Hi guys,

      I've just been giving a demo of the system to some new clients and have noticed that, following the upgrade to 7704, the system is showing our clients the names of our support reps in the contact conversations within an incident.

 

      Previously, this is something which we'd expressly asked to be obscured so that our support reps weren't exposed to our clients, and it's something you guys fixed pretty quickly.  If I recall correctly, the text which appeared was Support Representative or something similar.

 

      To avoid confusion, the support rep's name appeared as expected when support reps were logged in, but when the client logged into the portal, it didn't show their names.  This needs to be resolved as soon as you're able please.

 

Andy