'Last Updated' column in request views
I just noticed that ServiceDesk has no such, "Last Updated" column in the requests view, as ServiceCenter does. This is a required column so we can see (and sort) by when a request was last updated.
service-policy command
Hello, I'd like to report an error in the device tip for configuring a Cisco ASA to export netflow data via command line. ASA device tip link The command "service-policy netflow-export-policy global" must be the final line at the end of configuration. You cannot call upon a policy-map that has not yet been created as this guide describes. Thanks :D Paul
Adding an APACHE MONITOR - PROBLEM!
When add an APACHE MONITOR i get the following message: "IIS server is discovered and added for monitoring ". Details: Telnet works fine! Server-Stauts url works fine too! Why M.E. creates a wrong webserver? Att, Luiz Henrique Pareschi de Oliveira
Closed Request Automatically Reopened After a New Email Is Received
Is there a way to avoid this function? It is affecting our SLA.
Dis I/O Stats For AIX
Hello, I want to monitor the Disk I/O for my AIX servers with some additional parametrs to be monitored. Presently the monitors available on Appmanager checks for Transfers/sec, reads/sec and writes/sec only. I wanted to check also for percentage of time the physical disk was active (%tm_act). THis will give me a reading of the bandwidth utilization of the drive. Kindly let me know how I can get this metric on Appmanager. THanks, GOvind..
Layer2 network mapping
After performing a layer 2 discovery, I am drawn a map, however whenever I click on a link I'm getting this pop up "Interface associated with this link does not exist in OpManager". What does this mean? How do I associate all the links with Opmanager? Thank you. Rob
Contracts and Purchase orders
Hi, is it possible to have visibility of contracts and purchase orders based on technician site or technician groups? We don't want as `come and go` jr. technicians having access to all contract details. Thank you
Default site
Hi, when receiving a request by email (over 75% of the req are made by email, by the way), no matter what settings are made, a specific site is completed automatically. That is not 'not associated to any site', but a specific site. Which is not even the first one ever introduced or the first in alphabetical order. No matter what is setup in 'requester' as 'site' No matter what is setup in 'default template' This is very annoing, as that site is a very small one and there 99% of requests are
URL Monitor Question
Can the Application Management > URL Monitor be configured to specify cs(User-Agent)? I have a mobile-only website that I'd like to monitor for availability to specific mobile browsers only. Please advise.
Remote Control
Dear Manage Engine, When we install the agent in the client PC, What is the default status of the Asset Explorer Remote Control service and Asset Explorer Agent service, because in most cases the service is stop and we have to start it manually in each and every PC, need help...
Apply Configuration to all Company computers
Good Day, I would like to create some baseline configurations for all computers regardless of company. i.e. disable AU, Schedule Automatic Patch deployment. How can this be done? Its seems as though I have to duplicate configurations across companies. I do not really want to have to do this for each customer. Errors can creap in, maintenance becomes a chore. Please can you tell me if there is a way to do this? Regards, Paul.
License Expired
Hi So our license expired on April 22. We have received an updated license on the 25. I can not access the client. How do I update the license? Cheers Detlef Update: Thank you, found the answer in the FAQ
Move Patch Store Location
I know there's a way to move the patch store to a different directory but I can't find it. I have moved the patches to a different directory, now how do I tell Desktop Central where I moved them to?
Automate Patch Deployment - Draft Status
I just turned on "Automate Patch Deployment" and got my email that the scan was successful and a configuration has been drafted. When I go to Patch Management - > View Configuration, and click on "Global View", I see : Total: 1 Draft: 1 No Configurations Available. It seems like a bug where configurations generated automatically by this function do not show up in the list, even though they show up in the counts/totals. Please Advise. Thanks, Jerry
OpManager8 log files
What is the rotation basis for OpManager8? (I'm running OpManager 8.7 on CentOS 5.5 64bits) Thanks!
Patch deplyment 2nd tuesday of month
Hi, As microsoft release patches on 2nd tuesday of the month is ther a way to configure to download and draft for 2nd tuesday of each month
Facing probelm in service desk asset management
I have just bought a Intel icore 3 , when i scanned my system from Manageengine service desk , SD add that workstation as Intel Pentium II processor, not getting the correct value. kindly help me if any patch, script or any solution available Regards MAJ
The approval tab disappeared on 8010
Hello Support! We are running on sdp 8010. But after migating from version 7 the approvals tab has disappeared on newly created requests. Seems like version 8004 has fixed that issue. But we are still facing it. Thanks for any suggestions. Regards Igo
HOW COME: Associate Incidents to Problem doesnt see my requests generated by "Service catalog"
I'm trying to associate an incident with a problem. But how come I only see the request that were created trough "requests/new incident" and not those that were created trough "service catalog"? I don't have this problem if I try to associate a problem with "changes" only if I try to associate it with a problem. So why is that and how can I resolve this matter? Thanks in advance zztemp
License Problem
Good Morning, i,ve tried to move the intallation to a differnt hardware, with different ip-adress,hostname and OS. The installation and upgrade from 7.2 to 7.5 an the migration from mysql4 to mysql5 seemed to be complete. Now, that I want to apply the existing licence, the system prompts no valid licence. is there any idea, how to move the licence to the new hardware. thanks
How to delete sub app?
Hi I add sub app from Application > Top Sites > Add Sub App . Now I need to change or delete some sub application,could anyone know how to do it? Thanks.
Unable to fetch Managed Object details for the object : xxxx
hi, i want to ask what can be the cause of this error message? Please advise, Mac
DC Continously Busy... (Your request to move......
Hi DC Team, Please fix this problem with my DC.. I am getting the message "Your request to move the selected computers is being processed", with this I am unable to move the system to other DistributedSites nither I am getting the option "Add/Remove Computers Install/Uninstall Agent". I am trying this since 48hours in my Network, we are your Enterprise License Client, please look into the issue ASAP. Regards, IT Team
Why my one Remote Office Computers residing in another Remote Office
We have many such computers of one Remote Office which are reflected in another Remote Office. Note: The Remote office DC agent is properly installed from the DS. Please fix this issue ASAP Regards, Abdul
Remove a workstation automaticly by updating?
Hello everyone, I have a question and I will be pleased with the answer. Lets say there is a workstation in a company and servicedesk checks the workstations in a period of specific time. If the workstation removed from the company, servicedesk will remove that workstation automaticly from list of the assets after the last check??? Regards..
WMI monitors stopped working after administrator password change.
Hi, we have changed our domain administrator password, also changed it's credentials in OPmanager and it passes the test, but wmi monitors are giving us " The Monitor did not respond to the test request " message. It happens not on all servers, but only on some Terminal Servers which are running on ESX hosts. To be more specific: for a given server we have such results: WMI CPU Utilization is not working WMI Memory Utilization is not working WMI Free Disk space in GB is not working Total Sessions -
How to: prevent New Registered User email?
How do I stop SCP from sending New Registered User email messages to our support folks?
ASP.NET Application counters
Hello, I have been struggling to set up ASP.NET application monitors in OpManager. How do I do this? Since asp.net counters are viewable via Windows PerfMon, they should be viewable via OPMgr with no need to look for associated MIBs. How do I get the asp.net monitors into OpMgr so they are recognized??? Thanx!
Alert when a process is running
Unlike normal alerts, I need an alert that tells me when a specific process is running. This is a process that shouldn't be running so I want an email if it is running, I can't get this to work but it is a double negative situation I think. I have the monitor set up for the applicable server. I have created a process monitor and added the process I want to monitor. I have created an alarm for that process. In the alarm specs I chose Advanced Options. I have no action for if the process is up. I have
Prevent alarm to be sent
Hi, Is there a way to prevent a monitor from performing an action if another monitor is down. If for example DNS or a domain controller are down we don't wan't all monitors depending on theese monitors to also trigger an action, like sending an e-mail or worse generating a servicedesk plus ticket.
Response times for URLs
Hi, I was wondering if you could tell me what the "Response Time" is actually measuring on a URL monitor? We are seeing increasingly large response times for a web site at certain times although the average is quite small and we are trying to reduce the occurances of the high RT. Thanks, James.
Monitoring DFS
Good morning, How do i monitor DFS VOLUMES? When I discover the server it will show my drives (C and E) however we also mount full drives as folders using DFS. For example E:\DATA is an actual hard disk on our SAN How do i monitor and report on this? I can monitor using WMI but that will only give you snapshot. I want to keep history and trend on the free disk space. (in %) Please let me know if this is supported and if so how to configure it. Regards,Joli-coeur Wouter NLNG
Groups are missing
This is probably something very simple but I have yet to resolve this issue. For some reason, when a technician is filling out a ticket, there are no longer any groups to pick from. However, when I go in to Admin tools > Groups, all of the groups are defined. Thanks in advance!
SDP 7.6 ticket correlation
Hello, is it possible correlate two or more ticket with another one? I tried the "merge" feature but is not usable because the tickets are merged to one. I need to related each others without lost the informations. For example a network outage can involve more services and the users can open tickets for any of them (mail, database and so on), then will be useful have the root cause ticket about the network and the other ones related to it. Thanks
Custom favicon.ico
Is it possible to have a custom favicon.ico in SDP?
NFA8 issue/doubt
My NFA8 (I'm currently evaluating the product) is running on CentOS 5.5 (x86_64) and has suddenly stopped. I've restarted it and it's working so far. Two doubts: 1) How can I troubleshoot this issue? 2) How netflow log files (serverout0.txt, serverout1.txt, etc..) are rotated? On what basis? Thanks!
Monthly breach report
Hi, I want to create a custom report that tells me the following information for the previous month only: - the number of calls opened - the number of calls closed - the number of calls currently open - the number of calls that breached their SLA's - the average amount of time it took to close a call We are using : Version : 7.6.0 Build 7611 Thanks, Steve
Exporting Reports error
We have a licensed version of ADManager Plus. When I try to export any report as anything other than HTML, I receive the following error: Internet Explorer cannot download Report.do from localhost. Internet Exporer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
ServiceDesk Plus 8011 RELEASED !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8011 ) release. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp README for Version 8.0 Performance/Changes in 8011 (Released on: 25th April, 2011) Request In requests list view,
Report problem
Hi! Somewhere in the forum i found a report that sends to me such e-mail: Dear Administrator, Following inventory changes were identified during the recent audit. 1 tend-accept02.tende.net: ============================= 1. Memory Modules (Physical Memory 0) - MEMORYTYPE changed from - to Synchronous (SDRAM) 2. Processor (Processor Intel Pentium III Xeon) - Speed changed from 2925.0 to 2926.0 3. Uninstalled software -Windows Internet Explorer 6 4. Installed software -microsoft
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