Replying to a Conversation
Recently, we have been receiving E-mails but when I try to reply to them, only the sender is included in the To Field and all other people who had been included on the mail are stripped. This is making it harder for us to keep everybody in the loop when updating tickets.
Before the 8.0 update, we were able to hit reply and everybody who had been on the original mail would be included (like Reply All).
Could this please be fixed as it is causing us problems as we have to hunt down the original E-mail to see who was included and then copy this information through!
Kind Regards,
Simon
Before the 8.0 update, we were able to hit reply and everybody who had been on the original mail would be included (like Reply All).
Could this please be fixed as it is causing us problems as we have to hunt down the original E-mail to see who was included and then copy this information through!
Kind Regards,
Simon
Topic Participants
Simon Argent
ServiceDesk Plus
brett.wilson
Srikrishnan