snmp parameters
where i can find snmp address....m stuck configuring snmp parameters
digit limitation of request id number
Hi, I want to know about digit limitation of request id number because my system has tickets more than 80k and I'm worry about request id which show in an email only 5 digits. request id has more than 5 digits or not? please advice.
Caracteres
Hello. Just wanna know what is the limit of caracter of the Note Field and Reason field. :) Just it Thanks in advance.
Support MS-Exchange Server Mail Settings?
Dear All, Our customer receives the mail though MS-Exchange Mail Server (is not SMTP Server). How to configure MS-Exchange Server in Mail Server Settings of Admin tab? Thank you in advance.
Issue losing attachment/pictures from older tickets
Hi All, Do you have any known issues where pictures/attachment are lost from older tickets? The picture object is marked X and the picture cannot be seen. Our servicedesk build: 8.0.0 build 8003 Regards, Ryan
Loading the Chart...
For some reason I lost all the charts in ADAuditPlus. Currently I have it running on my work station because it's a trail version. Is it possible to reset something in order to get the charts back? Thanks!
Reset password sends verification password
Hi. I want to know why when I reset my password ADselfservice sends me an a mail with a new pass?? What happens if I forgot my password and I have no access to may email?? Can I use this password to acces my email or its temporary to access ADselfservice and change my password?? How can I deactivate this feature?? I want to access to Reset password, answer the questions and continuing using my old password. Thanks for your answer Regards, -- Victor
Report Assistance
I am trying to generate a scheduled report for 8AM Daily that pulls ticket details in a spreadsheet format for certain 'Categories' for the last 24 hours. I am running Microsoft SQL server - is there a way to query SQL directly for this informaiton so I can programatically process the data - if so - What would the query need to be to get that data? (I can handle manipulating the data from there)
Solutions subject missing space even there are a lot of space in the field
In the Solution Subject field, there are plenty of characters spaces to show Phrases, but only 1/3 of the text in the field is shown. This is incrediable annoing, and I have repported this a lot of times, without any luck to get it fixed. Does other experience the same ? best regards Jens-Ole Jensen
Outcoming mail, time elapsed for notification in SD+
Hello, In SD+ Enterprise we configure the mail server and works OK, but some notifications take too much time to get out from SD+ You'll see, we make some tests with the same mail server configuration in Outlook, the same mail server, ports, protocols, user, and one mail goes around less than a minute. But when we program a "picked up yet" notification within a minute sometimes take up to 10 minutes to show, why? Meanwhile we send two or three mails thru this mail account, so we could see if the
Request vs. Problem vs. Change
Does anyone have any real world examples on when something would be considered a "request" vs. a "problem"/"incident" vs. a "change"?
View user name under Requester Details
When viewing a request, is it possible to add the user name to the Requester Details pane?
Need Urgent Help
how can i configur the servceidesk to send Emails ,, while i'm using exchange server please help
7704 - Can't change Password Reset Request Notification message template
Hi. I attempted to change the above message template today and whenever I click save the following message appears: "The template could not be save without the field "ResetPassword URL"." This would be a valid error message if the URL in question wasn't already in the message body! I've tried removing it and re-adding it using the content variables, but to no avail. I've also tried manually updating the link text and URL in case your system is trying to match on the text ResetPassword
Support MS-Exchange Mail Server?
Dear All, We want to receive mail using MS-Exchange Mail Server? Can SCP support the this MS-Exchange Mail Server? If yes, how to configure? Thank you in advance.
7704 - Client portal showing support reps' names
Hi guys, I've just been giving a demo of the system to some new clients and have noticed that, following the upgrade to 7704, the system is showing our clients the names of our support reps in the contact conversations within an incident. Previously, this is something which we'd expressly asked to be obscured so that our support reps weren't exposed to our clients, and it's something you guys fixed pretty quickly. If I recall correctly, the text which appeared was Support Representative
Audit Report
I need to create an audit report but without the capacity changes. how can it be done. I'm using Mssql DB thanks
Can i hide the two arrows on business view link ?
Two arrows is added into link on business view, it is little strange. I think it is better to cancel the two arrows, or add a option for user to choose if display the two arrows.
customized dashboard for guest users
Hi, is there a way to assign a customized dashboard for a guest user on netflow? the only dashboard available is the Network Snapshot. thanks Ramzi
Request - Additional Resource Fields - Expanded Resource INFO field. Definable views
Would like the ability to create more than the 9 additional fields for assigning to custom resource types. For instance on a file server we want to add information that password manager cannot control like ILO IP's, usernames, San IP, and Usernames ect.. 9 fields does not give us nearly the number of options for some resources. We would like to open a resource and see everything we might need when accessing that resource. Even just an expanded "info" field would allow us to paste in the information.
Have any Option to change MAP Name in OpManager?
Dear Support, If there any Option to change MAP Name (Business View) in OpManager? Regards, Furqan Akram
Problem with graffic (FWAnlyzer 7)
Hi guys, We have a problem application Firewall Analyzer, every day We have restart the service Manage Engine Firewall Analyzer to solved the graffication on application. When I reviewed logs, We have: 10:28:05:718]|[05-26-2011]|[com.adventnet.la.util.dm.DMTask]|[INFO]|[26]|: Time taken for executing task [Update_Daily_Trend_Tables] is [375]| [10:28:06:171]|[05-26-2011]|[com.adventnet.fa.server.lc.TriggerTasks]|[INFO]|[20]|: Hei !!! Good Starting Generating Reports ============>>>>Raw-To-Hourly-Table-Task
OpManager Reports
Hi to all and thank you for a great product. I would like to know if I could consolidate all devices (per category) into my monthly reports? Instead of having to receive individual reports on every single device in OpManager. Thanks.
Projekt
Hi, When can we expect to see the project-module in servicedisk plus? Regards Kasper
IPSLA Feature Requests
Hi, We are currently evaluating the IPSLA module for Netflow. So far there are two things that I cannot figure out my self. 1- can we create scheduked reports for IPSLA? 2- can we configure email alerts when a RTT upper and RTT lower reaches the Threshold? thank you Ramzi
Purchase Order Mail Flow
Hello, I am in a need of an assistance, I have a system of yours build: 8.0.0 Build 8000 I need to perform a purchase flow in which the flows go to 3 VP's and once a VP approves then the flow will send an alert to the next VP, Right now is sends the alert to all of them together, Please help me to overcome this
Reply to an incident on client portal opens a blank popup
when a client tries to answer an incident clicking on reply, it opens a blank popup and cannot answer.
Email formatting problems
We've just done a reinstallation of Applciations Manager in order to switch to MS SQL Server. Most things are working correctly but we're having some issues with formatting of alert emails - on the new server it seems that root cause information is sometimes included in the Reason section of the email, and this seems to stop line breaks displaying correctly. Here's an example: Old server (working ok): This is a auto generated e-mail triggered because of the following entities being monitored :
Business View Device Icons changed after change of System Type
Hi I added a new device to the OpManager and insert them to a Business View. I changed the Icon to winxp and circle and saved the business view. Then I saw, that the device has the wrong system type (Windows 7). But the device is a Windows 2008 Server. So I changed the type to Windows 2008. When I now look to the B. V. the Icon has changed and can't see the circle any more (see attachement). That the icon changed to the new type is good, but that the status of the device is overlaped from the icon
How do I report on the time a Request/Group of requests have been assigned to a Technician/Group
Hi, We have an outside company that will be working on Requests for us and I plan to have the company technicians assigned to a group. I want to be able to track the time that Requests are with the other company, i.e. in that group (not just the amount of time they decide to state in the Work Log). If I have a Technician Group with several Technicians in the group, can I report on the duration of time a particular Request (or for that matter, all Requests) had been assigned to that group? Even
Database query monitor in a named SQL Server instance
Hello, Could you help me, I don't know how to precise the SQL Server instance name in Database query monitor window? Rgds,
Example UpdateRequest API Submission
I am trying to get the UpdateRequest API to work in Servicedesk Plus (Build 8.0.7) using the Servlet API. I have the AddRequest API working fine but am striggling with the Update Request. The URL I am subnmitting is: "http://localhost:8085/servlets/RequestServlet? fetching &workOrderId=116&resolution=Job Completed&technician=technician1&username=technician1&password=pa55w0rd&operation=UpdateRequest" The message I am getting is Failure: workOrderId cannot be empty Can someone point me in the
HR Delegation adding photo to users
I am hoping I can get HR delegation to add a photo to Active directory. I can't find a way of doing it through ADManager?? I don't care about bulk loading, just individual loading of photos. I know the user can do it through self service, but I don't want the user doing it. I want our security people or HR do do the upload. Hope you can help.
Email Notification After Business Hours
Hi, can I set up a email notification to my standby technician if a request is opened after business hours with a certain priority ? thanx, Ronald
Purchase Orders - Cancelling Purchase orders without deleting
There are times where we need to be able to cancel a purchase order but keep the details within the system for auditing purposes. I would like to see a new status and option created to cancel a purchase order without deleting it from the system. The main Total should be zero as the purchase was not completed but the purchase order with all the ordered details such as product type, quantity, Price, Tax etc should still be intact. Currently the only option is to delete the purchase order but
Is it possible to associate an incident template to a specific requester email address?
I would like to associate alert and notification emails that come from specific requester email addresses (e.g. alerts@abc123.com) to a specific incident template. Is this possible and if so how is it done? Rob R.
Error parsing MIB:LIEBERT-GP-ENVIRONMENTAL-MIB
Hello I have this MIB: LIEBERT-GP-ENVIRONMENTAL-MIB.mib from this sites http://www.oidview.com/mibs/476/LIEBERT-GP-ENVIRONMENTAL-MIB.html, i want to monitor UPS liberty temperature Error parsing MIB:LIEBERT-GP-ENVIRONMENTAL-MIB Exception while loading MIB:IMPORTS failed: Could not find the file : C:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/LIEBERT-GP-REGISTRATION-MIB Could someone help me?
Item Cost in Reports?
Is this feature ever going to be put back in? If not, I need to start looking at other products.
Error:
Hi When i am installing desktop central Agent on to some desktops,i recieve the following error "Unable to update agent status.Operation timed out". I am running DC build 70220 on windows server 2008 R2. I have deployed agent on some systems but some are giving me an error
Twitter in OpManager
hello guys! any tips on how to set up Twitter in OpManager to the latest version? the messages from the set are not being redirected to the page of Twitter. someone already managed to set up?
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