Problems with incident visibility (Is technician a requester?)
I have problem with accessing certain requests by technicians (which also are requesters).
Scenario:
We have department DPT, with 10 employees.
3 of them have technicians accounts, 7 have requester accounts with possibility to access every request from same department (DPT).
Technician accounts have visibility limited to "All in group & assigned to him[Requests only]"
Employee with technician account have to supervise request made by any other DPT employee.
Problem:
How to allow access to all DPT requests to DPT employees with technician accounts?
Scenario:
We have department DPT, with 10 employees.
3 of them have technicians accounts, 7 have requester accounts with possibility to access every request from same department (DPT).
Technician accounts have visibility limited to "All in group & assigned to him[Requests only]"
Employee with technician account have to supervise request made by any other DPT employee.
Problem:
How to allow access to all DPT requests to DPT employees with technician accounts?