Does the Asset Database remain linked even after the Workstation Operating System & SDP Agent is reinstalled
Currently we are installing the SDP 8 agent on our workstations to enable asset inventory and other functions like change monitoring, request monitoring etc. Please clarify if the Asset database remain intact and connected with the asset even after the Operating System on the Workstation in formatted and reinstalled alongwith the SDP agent? How does the reinstalled agent tell the SDP server that it is the same Workstation as earlier and get all the requests, changes etc linked to the reinstalled
64 bits
I have a windows 7 64 bits... and in old messages I read that Desktop Central don´t support the 64-bit Operating Systems. Exist agent for 64 bits ??? o not ? Thank
report about Service Catalog
Hi! How can i generate report about Service Catalog? I want to see all category, requests at this category, and technician group that asign to requests. Thanks!
IIS Support
Does SupportCenter operate in the same way that SD+ does. In other words will SupportCenter work via IIS, or does it use the Java\Tomcat system. If it does use the Java\TomCat system it simply isn't useable outside of our internal network and so is useless to us. Will it run side by side with SD+ on the same machine? Regards.
Custom message for configurations
When running configurations we always customize the message displayed to the user when permitting them to cancel the restart. How can we permanantly change the default message so we do not have to constantly retype it? Thanks!
After rebooting server, AppMonitor will not work.
Starting Application Monitor on the Server I receive a popup that says. null::null null Looking in the logs: End of the StartUpLogs_out0.txt Tue May 24 11:45:30 EDT 2011 : Checking for the license Console5.txt Under the Subscription License, the Licensed Software is licensed only for the intended duration. If the Licensee does not renew the Subscription beyond the duration, Licensee agrees to stop using the software, and remove the software from Licensee's systems. Press Enter
Home->Hosts displays no events, but "Show Last 10 Events" does.
When I go to the dashboard, no events are listed (0 for Error/Warning/Failure/Others/Totals). If I do a report, again no data is listed. BUT If I click on "Show Last 10 Events", it shows recent data is actually being collect and you can few events in that manner. Any ideas how to get EventLog Analyzer to display the events correctly?
Calculation of availability with scheduled downtime
Hi I have a business appl. with an opening time of 07:00 - 22:00 (mon-fri). I have therefore defined scheduled downtimes for all other intervals during a normal week. I therefore expected the availability to be meaured as uptime / (uptime + downtime) - and leaving the scheduled downtime totally out of the equation. But it is calculated as uptime / (uptime + downtime + scheduled downtime). I can define scheduled downtime as uptime, which will use the equation (uptime + scheduled downtime) /
Device not discovered
help... i installed the probe on my desktop and nothing. the service is running but no informaiton is showing up on the OpManager program.
SupportCenter Plus Build 7801 released!
SupportCenter Plus build 7801 is available for upgrade in the link below, http://www.manageengine.com/products/support-center/service-packs.html Please find the list enhancements provided in the link below, https://supportcenter.wiki.zoho.com/Read-Me-7801.html For any assistance upgrading, please do call us at +1 925 965 6886 or mail us to supportcenterplus-support@manageengine.com Jai Anand K SupportCenter Plus
Updating Licence
I have recently renewed our ServiceDesk licence however, the supplier has registered it with a bunch of incorrect information. Also, the expirey is (in my opinion) incorrect. If I was to apply this licence, would I be able to apply the correct licence when they supply it? Many thanks,
domain user credentials
Hi, which credentials are necessary for the domain user authentication. I got the following error: Unable to get domain DNS/FLAT names, configure domain with proper credentials Thanks regards Artur
Accounts with forwarded email
How do you use ADManager Plus to scan for accounts with forwarded email? TIA, Pat
Installing CA Certificate in EventLog analyzer
I am working on EventLog analyzer 7.0 and installed it on a 64-bit machine with https enabled. I want to install the CA certificate so that we don't get error "There is a problem with this website's security certificate" when logging onto the web interface. Please provide full instructions so that I can do it myself. Thanks Jatinder
Connection problems with monitor of MySQL
Hi support team I have a monitor of MySQL for a specific client in application manager and it was ok until last week. Last week the networking group changed a firewall for this client and the monitor began to show downtime every 5 minutes. I checked the conecction by ping and port 3306 and it is ok. There is latency between the server that has application manager and the server that has the MySQL database. The connection time with the database is more than before. I think that is a network problem
How do I report on work logs?
Hi all, Some of the requests need more than one technician to work on them. By now we send requests to a group and assign the request to a technician, when the work is done by the technician, he will add work log and change the technician to other technicians. We need a report showing which technician works on which requests, but when technician name change to others it will not be presented in reports anymore. Are we wrong in our request process? Could we have a report to shows work logs?
Query for self service portal
Please can you give me a query so I can make a statistic overview of all requests made thru the SD+ self service portal. Thanks in advance Mark Flothmann
Monitor folders under FTP service
Hello, I need to monitor folders under a FTP service. It means that I need to log via FTP then I need to check if a specific folder is available. I got this request from business due to some applications installed are using FTP as interface to exchange files. Is there a way to do it via OPManager ? How Can I do it? Many thanks for your answer Best regards Philippe
OPMANAGER - Problem with replication
Hi friends, I´m facing a problem with the replication between two machines with the OpManager failover installed. The problem is (Consider that all services are running normally): --> When I simulate a hard shutdown in the Primary Server the standby server assumes the application normally and after this when i try to get back the Primary Server services the same starts normally and tell to the Standby Server that is everything ok now and the Standby Server come back to monitoring the Primary Server
URL Monitoring using Opmanager
Hi There, I'm trying to monitor some services running on the web. For that I need the URL Monitoring functionality in Opmanager. My problem is that I can't pass trough the ISA server. There's any configuration that I need to do the accomplish this? Thanks in advance.
Is management of consumables a future enhancement
I was wondering is management of consumables like printer toners, ink cartridges, paper, CD's, etc.. a future enhancement. Thanks
How do I add a new "product name" to the Software product type
I need to be able to add a new product under the "Software" product type but do not appear to have that option. The only option I have is to choose from a popup list of "unmanaged" software titles that have been scanned. I need to add a new software product name in order to be able to create a PO to purchase that title.
Error with updgrade for: ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0
Hy, I try again upgrade for version: 7_6_0_SP-2_0_0 and after install new version: 8.0, but with 98% of this process the error occurs. Send the erro log and waiting for solution !
Encountering Error Message in user accounts reset password session
I installed already the demo version and already enrolled some domain users but when I try to reset password one of the domain user, here is the error message: "Reset Password Failed" "Administrator credentials in application do not match with the one found in Active Directory" -Although the softwares default admin account enables me to reset the password which changes the password of the domain user account user so how come it does not have the proper credential with its domain admin account counterpart?
EventLog Analyzer 7 "No Data Found"
I am receiving the error "no data found" when attempting to view event detail of all bar charts and reports. I have EventLog Analyzer 7 installed. I am currently reviewing the product for a potential purchase by one of my clients. I have been very happy with the product. I hope this issue can be resolved quickly.
Does IPv6 support on current Netflow Analyzer ?
Does IPv6 support on current Netflow Analyzer ?
Script to import Ipgroups
Is there a way to import ipgroups via linux script besides web interface? I need to import several subnets and via web interface is too slow. Thanks Marcelo. Regards.
Approvals suggestion/problem
Hello On a number of our services we require an approval to be provided by any one of a group of people. Once one of them ahs approved the request we are able top process it as normal. However, there is nothing that advises the other possible approvers that the approval has been granted. Suggest that, in the event a Service Request requires only 1 approval from a number of approvers, that a message be displayed on the approvals page or emailed to the other appriovers that approval has been granted
OPMANAGER - Replication
Hi friends, I´m here again to ask you some questions. First I´d Like to thanks for your help with my doubts and also to say that your support help me trully. Well, I´ve made an Opmanager instalation in two machines with replication. I followed the Manage Engine Instructions to made it and it works very well but I have the following doubts: 1-) If my Primary Server suddenly shutdown the Stand By server will assumes the same IP Address? 2-) I realized that the replication process create logs that the
Need Help with ManageEngine OpManger Probe Service
Hello Guys, I am facing a really bad problem here. I am trying to Deploy a Probe at a Client Side. Even after trying for about 10 times of reinstalling the probe, the Probe Service never stays in Start State. The Client Server is Windows Server 2008 R2 Enterprise with Service Pack 1 Please Help. Thanks, Saurabh
Assets with the same name
We have much assets that are different computers located in different towns but have the same name (such as server or manager) but have different MAC's Workgroup etc. When we try to mannualy import xml config files that we make with standalone audit script it is overwriten. What can we do besides of renamin all of this computers?
Mount Point monitroing
Is there a custom WMI monitor for mount points for Windows servers?
Modify threshold value for all Domain Controllers
Is there a way to modify the thresholds for a monitor on the domain controllers (active directory) such as OS Processor Queue Length? We have a lot of domain controllers that go above the default value of 7 every day. I don't want to have to modify this at each domain controller...
Bootup Time
Please add Last Bootup time in the Computer Inventory. This would help allot.
Can I include [##Incident number##] in the subject for notifications that are sent to a certain tech?
Hi, Can the above be done at all in the system? Thanks Martin
PMP Agent (Windows)
Hello, I am having an issue with PMP Agent to Server communications, receiving the following error message in the pmpagent.log file when I start the service. PMP Logs : Going to send the request to PMP server : IsValidCert() : Certification verification failed GetResponse() : invalid certification Any ideas?
Requesters cannot use lookup function in the "E-mail id(s) to Notify" field of a new request.
As a technician I can see and use the lookup function but users cannot see the lookup icon. Is this by design?
Interface name not available while creating new dashboard
Name: Last N hours Bandwidth Utilization device name: bladesvr.blabla.com interface name : interface not available period: last 24 hours I try to create new dashboard for esx server but it is not possible.
How to exclude some events to be sent using notification profile!
We would like to monitor all system event from one system except some which are few many.Is there are possibility that events to be excluded from notification ?
ADManager Disk Space
Is there any way to compact the database and/or clean up temp files for ADManager Plus? We currently have the program files directory for the tool taking up over 10GB of space. Thanks
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