Upgrade SCP from 7607 to 7801
Hi,
I tried to upgrade my test server from build 7607 to 7801.
I started off by doing an clean install of SCP 7607 then restored a backup of my live server.
Then all went okay, then I upgraded to 7609 which also went good.
But when I tried to upgrade to 7703 I got an error after which SCP would not start up anymore (not even with run.bat).
The error I got when I tried to start SCP is:
STATUS | wrapper | 2011/05/13 11:22:21 | Starting the ManageEngine SupportCenter Plus service...
STATUS | wrapper | 2011/05/13 11:22:21 | --> Wrapper Started as Service
STATUS | wrapper | 2011/05/13 11:22:21 | Launching a JVM...
INFO | jvm 1 | 2011/05/13 11:22:23 | TRYING TO STOP DB WITH COMMAND:::stopDB.bat ../mysql 33356 root
INFO | jvm 1 | 2011/05/13 11:22:24 | This copy is licensed to Hoya Vision Care Europe
INFO | jvm 1 | 2011/05/13 11:22:24 |
STATUS | wrapper | 2011/05/13 11:22:26 | ManageEngine SupportCenter Plus started.
INFO | jvm 1 | 2011/05/13 11:23:06 | ServerContainer [CREATED]
INFO | jvm 1 | 2011/05/13 11:23:09 | AdventNetCC [CREATED]
INFO | jvm 1 | 2011/05/13 11:23:15 | AdventNetSupportCenter [FAILED]
INFO | jvm 1 | 2011/05/13 11:23:17 | ServerContainer [STARTED]
INFO | jvm 1 | 2011/05/13 11:23:17 | AdventNetCC [STARTED]
INFO | jvm 1 | 2011/05/13 11:23:17 |
INFO | jvm 1 | 2011/05/13 11:23:17 | Server Started.
INFO | jvm 1 | 2011/05/13 11:23:17 | Please connect your client at
http://localhost:8080
INFO | jvm 1 | 2011/05/13 11:23:17 | AdventNetCC [STOPPED]
INFO | jvm 1 | 2011/05/13 11:23:18 | ServerContainer [STOPPED]
INFO | jvm 1 | 2011/05/13 11:23:18 | AdventNetCC [DESTROYED]
INFO | jvm 1 | 2011/05/13 11:23:19 | ServerContainer [DESTROYED]
ERROR | wrapper | 2011/05/13 11:23:21 | JVM exited unexpectedly.
FATAL | wrapper | 2011/05/13 11:23:22 | There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
FATAL | wrapper | 2011/05/13 11:23:22 | There may be a configuration problem: please check the logs.
STATUS | wrapper | 2011/05/13 11:23:22 | <-- Wrapper Stopped.
The update procedure I was planning on using is as follows.
7607 --> 7609 --> 7703 --> 7801. Is this correct or am I missing a few steps?
Best regards,
Allistair
P.S.
The SCP 7607 installer installs SCP in :\ManageEngine\SupportCenter but the backup manager writes the backup to :\AdventNet\ME\SupportCenter\backup. Is this by design or an oversight in the install script?