Problem with results from Employee Search

Problem with results from Employee Search

Employee search does not work properly in AD Self Service plus.
I search for a name and it say -     Search results -  11 records found for mark  
But only 1 instance is displayed (sometime none).
Also some of the fields are showing nothing unless I view the employee via the organisation chart, then there is data in the attribute fields.

It is very strange but very annoying. I am trying desperately to get this product to work.!

                  New to ADSelfService Plus?