Run Program on Alert
Hello, I am trying to Run a program based on an alert. The program is working and it is getting called as expected. But how can I pass arguments other than the one specified in the list box. Basically I want to send the "message" to the program Thanks in advance Saju
Case attatchment in autogenerated mail
Hello, I have a question: When we assign a ticket to a group an automatic mail is sent to an adress saying that a new ticket has been assigned to the group. That works fine, we added the fields we wanted so the responding group can monitor a mailbox and see the tickets rather then logging in to the system. The problem is that if a ticket has a file attatched to it I can't find a way to get SD+ to send that attatchment along with the autgenerated mail to the groupmail. Is there a way to do this? Thanks
SQL Native Client
I have just updated to the latest version of ADSelfService Plus (Version 4.5 Build 4511) and would like to change the Database from MySQL to my main SQL Server, I copied the DLL, RLL files as told and installed the SQL Native Client but it still doesn't load!! I have attached screenshots of the errors that I have got and a copy of the SQL Native Client installation. I am still testing the software and this is one of the main things that is swinging it for me at present, having the DB using a
Compliance reports are not showing after update
Hello. I have updated EventLog Analyzer with the latest build and after that I don't have compliance reports showing in the list. I tried to uninstall both updates but without any success in restoring compliance reports. How can I get them back? Right now I have e-mails scheduled with PCI compliance that are not beeing able to send because report template is not available. Thank you in advance for help Kind regards
Import Asset Info from Spreadsheet?
Is it possible to import asset infomation from a spreadsheet or other types of forms?
Shortcut to entering time spent (work log) to call
Is there a way, or if not can the functionality be added, so that from the list of open or pending calls you can click an icon in this list next to a call and it will pop up the 'add work log' dialogue box so that time spent and a brief description could be more easily added as you work on calls. Some of the calls we have are open for some time and a large dialogue builds up in them. To add time to the work log you have to click on the call, scroll past all of the dialogue in the call and then click
Assign Component to Assets usign API
Hi, i'm trying to import assets via servlet api. I can add asset and component just fine but i could not understand how to assign a certain component to a certain asset. I tried using the "assetToAssociate" field. I also tried "assignAsset" which is not documentent in the docs but you can find it in the example form for some kind of reason. I'm trying to register each component putting those field equal to the parent assetName, but that does not work. What kind of procedure i have to follow to
Assigning different SLAs to differente customers
Hi, my company bought the ServiceDesk Plus enterprise - MSP 7.6 for Managed Service Providers, considering that it could support multi client. however i realise that i can't create/define various slas to various clients. How can it be done? Best Regards. Miguel
Network traffic issues on Desktop Central
Hey guys - We're running the latest build (70213) of DC and are having issues with network traffic on our distributed server. Network probe shows an almost constant incoming and outgoing volume of 13.1 - 15.1 Mb on ether.IP.TCP.8383 using RFC793 and the second highest being UDP.LIPsinc1 on 1969. I could really use some help tuning this up, its KILLING my network. I've already had my network guys on it I need to figure out how to throttle down the DC traffic. Can you please help me? Is anyone
Smtp Error
Ok I am stumped on this.... I am unable to get SD to send mail via smtp. I can setup an outlook account with the same settings and it works, I can telnet the server on port 25 and it responds no problem. I check the system log and i get this Exception while trying to send notification for the request. Module: HelpDesk Type Error There is, no ssl, no authentication, no tls, because of it being on a LAN there is no need for it, there is also no firewall between
Major traffic issues from Desktop central Server
We are having serious network activity spikes and a packet capture has identified our Desktop Central server as the culprit. Here's a sample of the capture - we have pages and pages of this. The problem appears when the ManageEngine DC service starts on the server and goes away when the service is stopped. I don't know what 77.96.161.232:80 is...it's not on our network. I know that the only ports we are using for DC are 8020, 8021, 8383, and 8384. Attached is the complete file. Can you please
User template does not allow only one group that is NOT Domain Users
When I create a user template that should NOT contain Domain Users, and should only contain a group called FTPUsers, it allows me to create the template with no problem. I have to add FTPUsers to the template, mark it as primary, THEN I can remove Domain Users. I do this, and the template look correct. However, when I try to use the template, it still puts Domain Users in the list. Here is my version info: Product version: 5.0.0 Build no: 5031
Astaro (ASG-V8)
Hi - I'm using the trial version to decided if this is something we want to purchase. I have an Astaro Security Gateway V8 and I can't see any live traffic or really any reports for that matter. I turned on the Remote Syslog server, set the UDPs, and selected all the logs (since I'm not sure yet what logs this program parses) and I if I go to the home page, I can see a few things in the traffic overview, (attacks, security events, denied events) and the Analysis of the mail protocol group, but nothing
firewall analyzer settings
Hi i'm new user of firewall analyzer. I have installed FWA i configured the syslog's and SNMP i can see just the live repport (i can see the interfaces) How i can see the trafic's (in out) the protocols and the hosts (IP adresses) must i configure other thing or what?? i installe it with netscreen firewall
FA Stopped Working
Hello, We have a Firewall Analyzer running with our Sonicwall TZ-210. This is been running for a few months; last week on Wednesday it stopped showing data. I have not changed anything in the Sonicwall end. I just finished updating FA to SP1 Build 7001, but still no luck. I will greatly appreciate any ideas you can give me to start troubleshooting. Thanks, Mike.
lost purchace
30days ago i purched your sucrity suite for my computor. I paid for it and downloaded it. i got a free thirty day trial. at the end of this i was asked for a key code to which i do not have. at this time i am out of pocket and have just had to remove the zone lab stuff and then download a free trial firewall. what do i do now buy it again and get the same result M parsons
Newly added Sub Categories are not being sorted
Hi !, How do I fix this issue wherein the newly added sub categories are not being sorted when viewing them in the Incident Template ? Thanks, SDPNewbie
Database index after recovery -- search results only see new items??
After importing a backup I find that only new items show up when searched... is it possible to somehow re-index the data so that old data shows up when searched???
Parent - child Dependency in Connection Relationship
Being able to define an asset is connected to another asset in SDP is useful when you try to establish the impact of an incident or a change to other assets. However, in the current feature of defining connections, it is hard to establish how assets are connected in a perspective of dependency For example, we have desktops which is connected to Edge Switch 1. We can define the assets Desktop1, Desktop 2, etc... connected to Switch 1. Switch 1 is connected to Distribution Switch 2. If we look at the
Graphical product catalog
Product list is ServiceDesk Plus currently is just a list of product names in the product list. It will be useful of instead of a long list of products, we can have a catalog including images of the product to easily identify that product within that long list. A facility to upload an image of the product would be better to browse than search for a product in the long list
VNC hook creation
Hi Guys, hopefully someone out there can assist with enabling VNC integration with PMP. We have the default RDP but i was wanting a way of enabling VNC for clients. something along the lines of: %syspath%vncviewer.exe %DNS_NAME% Has anyone else successfully completed this. and also enabled a way to request authorisation from a group and not just a single perosn of a group. i find it strange that its limited in that way. as we have a group of 24/7 operators that utilise the product and there isnt
Correct character set / encoding / line endings for CSV import w/ accented characters
We are having some trouble importing a CSV to modify our users. Standard Windows - ANSI (from Notepad) files works, but accented characters like ÆØÅ will be garbled in AD (and in the AdManager view). When using UTF-8 the data is listed in ADManager, but the columns are mixed up and I can't select sAMAccountName as an unique identifer (only two columns are selectable/header is changable). Any ideas on the correct format?
Scheduled reports with Time Window
I saw that this is not currently available. I would like to know if this is on your roadmap and what sort of time frame to expect to see this feature in a future release. We run backup jobs and other maintenance work after hours which we would like to omit from reports, and our SLA needs are more along the lines of 7 to 9 and not 24/7. If this were one report once a week, I would have no problem with it, but we have several reports that we run for multiple business groups. Thanks Jason Meyers
Free version uninstall
I installed the free trial version, but am now trying to uninstall it. It gets to the uninstall successful message, but then shows me a black screen and the InstallShield Wizard goes "Not Responding" in task manager. After letting it sit for 10 minutes, nothing ever happens,so I end task and get the following error message. "ManageEngine OpManager 8.0, An error occured while launching the setup. The remote procedure call failed." Upon clicking Ok, the software is still installed and I've
New report
Hi, Is it possible to get a report that shows me percentages? For example; I would like see how much percent a sub category is of all my tickets is for this year. so sub category 1.1 = 10% (of all tickets) sub category 1.2 = 5% (of all tickets) sub category 1.3 = 3% (of all tickets) sub category 2.1 = 50% (of all tickets) sub category 2.2 = 30% (of all tickets) sub category 2.3 = 2% (of all tickets) Best regards, Allistair Edit: I am running SCP 7607 and MS SQL server
Free VM Configuration Tool
Hi, i'm unable to log into any of the esxi 4.1 hosts i manage. Is there a way i can troubleshoot this? In the logs directory i find only this: C:\Windows\system32>set wdir=C:\Windows\system32 C:\Windows\system32>set PRO_HOME=C:\PROGRA~1\MANAGE~1\FREEVM~1 C:\Windows\system32>cd /D C:\PROGRA~1\MANAGE~1\FREEVM~1\bin C:\PROGRA~1\MANAGE~1\FREEVM~1\bin>FreeVMConfigurationTool.exe Nothing in the Event Viewer. Do i need to connect it to a vCdenter server?? Thank you
Cannot Remote Control a Virtual Machine on VMware VDI to view user's desktop
We're encoutering issues with initiating remote desktop for Virtual Machines installed in VMware VDI environment. We cannot view the user's desktop in order to support them properly. Has anyone encountered this issue?
Purchaser Order Approval
How can Approvers see the status of the PO, i.e. who has approved the PO, and who is still pending
Update for Windows Mail Junk E-mail Filter [April 2011] (KB905866) will not install on my PC {vista OS}
Update for Windows Mail Junk E-mail Filter [April 2011] (KB905866) will not install on my PC {vista OS} Fixes?
Received Packet Size Exceeds allowed size : Dropping !!!!!
Hello, I am getting lot of message in the log file reporting " Received Packet Size Exceeds allowed size : Dropping !!!!!" Whats is this and how can I fix this Thank you, Saju
alert when server is unavailable
there is a way to set event log analyzer to send a mail when a server is unavailable. I've see in the alert profil but I can monitor only the system shutdwon but not the system crah o other cause because the server is unavailable (lan or cable down, blu screen, etc) Thanks
Import Custom Logs
I would like to import other log types into EventLog Anaylzer specifically from our Blackberry Server for call logging and sms logging. Any thoughts on how this can be done?
Installing multiple products on 1 server
Is it possible to install Application Manager, EventLog Analyzer, Password Analyzer and Firewall Analyzer on 1 server not using any virtualization? We would prefer to install the software so it uses the same database and Apache instance to reduce resource needs if possible. Thank you, Andrew T.
Hiding Cost Per Hour
Is there a way to hide technician cost per hour to everyone except those designated as managers?
Query Report
Hi, Some one can help me? I would like a query to select the informations below: Request Number Subject Company Support Plan
Netflow Plug-in OpManager
We are trying to tie Opmanager to our Netflow Analyzer. On the Admin --> Add-on Page we put the credentials, hostname, port and select professional. We are getting and error message that says "Unable to establish connection to Netflow Server". I am able to get to NFA manually but need to have this integrated. Any thoughts?
I have downloaded the Event Analyzer 6.2.0 but everytime i perform fresh install it still displays older version. please assist.
I have downloaded the Event Analyzer 6.2.0 but everytime i perform fresh install it still displays older version. please assist.
Upgrade failed
Dear all, I was doing upgrade from 8009 to 8011 but then the upgrade failed midway - I dont know what happened. Now I have realized that I cannot even access the system - what might have happened? How can I sort it out? Thanks in advance for your insights. Regards, Davis M Onsakia The error message that is in the updatemgrlog file is: Apr 28, 2011 12:16:35 PM [SYSERR] [INFO] : Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.mysql.MysqlSQLGenerator javax.naming.NoInitialContextException:
.MSG attachments
When a requester is trying to email a request to the engine, file attachments come through except for .msg attachments. Is there a setting where I can allow this type of attachment to be sent through email request submittal? (We are on upgrade 7603 if that helps) Thank you!
7704 - Missing email attachments
Hi, I have raised an incident with your helpdesk, ID 6457902, but haven't had a response for a few weeks. This issue is a high priority incident with the latest release whereby a number of our clients' emails are being pulled into the system but the attachments are being removed by SC+. This is causing a big problem for us and we've had to introduce an automated backup of all incoming emails and a manual process of forwarding emails when attachments are lost. I understand that this
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