Request Aging Analysis
Has anyone every done aging analysis of the requests in this system? There does not appear to be any fields that track the number of days open for a request. I guess you would need to do some SQL for: today - opened time to get this?
eg. would like reports containing:
1) Open days for current cases (with columns <7days, 7-14 days 14-30 days, >30days etc).
2) Average age of open cases.
2) Number of days to close a case.
Has anyone done this? Would appreciate any advice.
eg. would like reports containing:
1) Open days for current cases (with columns <7days, 7-14 days 14-30 days, >30days etc).
2) Average age of open cases.
2) Number of days to close a case.
Has anyone done this? Would appreciate any advice.
Topic Participants
jgibbons_me
ServiceDesk Plus
KantenMuthiah
milpo2717
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?