tickets concluded report
Good day to everyone, I need some help in creating a custom query, we need to have a complete report o concluded tickets. Example: the various columns: Request ID Subject Request Type Request Status Overdue Status Created Time Created By Request Mode Level Priority Impact Urgency Category Sub Category Item Region Department Requester Workstation Group Technician Time Spent(in Hours) Time Spent(in days) Dueby Time Completed Time Responded Date Resolved Time completed time - Created Time Resolved Time
Cannot discover Windows Services
Hello, I want to monitor windows services, and I'm clicking on 'Click here... to discover services from device.' but list returns empty. I've verified credentials and they're OK. Can you help me find out what's wrong? thanks,
Problem with results from Employee Search
Employee search does not work properly in AD Self Service plus. I search for a name and it say - Search results - 11 records found for mark But only 1 instance is displayed (sometime none). Also some of the fields are showing nothing unless I view the employee via the organisation chart, then there is data in the attribute fields. It is very strange but very annoying. I am trying desperately to get this product to work.!
Search bar on webpage
Hi I would like use the ADselfservice plus application by using the 'search' function in a different application. Eg on our intranet put 'search for employee' then pull up the info and display it in selfserviceplus. What is the html required to this?
Email aknowledgement for enrollment
Hi, Is it possible within ADSelfservice Plus to automatically send out an email when a customer has successfully enrolled? I can find lots of useful acknowledgement and notification emails which can be set to automatically request enrollment, password resets, warnings of password expirations etc but nothing sent out when enrollment is successfully completed - we'd like to use this to send out additional information about the system once the user has enrolled. Thanks in advance
Adding one contact to multiple accounts
Hi, Is there a simple way to add a contact to multiple accounts or is the only way to do this via subaccounts? If so, is it possible to use existing accounts for a subaccount or do I need to create new accounts. Regards Johan Baptist
windows 2008 sbs - error 0x80070005 - eventlog analyzer
I get an Access Denied error for a host when I click on "Verify Login" but I have given the correct login credentials. The host I want to add is the same where eventlog analyzer is installed (windows 2008 sbs). REMOTEADMIN service is enabled. Remote DCOM option is enabled in the remote workstation. User account is valid in the target machine. I encountered this problem on every installation with windows 2008 sbs. Any suggestions will be extremely helpful thanks Eros
Business Unit Support Services
Having enabled BUs I now can't add the same Support Service entries to more than one BU. USELESS! I can quite easily provide the same support services to different units within the business structure. Either permit exact same support service entries for muliple BUs or the BU module is useless and SC+ becomes useless to us as a product as well. And saying I could simply change a character in the title of the service is not good enough!
Technician need to pickup the ticket mandatorily
Hi, In our setup we have observed that before pickingup the ticket the technicians are changing the ticket status to in pending or resolving.Can we make the pickup option as mandatory so that we can make sure that no ticket will be closed as unassigned. Please provide us a solution ASAP. Thanks & Regards Silsha PV
Email Notification upon request DELETED
Hi, I understand there are notifications send out upon a request being created, updated, closed etc. Is there notification for request deleted too? Thanks!
Convert Incident to Service Request
Hello, I'm wondering if there is any way within the ME SDP web interface to convert an incident to a service request. We have traditionally only used the New Incident component to deal with all incoming requests, however we're hoping to start using the Service Requests to better keep track of what we need to do. The nature of our business requires that there will be service requests that remain open for many months. Currently, these long term service requests are clogging up our incidents and we
Linux server disk utilization - no partitions just Total Disk Space
Hi there, Have a red hat server set up using ssh auth and all checks work fine, but I only get total disk usage, not the partitions on the machine. I have run /bin/df -Pm and the output is the same as other servers which are displaying the correct disk usage partitions. I am using: Product Applications Manager 9 Build Number 9500Any help much appreciated. Screen shot attached. Also not getting cpu stats for this host but I think that might be just that's it slow to respond...
Lease notifications
It would be interesting if there was the possibility of sending an email to the User when the equipment is leased and the expiry date of return.
browser problem
some times SDP forntend refuses to modify the request. we are able to change the values but it isn't saved.. for example when trying to assign asset you can select it normally but changes doesn't take effect. this is random problem (some users face it from IE and others from firefox) so how can i trace and fix such issue. as it causes lots of problems to our customers
Deactivate Inventory scanner and delete agent log files (and some other questions)
Hello, sorry bad english. We have some problems with our new Desktop Central 7 system. At some servers the agent and the services need many memory. Up to 1 GB RAM for the inventory scanner. The inventory logs in the log folders are more then 100-200 MB big. Can I deactivate the inventory scanner? Or can I define areas on the local computer that the scanner don't scan? The system recieve many datas from other locations, transfer the data into a new format and send it to other system. All this transfers
Asset Report for AdventNet
Is it possible to run a report in AdventNet that will put all of the PCs, blackberries, printers, servers, switches, virtual machines etc. in different categories?
Large archives showing as tampered
I'm trying to run a report based off some archived files in Eventlog Analyzer. I can import most things. But anything over 50MB shows as Tampered when I try and Load it.
java.lang.NullPointerException when upgrading from 6020 to 7001
Hi, I'm upgrading a 6000 server to 7001, however I've hit a problem. The 6010 and 6020 upgrades worked fine, however when I apply the 7001 upgrade I get the following error: --- Enter the patch file to install:/root/AdventNet_ManageEngine_EventLog_Analyzer_6_0_0_SP-7_1.ppm Installing RXTXcomm.jar 100% Completed [/]osName :: [Linux] DB_HOME /opt/ManageEngine/EventLog/bin/..//mysql DB_PORT 33335 TMP_HOME /opt/ManageEngine/EventLog/mysql/tmp java.lang.NullPointerException
ISO 27001
Is there a possibility to get ISO 27001 report templates for compliance reporting (As already done with FISMA or PCI)? Cheers, Hannes
Move DataBase
Does anyone have a simple, step by step, procedure for moving the ServiceDesk Database, logs, etc. I currently have ServiceDesk installed on the C: partition of the machine and would like to have the data storage on the D: partition. (I need to move the data for all my AdventNet applictions)
Service Catalog With Attachments
Hello, Is it possible for attachments to be defined when selecting a service catalog? So for example if someone wants a new account created, they would select the defined service catalog. Once they have selected this, within the template an attachment would be provided for the user to fill out? Please advise
Nested Software Deployment
We are looking at migrating from Novell's ZCM 11 to Desktop Central but there are some issues that are still nagging me. For example: 1. We have Application A that has requirements 1,2,3 and 4. How do we install 1,2,3, and 4 before Application A? 2. We have an Application that has had updates and a MSP file released for it. How do we install the MSI and then the MSP in one operation? A quick check tells me that I could use MSIEXEC in a post install script but that is very messy. I would like to see
Cannot see all requests assigned to a group.
I have an existing technician group, existing members of this group can see all requests. When I assign a new member to this group they can only see a portion of those requests. I have checked the configurations and cannot determine why this is happening. Currently on SD Plus 8011.
Netflow Professional VS OpManager Professional Plugins
Hi There Can someone please highlight on the difference between netflow the add-on to opmanager and the standalone version and what each product can do and what you cant, its very unclear on the website: OpManager Professional+ NCM + NFA + NFA ASAM + CBQOS + VoIP Monitor + WAN RTT (Why there is no IPSLA) AND Netflow Analyzer Professional + IP SLA + NFA ASAM (Why there is no CBQOS, VoIP & WAN RTT??) Regards Ash
Troubles to migrate to a new version
Hello everyone. e I'm new in SupportCenter The company that I work as a version 7.5 of SupportCenterPlus. We must migrate this database to a new database and I just found a version 7.8 available to download. But I found a problem. Install normally but when I try restore the database appears a message about a difference between build version. Anyone knows about this problem and how I can fix that?
ServiceDesk Plus - MSP 7605 released
We are pleased to announce the release of ServiceDesk Plus - MSP build 7605. Enhancements made MSPSDP-2010: HTML editor for request notes MSPSDP-2038: Enhanced search for requests MSPSDP-2476: Categorize mails to accounts based on the sender's e-mail domain MSPSDP-2633: Email notification when a new version of the product is released MSPSDP-2649: Translated to five new languages viz., Croatian, Czech, Bosnian, Hungarian and SlovenianIssues fixed MSPSDP-1806: When replying to a request, the account's
business rules and workflow
A few questions on automating how ServiceDesk works 1. Is there anyway for the application to detect the mode of contact and auto populate this field? for example, we will default the mode of contact to phone unless someone emails 'helpdesk@ourdomain.com' then the system would recognize this and populate the mode of contact field with email... 2. I wouldl like to have the DueBy date set based on the Priority. I can now use business rules to set the priority based on category and subcategory,
Replies not showing up in request
If a technician replies to a requester from the ticket that conversation shows up in the ticket. If a requester replies to the email sent from the ticket, the conversation doesn't show up in the ticket. The technician doesn't receive an email saying there's a reply even though "E-mail technician when a request is appended by reply" enabled under Notificaiton Rules. I found some posts saying the ##$RequestId## must be in the subject for ServiceDesk to update the ticket, and it is correct in all
Cutsom Report
Good Afternoon, Is it possible to create a custom report to report on time spent per problem similar to the one for changes and requests? If it is possible could someone please provide me with the code? Thanks
GL changes and conversions
My client's organization changes gl codes semi-annually. When this happens there are purchase orders that are closed and some that are open in various statuses (most importantly approved/not). My client wishes the following behavior: When a new gl is created they will create a new gl in service desk. All closed tickets will retain their old GL's All existing GL's will be updated with the new GL, but without 'un-approving' them as edits automatically do. Old GL's can be marked for no further use
Survey Sending Problem
I m trying the a Send Survey on the Actions menu, i am getting the below error FAILURE : Problem while trying to send Survey details for this request, to the contact. Please report the problem to the system administrator, with the Error Code - 1,306,860,651,551
SupportCenter Plus Hotfix 7803 released
Dear Customers, Today we have released our latest patch 7803. Performance & Security related issues are fixed in this release. Here you can download the patch http://www.manageengine.com/products/support-center/service-packs.html If you have any issues mail us at supportcenterplus-support@manageengine.com or contact our support at +1 408-352-9115 Regards, Arun SupportCenter Plus
Service Catalog
What is the point of the Service Catalog? From what I can tell it just helps you organize your incident templates?
Multi Domain Support
Hi, We have 3 sites, example Site A, Site B, Site C. Each site has different domains, ex. DomainA, DomainB, DomainC. For example, SDP is installed in site A so importing requesters from DomainA is easy.. How about in other sites with different domains? Can SDP scan Domains in other segments? How about firewall configurations? What ports are to be opened to be able to import requesters from other sites and be able to connect to the SDP. Your response is highly appreciated.
Test Cridential Ok, but not test monitor
one of my client using OPManager to monitored their server and they asked me to configure it. then i set up the SNMP and WMI on OPManager and the servers. all server was detected by OPManager and then i want find out whether the SNMP and WMI that i configured is working or not and i tested using "test credential" and its working. but an arror occured when i want to configured the utility (CPU, memory, ect) it said like the SNMP is not running . what should i do to fix it ? thanks
Changing Database Login
When I am trying to change the login information for the OpManager application away from SA which was used during installation I get prompted for a jar. This is for SQL Server 2008 not mysql so which jar do I use?
Support MS-Exchange Mail Server?
Dear All, Our customer receives the mail though MS-Exchange Mail Server (is not SMTP Server). How to configure MS-Exchange Server in Mail Server Settings of Admin tab? Thank you in advance.
Auto Logon Helper Problem
When I try to setup an "Auto Logon Helper" using the following commandline, C:WINDOWSsystem32 unas.exe /user:domain¬COUNT_NAME% "explorer.exe /separate" everything after ¬COUNT_NAME% gets truncated by PMP. If I remove the double quotes the truncation does not occure but I then get an invalid sytax error.
Request summary report
Hello, There is a report on the dashboard titled 'Request Summary' I need to replicate this report on the report wizard. I've tried several options on the report wizard but not able to get it. Can anyone help out. Does anyone have a query for this? I am able to generate reports for the month, but the values on the X-axis are (closed,open, on-hold, and resolved). This report here gives me an overview of requests overdue, inbound and completed for the month... Please help!
My Details tab for technicians
All requesters have a My Details tab which allows them to update their department, change their phone number etc. However, for some reason technicians don't seem to have this. A rather useful feature methinks.
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