Question about adding devices to be monitored
I am currently evaluating and attempting to add a device to NetFlow Analyzer. I have a device that is sending flows to the machine running the Analyzer. Other software I have evaluated picked up on the device right away, but I noticed you could add one manually, so I tried that. However, it said it could only "find" a device via SNMP, which we currently do not have enabled for this device on the network. Is there an alternative way to get this device added? It is a Cisco 6500 switch.
ASA NetFlow- Service pack Available for NetFlow Analyzer Version 7.5
Hello All, Thank you very much for you continued support and inputs. We thank you all our community folks who helped us with the ASA packet capture. Preliminary support for ASA-NSEL(NetFlow Secure Event Logging) is available in the form of patch. This patch can be applied on the latest version NetFlow Analyzer 7.5 (Build 7600). Kindly check the build number by clicking on "About Link" at the top right corner of the user interface. If your build number is NetFlow Analyzer 7.5 (Build 7600), kindly
Need help on creating query.
Hi guys, I have no experiece in creating query hence I would like to seek your help in doing so. I have created a report to show me the computer name, model, etc etc but i can't find the hard disk capacity and the freespace. Here is the query and can some one please add in the two columns for me SELECT MAX(workstation.WORKSTATIONNAME) "Workstation",MAX(workstation.MANUFACTURER) "Manufacturer",MAX(workstation.MODEL) "Model",MAX(workstation.SERVICETAG) "Service Tag",MAX(memInfo.TOTALMEMORY) "Total
ADSelfService Plus Version 4.5 SP 1.1, Build 4511
Hello Everybody, With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4511, an improvement upon all its previous versions. Features: Professional edition of ADSelfService Plus now supports MSSQL database. Enhancements: Integration of ADSelfService Plus with SharePoint server Complete I18N support for GINA/CP client software. Logon script removal while performing bulk user enrollment. Fixes: Issue in reports with Windows 2008 R2 domain functional level has been
Sonicwall starts full NetFlow support from SonicOS 5.8.0
Hi All, Sonicwall had brought in beta support for NetFlow export from Firmware Version SonicOS Enhanced 5.6.4.0-36o. You can see that configuration from the below link: http://blogs.manageengine.com/netflowanalyzer/2010/12/28/checkpoint-and-sonicwall-device-confiugration Sonicwall has now added full support for NetFlow v5, v9 and IPFIX from SonicOS 5.8.0. You can download the configuration document from the below link: www.sonicwall.com/app/projects/file_downloader/document_lib.php?t=PG&id=7 ManageEngine
Shared Device Template Library
When adding a new Device template, there is an option to "upload" to a shared library so that other users can view it. Problem: There is no link given to where this supposed library exists. Where can I find this template library so that I'm not re-inventing the wheel? I'd rather see if someone has a template already made, rahter then try to figure it out myself.
REST API only supported from ServiceDesk Plus 8.0 and above?
Hi, I noticed that under SD Plus 8.0 release notes there is this statement. Please refer to the screenshot below. Is it true that SD Plus 7+ does not have this feature? Thanks!
Time spent report - Summary Report
The timespent SUMMARY report does not give correct results when you choose to summarize the columns by 'SUM' of 'TIME SPENT' ... the numbers are WAY off ... seems to be calculating Elapsed times (Time created - Time closed) ... I though that the time spent is derrived from the sum of 'Time Taken To Resolve' entered in the WORK LOGS. It DOES report the correct values if you choose to Summarize by 'Count' of Requests. We are testing and this is a major feature that we require so that we are able to
Want new features to be included in the next release of Firewall Analyzer?
Hi esteemed customers, We want the product to address the real world requirements, the challenges security administrator is facing in the day to day life to keep the network secured. Here is an opportunity to get your ideas implemented in the product. Use this URL to pour in ideas/requirements. https://forums.manageengine.com/firewall-analyzer/type/ideas Warm regards, Ragavan S Marketing Analyst
Some questions with Database Query Monitor for application manager
Hi When I create Database Query Monitor to monitor the MS SQL ,It tell me something wrong like this " for the query SELECT UserAccount,M2.UserName,CREDIT,TotalCharge,CREDIT-TotalCharge FROM M2 INNER JOIN USER_CONFIG Got Only select query is allowed for the query ON M2.UserAccount =ACCOUNT " The quries is this : "SELECT UserAccount,M2.UserName,CREDIT,TotalCharge,CREDIT-TotalCharge FROM M2 INNER JOIN USER_CONFIG ON M2.UserAccount =ACCOUNT" Which is wrong?
Dashboard Report - SDP 7.6
Hi, I liked the older dashboard report better than what comes with the new SDP 8.0. It gave us a good comparision of new tickets vs closed tickets and outstanding balance per week, day, and month. Is it possible to get that report in the new SDP 8.0 ? I dont mind having it available as a report that you go to and physically run on need basis. thanks,
How to setup and config Opmanager8 to monitor HPUX Unix Boxes
Now I am using Opmanager8 and need to monitor HP Unix Servers which are running on HPUX 11i . As I checked on Opmanager document , I need to use CLI to monitor CPU and Disk etc ... Then please let me know how I can setup and config for these . Note : I am using SSH . Thanks and regards, Kitti Thara
How to: "order this PO - send email notification to vendor" does nothing
Sorry, here i am again. As i said before, i'm extensively testing this tool to see what's possible and what not :) So i"ve noticed that you can only make a purchase order not an enquiry. During the test i dealt with it by setting the productsprice to zero. The vendor than supposedly sends back his offer, i edit the prices and than send the actual order.This is not very user-friendly but ok it works. What does not seem to work is the following: Suppose that i've created my PO and had my vendor selected
AD Configured admin Login Not allowed
Hello, I downloaded the "ManageEngine ADSelfService Plus 4.5 " to evaluate the product. I configured it for my domain and everything looked perfect. After I logout as admin user, now I get the login screen with the Domain list box and I am unable to login as "admin" user to make any further changes. All I get is normal user login session even if I login with the Domain Admin account. Can anyone seen this issue ? is there any different URL for the admin login to the application ? Plase advise thank
Report question - number of days and ordering.
I have the current report: SELECT ti.FIRST_NAME "Support Rep",wo.WORKORDERID "Request ID", std.STATUSNAME "Request Status",org.NAME "Account",aau.FIRST_NAME "Contact",wo.TITLE "Subject",cd.CATEGORYNAME "Category",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.LASTUPDATED) "Last Updated" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates
Self Reset password
Hi, i need a tool that all users will reset their password alone. There must be user verification with1-2 questions but i want to see the answers. For example,if somebody is locked out or has to reset his password, i want to see his answer (not the pass) Do you konw if is any tool to do this?? thank u very much
Relabelling default form fields
Hello It would be useful for admins to be able to relabel the default fields provided for forms. For example, a service we carry out is to copy files between 2 networks since the users do not have the permissions to do so themselves. When they request the servcie they arer required to list all of the files they want copying. It would be useful to be able to relabel (e.g) the Description field from "Description" to something more descriptive of our intent, (e.g.) "File List".
custom report with three columns
Hi, How can i get the custom report for all incidents that classify " open tickets , within SLA and without SLA " for April 2011 .
Vendor Details
Dear Manage Engine, I have few Vendors added to ServiceDeskPlus ,please let me know if which table in (MSSQL DB) I can find the vendor details.like city,postal code etc. Its urgent....
Desktop Central supported operating systems installed
Dear Support Desktop Central supported operating systems installed on Desktop-related Operating Systems anh Server-related Operating Systems OS x64 ?? Thanks Thang
Outlook Plugin
The online documentation for SupporCenter Plus references an Outlook plugin that allows you to sync contacts, tasks and calendar events. http://www.manageengine.com/products/support-center/help/adminguide/configurations/outlook-integration-with-scp.html#Installation However, the only plugin I am able to locate on the site to download only has Contacts sync. http://www.manageengine.com/products/support-center/64045241/SupportCenter_Outlook.exe Is there an updated plugin that has the additional
Outlook Contact Synchronisation Not Working
I recently added the Outlook plug-in with a view to downloading all SCP contacts into outlook to publish to our support team for further sync to PDAs. However when the synch option is selected in Outlook the contacts are not updated. Further tests concluded that synch did not work either to or from Outlook. This was tried with Outlook 2003, 2007 and 2010. Please advise.
Deployment Status "Software Deployment"
Hi You provide an option to show the Deployment Status for a patch installation configuration. I would like to see this feature for software deployment configurations. Greetz Chris
Tech Manager Can't see Requests....
I have a tech who is also the manager of a group. We need him/her to have the ability to see not only the requests being handled by his/her staff, but also view the requests that have been submitted by his staff. I know that as a requester that option is there ( Requester Allowed to View dropbox ), but a technician doesn't have this as an option. Is there a way to provide that type of access? Thanks, Carlos
Version Incompatibility Error: Upgrade to latest Build and then update
Good Day, I am running Manage Central Lite Free edition on Windows 7 Enterprise. Everythig seems fine except when it comes to software deployment. I am prompted to "configure network share" but when I click on the link the page just refreshes. Also, at the bottom left of this page in the "Sync Application details" section an error message is displayed:- "Version Incompatibility Error: Upgrade to latest Build and then update. " I am already running the latest version and am in a position where
IT Workflow vs Configurations (or Collections)
Good Day, Can you tell me what is the difference between workflows and configurations? I would like to create baseline settings for a customer and do not know wether they should be Cnfigurations or Workflows. Thank you for your help in advance. Regards, Paul.
Database filters and Alerts issue still after you stated it would be added to the road map 3 years ago!!
Previous topic that outlines the issue exactly: http://forums.manageengine.com/#topic/49000002680013 In a previous post you stated this feature was going to be added to the road map as the solution (which was posted 3 years ago!). Is there any reason this hasn’t been added yet? Can you not just run the filters through the alerts when they are triggered since time is the reason for alerts triggering off raw data? My scenario: I've setup a PowerShell script to be triggered when there are more
STP status on layer 2 maps
Hi The layer 2 mapping display has a number of "Link Status" indicators. Shutdown,Down,Others and UnManaged. Is it possible to incorporate the STP status of each link into the map. A new colour associated with "Blocked" would be nice. regards Noel
The HTTP(s) URL monitor becomes "red" in 1st minute
Hello, I try to monitor an HTTPS URL sequence - simple login and logout. I try HTTP(s) URLs and also HTTP(s) URL Sequence (Record and playback) and I get the same result. Creating the sequence in recorder and creating and setting the monitor is OK. Monitor starts to show "green", everything seem to be OK. But after cca 40sec the monitor changes to "red" with comments: Unable to connect to https://**** Check whether ProxyServer settings is needed Resource is down. Health is critical as the resource
Schedule Report doent work for us.
Schedule Report doent work for us. (any of them) Settings are to send an e-mail at 8:00am everyday to send email to all admin and to an e-mail ID. No one is receiving e-mails. e-mail server is configured and test e-mail was successfully received. We are using trial version, and i believe it gives full functionality for 30 days and its only day 8 for us.
Blank Screen After Logon
Hi, I'm testing AD Manager Plus at the minute, and all I'm seeing is a blank screen after logon. I downloaded the 4.3.0 setup file and that worked fine, but then when I applied the 3.1 service pack, all I get is a blank screen when I log on. I've seen that other people seem to have issues with blank screens after logon, does anyone know of a fix?? Thanks Justin
Mandatory resources
When creating a new service catalog form it would be useful to be able to add resources and optionally make the completion of those resources mandatory for the requestor. We have had quite few instances where the requestor has missed out on checking the rersources section of the form so we receive an incomplete form.
NetFlow export v9 and IPv6 Support?
Hi, Does NetFlow Analyzer support Cisco's v9 netflow export format? What about IPv6 flows inside v9 exports? many thanks, alec
IPv6 support?
Does NetFlow Analyzer support Cisco's v9 netflow export format? What about IPv6 flows inside v9 exports?
attach file
how can I attach a new file to an open incident? The tool only allows me to enter notes
Transfer all DATA from AssetExplore to ServiceDesk Plus
Dear support I currently use the software AssetExplore, and my company wants to use the ServiceDesk Plus Professional Edition I want to transfer all DATA from AssetExplore to ServiceDesk Plus Professional possible? and the operation step by step instructions help Thank you
Time entry for Request Tasks or Activities
We use SCP extensively for help desk support but we also create Requests for Work Orders or Project based activities. It would be great if we could create "sub-requests" to enter time against and also set budgets for hours or dollars for each of the Requests or SubRequests (activities, tasks, etc). Thanks!
Is it possible to create additional fields that can be used in request, account and contract
Hi, I'm looking for a way to be able to create an additional field and use this field including the input in multiple forms, so that if I fill it in for this one customer, it will use the same field for all the info screens like account, contract and request. Is this possible and if so, how can I get this to work? Thanks in advance Johan
Tracking Changes
Hi, Today I ran into issue. We have multiple business units (say A,B,C,D) that share contact accounts. Customs can access more than one business unit. The problem I have is that when a BU administrator changes or edits an (linked) account in BU C, the changes will be made to all BU's. Ideally I would have an option to not allow BU admin's to change/edit account that are linked to multiple BU's. Only global admin's should be able to edit these account. But I would also settle for a "History" tab
Trying to get a Notification Profile to Run a Program
When I build and test the notification profile in the Admin section, referencing by hard-coded ip address, it works: command; c:\programs\psexec.exe arguments; -c -u irdev\netadmin -p mypassword \\10.0.0.20 c:\scripts\del-logs.bat I then change the arguments to this (so it can work with multiple systems): -c -u irdev\netadmin -p demon*zilla_ \\$DeviceField(ipAddress) c:\scripts\del-logs.bat However, it didn't seem to be working. So I went to Alarms and clicked on the disk space alarm that this profile
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