Search doesnt work properly
Hello, When searching in the new search field for new requests, the system doesnt return any hits. For old requests it works fine. SupportCenter 7801.
Mail fetching format
When I use the fetch mail function in SD+ and the fetched / imported mail is formatted with some fancy style with tabs and some extra lines it looks very different from the original when i view it in the SD+ request que. Is there a way to change or keep the format of imported / fetched mail? I use SD+ 8010 with SQL 2005.
Sort Request by Last time updated
One feature we are missing with Service Desk that we had on our preventer helpdesk application is to sort request by the last time they were updated so we can clearly see what tickets have not been updated by a note, e-mail, etc. I have seen other request for this feature going years back on this forum and the requesters were told that this is in works. Is it still "on works" or are there not plans for this? Thank you Marcus.
Scheduled Reports return buggy/empty attachment
Hi there, I'm playing around with scheduled reports at the moment and have found that two of my reports don't work. The report "System Uptime Report" should email a report in PDF format, as an attachment. I received the email with the attachment, but the file is only 306B and is unable to be opened. Adobe Reader says the file is either not a supported file type or the file has been damaged. I have run the report several times, each time encountering the issue with it. I changed the schedule to send
i m using your helpdesk software in my company, but through that i am not able to send email to public domains, within the internal network i can send emails properly.
i m using your helpdesk software in my company, but through that i am not able to send email to public domains, within the internal network i can send emails properly.
SDP -$SolutionLink provides an invalid link
Hi, I've noticed that in SDP when a notification is sent to technician when a Solution has been approved, the $SolutionLink contains the http://hostname part twice in a row, which renders the link unusable. (ex. http://mycomputer/http:/mycomputer/addsolution.do?solid=8) Please refer to the screenshot attached for more info.
Micrososft Cluster Aware
Is Manage Engine 10.7 Microsoft Cluster Aware? We are entering an environment where our applications (ELA among them) must be MS Cluster-Aware.
Sender E-Mail Address
Build No : 70221 'Sender E-Mail Address' for Scheduled Reports always stays admin@desktopcentral.com. Fields in Mail Server Settings seem not working, whatever I put in 'Sender Name' or 'Sender E-Mail Address', emails are received always from admin@desktopcentral.com. For [Send a Test mail] everything works properly. Sender address is always custom. Last verion where custom sender address was working properly for me, was- No : 70114
One service desk for two departments
My situation, that we have two departments with separate helpdesk and management, and have one service desk installation. Can two departments use the same service desk that will require monitoring two email accounts and two administrators? Any help would be appreciated. Best, Jac
Technician Notification
Hello everyone. I wanna know if there's any way to make the technicians accept the ticket of the client. Ok, here is my problem: I got a ticket that was opened by my client, i wanna know the time between the ticket opened and the time that my technician really start to work at the ticket cause I wanna know the lag between. if that function already exist please please someone could help me to find? thanks in advance.
SLA Notifications only on Operational hours
Hello Everyone I'm having a problem with the notifications of SLA. I receive a lot of emails of SLA scalation on Saturday and Sunday and i want to know if there's a way to configure my SLA to send scalation emails only in the days that I configure on my operational hours, that will be on Mondays.. Friday between 8 a.m and 6 p.m thanks.
Resolved time in Report
Hello, We are trying to create a report that shows Request ID Request title Request opened date/time Request due date/time Request resolved date/time Overdue status Grouped by Technician I can't seen to find resolved time in the custom reports
Change name "System" on View Requester Coversations
Dear All, Please help me configuration change name "System" (Send mail From: System) on View Requester Coversations. Thanks & best regards
Any way to create a Reocurring Ticket??
Hi, We have some tasks which need to be done on a regular basis. Ideally, a task could be scheduled and then reminders sent to the technicians to get it done before the weekly deadline. Is there a way to do this in SD or is this really a feature request? Thanks, J
SCP Server?
Is it possible to run DeviceExpert as an SCP server? I'd like to send remote routers configurations to an external address and NAT that to the DeviceExpert server for configuration management archival and reporting. I wouldn't be trying to push any configurations or pull anything via SSH/Telnet.
Build 5560 - Updatemanager - Linux - CLI?
Is it possible to apply the 5550 to 5560 patch purely from the CLI on linux?
Vendor Templates changes.
Hi We have a question about the Vendor Templates. On some templates is a way to backup over de ssh shell (like ALAXALA) On some templates you can just backup with tftp (like hp procurve) Can you give us a advice whats the easiest way to change the template of vendors settings. We figured out that all settings are in the mysql DB and also in the conf folders saved as xml. Ist there a easy way to changes the xml files an migrate to the actual DB? I think i wouldn't be a problem to figure out how to
Opmanger 8.7
Opmanger 8.7 include Cisco IPSLA Monitoring ? how many IP SLA it supports
Inconsistent change detected in date settings.
Hello, We receive the message: "Inconsistent change detected in date settings. Please restore original date settings" We tried to start it from the command line but same error. When we change the date settings to one month forward, we can succesful start the servicedesk. We change the date settings to the write time, after a day servicedesk will stop functioning. We have a vaild license. Can some one help ? Thanks, Pim
Opmanager SMP: CPU utilization show different values using WMI or SNMP?
Hi there, At one of our customers the probe registers different value's for CPU utilization when using WMI and SNMP. Does anyone have an explanation for this? The server is virtualised using VMWare. Although you could say that the snmp graph is for the VMWARE installation and the wmi graph is for the server installation I don't think that could be the case. They both have different IP-addresses so the information cannot be presented in the same device. SNMP graph: WMI graph: regards, Jmerkx
Link is errror on network map
All hangar6-* switches should be connected to Hangar6 swithch, but Opmanager connect them to coreswitch. Hangar2-2, kitcenter and kitcenter2 should connect hangar02 only, not connect to core switch. Hangar04 and hangar05 should only connect to core switch only. Error opmanager network map: The correct network map :
What is the meaning of the Below Alarm?
sysUpTime.0: 50 days, 13 hours, 56 minutes, 39 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.10026: 10026 , ifDescr.10026: FastEthernet0/26 , ifType.10026: ethernetCsmacd , .1.3.6.1.4.1.9.2.2.1.1.20.10026: down , .1.3.6.1.4.1.9.1.1025 ehsan-gf-SW03 Cisco IOS Software, C3560 Software (C3560-IPBASE-M), Version 12.2(50)SE1, RELEASE SOFTWARE (fc2)Copyright (c) 1986-2009 by Cisco Systems, Inc.Compiled Mon 06-Apr-09 02:25 by amvarma
Alarm AuthenticationFailure trap
Hello; Im receiving the following alarm every 2-3 minutes on some servers "The AuthenticationFailure trap is received from ServerNAme. The trap details are as follows," the alarm severity is signed as Trouble ... do anyone receiving same error or do anyone has an idea about this alarm??? please your help
2 servers with identical traffic
I have 2 servers showing identical traffic graphs for their interfaces. Before I remove them both and lose any data on this, we would like to see if we can determine why this is occuring. Thanks Jason
email alert about opmanager
Hello, I have a prolem with email alert. About email alert that I received ,the "Alarm Details" part have superlinks,as follows: Message 设备停机: 最后5次论询没有应答 Device Name test_test Above the superlink format is http://mideavm-19/devices/objectdetails.do?requestid=SNAPSHOT&name=10.16.244.50 But I can't visit the above link,and I want the part red marked be replaced dns name ,not hostname. How can I do that?
Cant delete application mapping
Hi, Seem to be having an issue where I cant delete appliocation mappings. I select the application and hit delete. The app tries for approx 2 mins then stops and refreshes and the applciation mapping is still there, any ideas?
Bandwidth Monitor
Hi, I'm testing the OpManager and after discovering my firewall, I edited the interfaces where Internet and MPLS links are connected to set the max bandwidth values(10mbps, 20mbps). On the Interface Screen it shows the right value, but when I add the widget "All Interfaces Bandiwdth Utilization of a Device", it shows the real interface value (104M, 1.048G). There's any widget that will show the maximum bandwidth that I configured? Best Regards, Augusto Finamore
PMs showing up unassigned
Ever since I upgraded from SDP 8000 to 8011 I've been having issues with our preventative maintenance tasks. Almost all are showing up in the Requests section as unassigned even though the PM settings show it's assigned to a technician. It seems the only time a PM shows up as assigned to the correct person is if the technician is an SDAdmin. I've tried creating new PMs and they behave the same as the others. I can't find anything in the release notes to indicate this behavior is on purpose, so
SLA's based on time since last action.
Currently it appears that SLA's can only be set to escalate after first response violation or total time the ticket is open. Is it possible to have the SLA escalate after so many days from the last action on a ticket? For example, if a technician sends an email or adds a work log the countdown restarts but if no activity either email sent or work log added then after .x. days it gets escalated or someone gets an email notification. Thanks for any help or ideas, Robin
Groups passed queue
Hi, We need to have a query that can list all tickets that has passed a special group within an specified time frame. Anyone that has something like that available?
Workstation summary report
I've created a summary report for all workstations. After generating the report, any workstation that reports more than one CPU shows the "General Information" field once for each CPU, so I get two lots of assigned user, department and site. Multiple CPU systems that only report one CPU - such as Mac Pros - only display it once. Is this by-design, or a bug?
Numeric attribute received from script monitor never shown in graph or numeric attribute details table
Hello all, I've decided to implement reading custom performance counter by using the script monitor and reading the result from an output file. Now I encounter a new problem, I would like to present the value in a graph, hence I need to enable the report. If I use a string attribute I see the calculated value from the script in the string attribute details table but I don't see the value reflected in a graph. When I use a numeric attribute an empty graph is created but the calculated value from
Report of requests by hourly intervals
I need to generate a trend report to show senior management where our peak call volumes are throughout any given day. I cannot seem to find a way to generate this, at least not in the canned reports. Can you direct me to a solution for this? Thank you.
Problem in Exchange Reporter (Loading the Chart ...)
I am using a trial version of Manage Engine's Exchange Reporter. While running Organisation Traffic reports, when I select Granularity option as Hours or Days, I am getting the message of "Loaging the Chart..." Can you suggest how to fix this. Thanks in advance.
Performance Monitor - Router and Switches Interface
I need to activate some more performance monitor on some of our routers and switches that we are currently monitoring. However I need to setup the threshold levels of each or some of the performance monitors options. Do you have a baseline document that can help/guide me in setting out the threshold levels alert and rearm values. Recommended settings for Drop Events Statistics, Oversize Packets, Undersized Packets, Total No. of Collisions and so on. Got a mixture of L2 and L3 Cisco and HP switches
Purge database (MSSQL)
Is there a way to delete old data from the database if it's using MS SQL Server? I tried using the reinitialize.bat script, however this seems to be looking for a MySQL database. I'm using SQL 2008 Express Edition, and my Applications Manager database has reached 4 GB which is the limit on this version of SQL - hence I need to purge the old data. I'm not bothered about keeping any of the existing data, I'd really like to start from scratch if possible?
Software Metering, disable on client
How can I prevet the client application from metering software usage. Our 600 German users have raised a legal objection that such metering is illegal as it constitutes performance appraisal. Need a quick answer or they are going to force me to uninstall the application.
No data available
Hi, I have a problem with firewall analyzer 7.0. I have several firewalls configured with syslog & snmp. I can see the events coming to the server (using wireshark). I have checked the application event log and found mysql errors every minute like : "..\mysql\bin\mysqld-nt: Can't open file: 'live_report_mo.ibd' (errno: 1) For more information, see Help and Support Center at http://www.mysql.com. ". The maintenance script does not seem to work. Could someone please give me a hand ? -- Ludovic
Problem with assigning a technician in business rule
I have a business rule which must assign a technician to all of incoming requests. After update to build 8011 this business rule doesn't assign a technician. Is this a known issue?
assets reports
How to get all assets that were added/deleted yesterday?
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