I'm wondering if there is any way within the ME SDP web interface to convert an incident to a service request.  We have traditionally only used the New Incident component to deal with all incoming requests, however we're hoping to start using the Service Requests to better keep track of what we need to do.

The nature of our business requires that there will be service requests that remain open for many months.  Currently, these long term service requests are clogging up our incidents and we would like to migrate them.  If this is not possible through the web UI, is there any way to manipulate the data on the server to make the conversion?

Thanks,

Dan