Receive E-mail Notification when an Alarm is Triggered
Is it possible to setup a notification profile, that will e-mail me when an alarm is triggered? I am mainly looking for alerts on Windows Services / Processes. I am currently monitoring ALL of the services that I need to, on all of my servers, however the only way I can see to set up a notification e-mail is to choose all of those services again, one by one, (without the aid of alphabetization) during the notifcation profile setup.
Use up a Technician for REST API Requests
Hi, We are going to make use of the REST API to add requests from a website we have to servicedesk plus. We only need it to add requests. My question is do we need to use up a technician license just to create an API key that can be used by this process? I don't really want to use a real technicians's key for this.
Set remote control settings to "do not prompt user" by default
How can we set it so when a new workstation is added, the remote control setting is "do not prompt user." I know we can change this setting easily, but it would be easier if we could just set this to the default. Is this possible? Thanks!
Unable to reset password - fails for all users
The Unlock your Account feature works beautifully, but none of our users are able to use the Password Reset feature. User receives the following error after attempting to reset their password. "Reset Password Failed - 1. The new password you chose failed to meet any or all of the standards set by your administrator (as given below): 2. Minimum Password Age: If this is set, you cannot change password for a specified time." Here's a sample scenario. Bob is an enrolled user and forgets his password.
changed the port to SSL and is not working anymore
Hi, I was wondering if somebody has the same issue, my coworker want it to use SSL and tried to use the 8888 port. He restarted the service and we could not access the admin page any more. any information on this issue will be appreciated.
8011 Performance?
Hi All, I'm wondering if anyone else is seeing a downgrade in performance when going from 8008 to 8011. 8008 was very quick to respond to clicks in the user interface. 8011 is inconsistent - sometimes it's 'normal' but othertimes it's noticeably slower. The application is running on a Windows box, running as a VM under VMWare ESX 4.1. The ESX hosts are lightly loaded and the VM itself is likewise lightly loaded. It's just the SDP app that's sluggish. Any thoughts? Thanks, James
Trend Analysis Report Problem
I need to produce trend analysis reports showing the last year for a number of servers. When I produce individual reports for the CPU, memory, disk, they work fine but when I select summary report to regroup all the graphs in the same report, I get only the last couple of months of data, no matter what time period I choose? Is this normal for the summary report or is the some option to verify to fix this problem? Please find enclosed an example of a summary report produced
Mode not set to Web Form when users make their own requests
I have modified the Default template for generic support requests. For the "Technician" view, I have set the mode to "Phone Call". For the "Requester" view, I have hidden the field. However, when requesters submit requests, the mode is still set to "Phone Call." Is this because I have set it as the default selection for the "Technician" view? I thought it would get changed automatically depending on the method of request. Thanks!
Notification Rules not sending mail
MSP just doesn't send atomatic e-mails under Notification Rules. Many changes made, but no result. No LOG error generated too. Using build 7604.
Variable for 'days remaining' in notification?
We've inadvertently changed the default message on our AD Self Service Plus "password expiry notification" email, removing the variable that was in there for 'days remaining'. We'd like to get it back. Could you post back here with what the variable you use for this item is? We want it to say "Your password will expire in xx days" where xx is the number of days left before expiry. I've tried %days% just as a guess but that simply puts the username in there instead...not sure why. Thanks
Voip Monitor Reporting Packet Loss
I have added a voip monitor to my opmanager system and it appears to have added the correct information into the router. It is monitoring and reporting all the information but it appers to think there is packet loss on it as well. Packet Loss threshold limit violated ( > 1). Packet Loss for router1 to 11.11.11.11 is 6 That is alerted over and over and they will clear, then alert all over again. The output from the router shows1 packet loss on the ip SLA but a constant ping never drops. Opmanager
Expiring workstations
Is there anyway to get a quick view of workstations which will be expired in a certain time?
Probe cannot scan
I have tried scanning with Probe, both windows domain and network scan. The workstations are found but all of them have error saying that the connection parameters are wrong. I have double and tripple checked them and am 100% sure they are correct. Computer management, WMI control on the PCs shows the error that the RPC server is unavailable. I suppose this has something to do with it. How do I switch on the RPC Server?
Service Desk Plus 8 Multilanguage version
How can I have two language in the application I have people that does not speak englinsh in the company. Thanks
Auto CC to a user
Hello, I am currently attempting to add a user to the auto-CC, but it only seems to work with technicians. Is there any way I can add the user automaticly to the CC line of a reply?
You are not authorized to view this page.
We have been evaluating ServiceDesk+ for a week or so and once we decided to buy it I went ahead and customized it for our help desk. When I finally received my license and applied it I was no longer able to access any parts of the site. All users have the same problems as well including the default administrator. I keep getting "You are not authorized to view this page.". This doesn't really make sense to me since I only applied the license and nothing more. I would grab the logs but I can't
Problem in Agent runing
Problem in XP Agent not running properly showing "Application fail to initialize properly(0xc0150002)"
CUSTOM FIELDS IN CONTRACTS?
Hey Guys, I'm running version 7, and lovin it. But! is it possible to add some custom fields in the contracts function of the application? i would like to add a couple of drop down fields that can create some kinds of categories for the contracts module. Now that would be awesome. Paul
Use of Helpdesk in Desktop Central
I want to use the Helpdesk-fucntion in Desktop Central. I configured "Service Desk Plus". Everything is fine, except in Desktop Central under "Authentication details". I need to generate a key. I try to folow the instructions provided by Desktop Central, but I don't see the "Desktop Central Server Settings" under "General" block in Service Desk Plus. Is this only visible when you pay for it? Thanks!
Inventory attached printers?
I'm evaluating SDP Pro--it has done a great job of inventorying our workstations and servers, but I can't seem to find a way to get a listing of all the printers we have attached to the workatations. Is this possible? I thought it would show up on the Printers link, but no printers show up. Thanks!
Can I make a query on eventlog rules?
Can I make a query on eventlog rules to find out whitch server has assigned it? Thanks for help. Regards Bernhard Frey
Date Format in ADManager Plus
Hello together, could anybody tell me how to change the date format for excel exports for example in user reports? With this format "Apr 18,2008 03:07:47 PM" i am not able to sort or filter something in Excel. Thanks in advance for your help Regards Anja
Displayed in French
Dear support Currently I am using a time that the optmanager very good but there are some questions as follows 1 / When you install NetFlow Traffic Analyzer plugin, the entire font is displayed in French, it is difficult to use. 2 / Currently, there are plugins or add-ons that can be integrated with optmanager to see on the FW ports are Nat and router? Now you can scan only port opened on the router and server only. Thanks & Best regards Thang
how to configure snmp agent in AIX 6.1
Hello, I am trying to connect my AIX box by SNMP but failed. Can you please show me the step by step snmp agent configuration in AIX 6.1 for Opmanager to work perfectly.
credentials not working
I have just installed OpManager. It successfully discovered my devices on my LAN and afterwards I selected the devices I wanted to monitor. All of my devices are listed as unknown, so I go and categorize them in their proper category. The last item to input is the password, so I put the username and password in manually and I have also went to admin and placed them in credential settings. It don’t matter which way I try to place the credentials, after I hit test credentials it comes back with, user
Exchange features
Is there a way I can update in bulk (lots of users) with the Exchange feature, Hide from Exchange Adress lists? rmo
Juniper firewall with Screen OS
hi every one i have juniper firewall related to netscreen corp that use screen os i need to configure netflow on the firewall is opmanager support Screen OS configuration
Request Aging Analysis
Has anyone every done aging analysis of the requests in this system? There does not appear to be any fields that track the number of days open for a request. I guess you would need to do some SQL for: today - opened time to get this? eg. would like reports containing: 1) Open days for current cases (with columns <7days, 7-14 days 14-30 days, >30days etc). 2) Average age of open cases. 2) Number of days to close a case. Has anyone done this? Would appreciate any advice.
Category, sub-category, and items
I'm planning my my category tree and I have a question about the category, sub-category, item relationship. I plan on adding a "Hardware" category with the following sub-categories: "Blackberry, copier, check scanner, workstation, printer, monitor, scanner, other". Do I need to have items associated with each of these sub-categories? I don't know what else I would include as items because this would become too specific. For reporting purposes, do I need to add items? If I run reports, would I simply
MYSQL wont start
Hi Support If anyone knows how to get the FWA working again - PLS let me know. Our FWA stopped working and now it complains about MYSQL not wanting to start. Anyone has the same issue - PLS post replys Support - If you need any docs uploaded PLS let me know Andrew
Can I create a View in ServiceDesk database in MSSQL server 2003
Dear Maljeev, Is there any harm in creating a View in ServiceDesk database in MSSQL server 2003, We will use this view to query some info from SD+ database and using that view we will generate report in crystal reports.
Issue with ESX 4.1i to be added in OPManager upgrade to build 8811
Hello, I upgraded OPManager to build 8811 then I tried to add a new esx 4.1i in OPManager. I configured SNMP and created an account usable in OPManager to get information then ESX 4.1 is added but I got this error message Could not collect data, HTTPS connection may be slow or not responding. Probable reasons are timeout, more connections, invalid username and/or password. Username and password are working fine. Can you point me in direction that I can check? Best regards Philippe
Grouping of eventlog rules and notification profiles
It should be nice to group eventlog rules. In my case we have some eventlog rules with status ignor. When I could group this rules to one ignor group I only add one rule to a new server. Also grouping notificaiton profiles. Sending a mail and starting a program on the same trigger (e. g. eventlog rule, threshold etc).
Performance Issues with Remote Control
Hi - I looked for other forum posts on this and the only one I led to a dead link...... We are trying to use Desktop Central for remote support of our 8 branches, but the performance of Remote Control is really slow - terrible lag. There are a few machines that I use VNC and Logmein to access and the performance on these products is significantly better. Is there anything we can tweak to improve this? I would like to have Desktop Central be the single source solution for remote management. Thanks.
Monitor is a Non-IT Assets or Asset Component?
Hi people, I'm looking for the best way to insert my monitor on the SDP and now I have one doubt. Discovering in the Asset Management I found 2 ways to create Monitors: 1 - Monitor is a Non-It asset 2 - Monitor is a Component Looking for the functional use, both can be "attached" to one computer but, when you use the option 2 (Monitor is a Component) you can use that to associate to ASSET not to User or department. So, I'm want to know your opinion. Thanks, Murilo A. Gomes
mysqld-nt.exe，useage is 100% .
i using NetFlow analyzer v9, but server java.exe and mysqld-nt.exe，useage is 100% . how will i do ?
Hide Requester detail field in Request > View request
Dear all, Please help me hide Requester Additional field when technican view request. Thanks & best regards
Ctrl + Alt + Del not working when using remote desktop sharing
I'm evaulting SDP Pro and when trying to connect to a Windows 7 machine, the Ctrl + Alt + Del button on the toolbar does not send the command. Is this a bug? Have I configred something incorrectly? Is it not fully compatible with Windows 7 yet?
Creating new device type
I want to add an APC AP9630. How do I add a new device type? More importantly, Where do I obtain the information for creating this device? I am not sure what information to ask the manufacturer. I see an APC7830, but I need to add a 9630. Thank you Drew Shafer
Device Discovery
What's the easiest way to find MIBs & OIDS for specific devices? I have a ton of Dells, and some times they provide data and sometimes they do not -> I know the service credentials need to be correct, but this has been stumping me...I can have (2) Optiplex 380(s) and use the same template, but sometimes they will poll and other times they will not What is the best way to go about this when WMI & SNMP aren't connecting? I've read the documentation, but any pointers or quick tips on identifying configuration
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