNWNhNmY0MDE1NWJiZCIsImZlIjoiIiwiZnMiOm51bGwsImZ6IjpudWxsfQ
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