We are trying to build a report that shows us details on a request (RequestID, contact, open date, close date, etc) and also information from the time spent fields. I've tried working on a customer query report, but in the end it's not showing what I need. Can anyone assist?
Here is the basic layout that I am hoping to achieve: Report by Account (single account created) - Section by Additional Field --Request Information ---Time Entry Details
Each Request Info would be a line with sub lines underneath for each time entry.
An alternate (more compact) would just have a field for a total of the time entry items for a request.
This seems like a pretty basic report (total amount of time spent on each request for a particular customer), but because of the way the report "modules" are broken out I can't seem to get what I'm looking for in anything other than a big grid.