display ip address / Host name instead of Unknown users on the report
Hi, could i change the all report results to classified to IP host address display into the report by firewall log without authentication for all transaction? do i need to setup the firewall config on the policy / message /alert to show that ? Pls advise it and provide solution. thanks!
Notification Rules send 3 mail for closure of ticket
Hi we are facing a problem in our service desktop . when the request is closed the requester is getting 3 mail of the same ticket , it actually send 3 consecutive mail to the requester, Kindly let us know the solution Thanks Sagar
Ability of adding announcement at the role definition
Hello, My customer wants to take the ability of adding new annoucement from some of its technicians. At the existing SDP, this cannot be done. We would be glad if you analyze this issue and develop a feature about authorization of adding announcement at the Role definition. Thanks.
Upgrade to latest version
Sorry for the simple question but I've just picked up support of this tool. If we have a license that expires in 2012 are we entitled to install the lastest version of ADManger Plus? We are on version 4.4.0 build 4412. Thanks
Proxy Server Settings
Hi I am using Netflow 9 and I am trying to disable the proxy settings with out any luck. When I try to remove the proxy host name and port I get an error message that those fields cannot be empty. is there a different way to disable the proxy? thanks Ramzi
SLA based on request submission time
We're currently building our SLAs and I'd like to create 2 for each response level, one that would be applied to tickets that are submitted during business hours and the other would be applied after hours. They would have different Response and Resolution Due By times. Is this possible?
Problems with incident visibility (Is technician a requester?)
I have problem with accessing certain requests by technicians (which also are requesters). Scenario: We have department DPT, with 10 employees. 3 of them have technicians accounts, 7 have requester accounts with possibility to access every request from same department (DPT). Technician accounts have visibility limited to "All in group & assigned to him[Requests only]" Employee with technician account have to supervise request made by any other DPT employee. Problem: How to allow access to all DPT
Using REST API from Linux when using NTLM pass through requires logon
Hi, I'm trying to use the REST API, but we have NTLM (active directory) pass-through enabled and when i try and access http://helpdesk/sdpapi/request/ i get 401 Unauthorized Please visit this link: /HomePage.do?logoutSkipNV2Filter=true How do i use the REST API and have single sign on enabled at the same time? Thanks, Paul
Customer Monitor in Opmanager 8.0
Any one know how can I create a WMI customer monitor using vbs.
Display server properties with SQL addon monitoring take a LOT OF TIME
Hi everybody, We bought (and are still in test phase) the SQL monitoring add-on. And since i put the dashboard SQL on every SQL servers we have, then discovered every SQL instance and every DB attached to every instance. Now the opmanager website is lagging and sometimes freezing when (trying) display the server page. My config : Virtual Server windows 2003 R2 x64, 4 vCPU, 8 Go RAM. I have less than 500 devices and less than 500 interfaces monitored. and in the top of that,... the opmanager production
How do I write a plugin for OpManager
- is there any documentation for this? SDK? Cheers, Kev Ward.
Deploying Flash Player 10.3.181.14 on Firefox 4.0.1
Hello, I have 5 clients that have Firefox 4.0.1 installed on them. Last week Adobe released the new Flash Version 10.3.181.14. Those 5 machines were set to be patched from the old 10.2.159.1 version to the new 10.3.181.14 version over the past weekend. Well instead of being patched, DC said that the patches were not applicable to the target when n fact they were. My other 14 clients that are still running Firefox 3.6.17 all were able to be upgraded to the newest version of Flash Player. It appears
Worklog Filed in Service Desk Plus reports
I am generating a report from ManageEngine, however I can't see the Worklog field anywhere. How can I add this? Thanks
Default JMS
Does AppManager 9 provide metrics regarding jms, like Queue Connection Factories, SIB within Websphere 6.1
unknown devices
Hi everyone am new to this product and also monitoring. Does opmanager recognise only branded computers. Bcoz we have desktop assembled from different vendors...
Summary Report Help
We are trying to build a report that shows us details on a request (RequestID, contact, open date, close date, etc) and also information from the time spent fields. I've tried working on a customer query report, but in the end it's not showing what I need. Can anyone assist? Here is the basic layout that I am hoping to achieve: Report by Account (single account created) - Section by Additional Field --Request Information ---Time Entry Details Each Request Info would be a line with sub lines underneath
ldap connection lost
Hello, I have a java script which does bulk update in Ldap. The script runs perfectly ok for sometime but the execution of the script is interrupted in between due to lose of connection. I got following Exceptions : Caused by: failed to connect to server .. (-1) Caused by: netscape.ldap.LDAPException: failed to connect to server .... : (91); Cannot connect to the LDAP server at netscape.ldap.LDAPConnSetupMgr.connectServer(LDAPConnSetupMgr.java:415) at netscape.ldap.LDAPConnSetupMgr.openSerial(LDAPConnSetupMgr.java:343)
Customers reply through the supportcenter
Dear Reader, We have the following problem. When a customer logs on to the customer portal and replies to a request/email he has to press 'save'. Unfortunately nothing happens. The popped windows where you enter the message doesn't close and nothing is saved anywhere as far as we can see. Please help. Many thanks in advance. Nick
Upgrade SCP from 7607 to 7801
Hi, I tried to upgrade my test server from build 7607 to 7801. I started off by doing an clean install of SCP 7607 then restored a backup of my live server. Then all went okay, then I upgraded to 7609 which also went good. But when I tried to upgrade to 7703 I got an error after which SCP would not start up anymore (not even with run.bat). The error I got when I tried to start SCP is: STATUS | wrapper | 2011/05/13 11:22:21 | Starting the ManageEngine SupportCenter Plus service... STATUS | wrapper
How to add someone to the ADAdmin Role?
I know I've done this when we first implemented the product, but now i can't seem to get it done. I want to add another IT tech to the SDAdmin role. If I go through the 'Roles' section it just allows me to view members of customize the role's rights. If I go into the 'Technicians' section i can see a place under 'Select Permissions' to add the tech, but it wants a user name and password and won't proceed without it. I don't know his AD password! i don't want to know...what am I missing? Thanks
ADSelfService Plus Version 4.5 SP 2.0, Build 4520
Hello Everybody, With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4520, an improvement upon all its previous versions. Features: Report Scheduler: Scheduler for mailing admin the detailed reports of ADSelfService Plus (User, Audit & Enrollment Reports) Notification Scheduler: Scheduler to invite the 'non-enrolled & new domain' users to enroll with ADSelfService Plus. Restrict User Scheduler: Scheduler for restricting the inactive users of a domain. Enhancements:
ADSelfService Plus Version 4.5 SP 2.1, Build 4521
Hello Everybody, With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4521, an improvement upon all its previous versions. Fixes: Notification email content supports unicode characters. Incorrect AVA format issue in SSL Certification Tool has been resolved. Service pack related issues have been fixed. Non-English keyboard issue (in case of AltGr key) from winlogon password reset has been resolved. IMPORTANT NOTE: Existing customers MUST upgrade using 4.5 Service
How do I create a report that shows % of usage of the Wan Interface?
Hi all, I have a few circuits range from 512k, 768k, 1024k, how can I create a report that show how often the circuits have been overdriven and saturated in span of say a month? Thanks in advance for your help Ed ksaibat
Take "Top User" out on report
Hi support, Could I take out about “Top User” with a report which is Traffic report, Web usage report and Mail usage report etc. ? Because I want to disable it on my generate report, pls advise it thanks
Unable to run password sync check successfully on Windows 7 PCs
We've had a number of Windows 7 PCs imported into PMP via the AD import. The local admin account is properly scanned and appears within the imported resource. We are not installing PMP agents on our Windows machines. We are able to run a successful password change operation from the console. However, when we try to run the synchronization check, we receive a failure notice. Is there anything we can check from a permissions or services angle? I was assuming that if the PMP service account was
Bug: Can't add custom WMI monitor if the name begins with % character
Hi i've noticed while trying to add a custom WMI monitor that begins with % it doesnt work. After clicking ok the page briefly displays "Error" and then goes back to the server, no monitor added. Some examples of counters ive tried to add: Processor\%Processor Time Memory\% Committed Bytes In Use PhysicalDisk\% DiskTime Is there a work around for this? Regards Jared
Quick Cert question
Our cert for the server PMP has recently expired but when I view the cert it is issued by itself instead of our CA server. So how to I renew the cert using PMP? Thanks.
Map not update
Hi Support Team My Customer have problem about OpManager V.8 (Build 8723) . I install in Widows Server 2003 R2 Standard Edition Service Pack 2 . My Problem is sometime the symbol in map not update status. I try to poll but it still the same. If i unmanage and manage it the symbol will update . Please help me to solve the problem. Thanks Ittiphol.C
Auto login problems and layout question
When using auto login and setting up resources, I am having problem using it with ACT Premium for Web. The system uses .aspx files. The login page is: http://afwdemo.act.com/apfw/ Username/password Chris Huffman/<blank> How can I setup the resource url? Also, is there a way to customize the UI more than what is found in the Admin tools? Thanks, Karim
Autologin without resource setup
Hello, Is it possible to have auto login for websites setup in the personal password section without having it setup as a resource? If this cannot be done, does that mean that every website a user wants to auto login with their credentials needs to be setup as a resource by our admin? Thanks, Karim
Error parsing MIB:NOKIA-IPSO-SYSTEM-MIB
Dear all, I have some issue by monitoring a nokia appliance. When I am trying to load the mib enclosed, I receive the following error message : Error parsing MIB:NOKIA-IPSO-SYSTEM-MIB.txt Exception while loading MIB:Could not parse the file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/NOKIA-IPSO-SYSTEM-MIB.txt. The error occured at the line no: 811 ,column: 9. 1. The keyword 'ACCESS' or 'MAX-ACCESS'may be missing. or 2. The keyword 'SEQUENCE OF' may be missing. or 3. The syntax with invalid subType construct.
"Interactive service detection" Error on software deployment
I have installed desktop Central 7.0 on Windows server 2008 and i am managing windows 7 desktops.Whenever,i try deploying a software,"interactive service detection" pop up window is thrown.What should i do to install the software properly on windows 7 without this error?
Shutdown ELA and cannot start again
Hi, I has shutdown the services, and now I cannto start the ELA, ¿what can i do? . please help
Make Technician a Requester again...
Hi there, is there any way of moving a technician back to a requester status without having to delete him and then perform a AD import again? regards, George
Deleting an old device
I recently added a new collector and I routed some routers to go to the new collector, and it shows up in there and works great. But there is still the old entry on the collector. How can I delete the old device on the other collector that I will no longer be using?
Multiple operational hours
Hello guys In mi office we got three differents groups with different operational hours group 1 (first level): they work 24/7 Group 2 & 3: 07:15 until 17:30 Monday - Friday Im wondering if there is a way for my in wich I can stop the elapsed time of an SLA for group 2 & 3 on the time they aren't working I hope i was claer enough Regards
Not stably works Consolidated Report
Good afternoon! At me it is used: NetFlow Analayzer Enterprise Edition Current Version : 7.5.0 Current Build Number : 7500 Latest Version : 7.5.0 Latest Build Number : 7500 At generation of report Consolidated Report with the period more than 11 hours of 59 minutes, a drawing "ApplicationIN, ApplicationOUT... DestinationOUT" aren't displayed. The message is deduced: No results to display. At generation of this report for the last days through Schedule Reports, on mail the empty form without schedules
Replying to a Conversation
Recently, we have been receiving E-mails but when I try to reply to them, only the sender is included in the To Field and all other people who had been included on the mail are stripped. This is making it harder for us to keep everybody in the loop when updating tickets. Before the 8.0 update, we were able to hit reply and everybody who had been on the original mail would be included (like Reply All). Could this please be fixed as it is causing us problems as we have to hunt down the original E-mail
Is VMWare ESX server status linked to VM?
Hi, I have several ESX servers configured in OpManager each one running several VM's. On the ESX server there is no alarms, all the monitors are clear but the status of the server is trouble. It seems that the status of the ESX server changes depending on the status of the VM's that are running on it, is this correct? If it is, can it be configured somewhere? I don't want the status of my ESX server to change when there are alarms on the VM's. Each of the VM's usually have their own snapshot
Java.exe pegging the CPU
This manifest itself as a 500 error with a Java Heap size error. I followed instructions to change the configuration of the Heap Size and raised it from 128/256 (Start/Max) to 256/768. The Heap Size error went away and now we can just not close a log. It spins its wheels and eventually stops loading and stays on the log with no closure. During this, Java.exe on the server is pegging the processor to 95 to 100%. I have restarted the server as well as the service with no affect. Thanks
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