netgear WG302 with Opmanager
hello, when i try to import the MIB for my netgear wg302 i get the following from OP Error parsing MIB:WG302.MIB Exception while loading MIB:Could not parse the file C:/AdventNet/ME/OpManager/./mibs/WG302.MIB The error occured at the line no: 621 ,column: 25. 1.The keyword 'ACCESS' or 'MAX-ACCESS'may be missing. or 2. The keyword 'SEQUENCE OF' may be missing. or 3. The syntax with invalid subType construct. did netgear not follow standards when they built this, or is this an opmanager issue? can
HOWTO: Remote Access
Hello Guys, I'm kinda wondering. I am exploring Remote Control. However, i installed an agent a workstation, but nowhere on the detail of the workstation, i'm able to actually take over the machine. So i follow the path: Inventory, Workstations, i open the workstation detail, and i presume some button must be present there to remote control the machine... I cannot see anywhere anny link to take over the machine... I am the SDAdmin of ServiceDesk. Any suggestions on how and where i should see this
Use Non-Domain Admin account?
I have installed ADSelfService Plus 4.5 on a test system for evaluation. I've installed it as a service, and provided a username and password of a user that was a member of the Account Operators builtin domain group. The status for the domain initially said "The user/system has no admin privilege", but later when I looked again it said "Success". However, if I go in as an enrolled user to Reset Password, answer my security questions and what not and enter a new password, I get an error that says
Desktop Central Build 70203 Agent Install
Hello, we currently are using Build 70011 in our Desktop Central production environment. We are now testing Build 70230 in development and have run into some issues installing the agent on some PCs. The agent installs fine from Build 70011 but the error "Unable to get the agent status. Operation timed out", occurs for the same PCs when we attempt to install the agent from the new build (via SOM). The agent is failing on PCs that are located in more remote areas that may not have a very fast
Asset Assignment
I'm checking out ServiceDesk Plus to replace my current ticket system. I'm wondering if it is supposed to automatically assign the asset to the requests? It seems like it would be easy enough to cross reference the AD username with the Last Logged In User Thanks in advance. Kyle
Template SET and USE problem
Hello I found a problem into Template manager and use on new Request. I Have defined a Template with Group, suppreps, subject, description and Resolution in order to insert a completed Request with closed status. But in the template FORM ( Administration/ Request Template) 1) I Can’t Select or Set Account / Contact . It’s possible to set this in a template for Request ?. For example our customer have the same request template for supp reps user. And the contact in initially not defined. (
Service Catalog Item
Is it possible to create a Service Catalog item that does not have the Subject or Description fields in it. I can't see a way to remove them from the workspace but want to be sure. This would be useful for services where the end-user just has to fill out a simple form (such as User Management -> New Hire or Software -> Software Installation Request). Thanks!
Hi there, I have issues with my ServiceDesk localhost..... It cant display its page.
Hi there, I have issues with my ServiceDesk localhost..... It cant display its page. from a link on my Intranet or directly from the host Server. Please help!!
ServiceDesk Manual
Is there ebook manuals for administrative purposes for ServiceDesk Plus? If anyone has it please assist.
Not able to view device details on dashboard
Hi Team, I have added a device (Packet shapper 7500 series) in OpManager. I have also configured the SNMP in the same. But still details like cpu utilization, memory utilization interfaces details are not reflecting. I think it may be the MIBs issue. So can any one tell me from where I can download the MIBs for the same. Does these devices compatible with OpManager? Awaiting for your reply... Regards, Jayesh
Exchange 2010 SDP 8
Good day, We've switched to exchange 2010 as our mail server and from this moment we are experiencing very slow perfomance in the situation where SDP sending email, on all other everything is ok. Can you suggest me where the problem can lie?
hide requester name column from all requests' accounts
Hi all , Excuse me , is there a way to hide requester name column from all requests' accounts that apply from admin screen I know how to hide this column but i have above 500 requester , it's not logical to edit all these 500 !! Any idea to do something from admin side and apply to all ?
Creation of Techncians and non-login technciians
Can we have a list under technicians tab in such a way that it should show us technicians and non-login technicians seperately. Due mixture of both of them it is difficult to view who are technicians and who are non-login technicians. I have came to know that multi-level aprrover is in future release, so that multi-level should be in such a way that higher level approvers should come to know who were the previous approvers with there comments.
MySQL Query reports
Hi, we test demo and want to receive reports: 1. Time of reaction 1th line a) Assigned time - Created time SELECT YEAR(T.Date) "Year", MONTH(T.Date) "Month", MAX(T.Time) "Max", MIN(T.Time) "Min", AVG(T.Time) "Avg" FROM (SELECT FROM_UNIXTIME(wo.CREATEDTIME/1000) "Date", (wos.ASSIGNEDTIME - wo.CREATEDTIME)/1000 "Time" FROM WorkOrder as wo inner join WorkOrderStates wos on wo.workorderid = wos.workorderid T group by 1,2 But the report not correctly. b) Completed time - Resolved time, but Resolved time
Temperature for Cisco devices.
I notice that there are no monitors associated with the cisco devices that I discover. Eg. Cisco Router 1841. I would like to know how I can obtain the MIB/OID to monitor the temperature. Please kindly assist or advice. Thank you very much. Cheers, Andy
List of emails sent
Hi, Is there a way to see a list of emails sent? or bcc all emails to a particular email address? I just wanna monitor what my agents are writing to our customers. Thanks Nobu
Exchange active user account?
My Exchange dashboard view active user account only show N/A but other info is ok.Did i need to enable something to get the value?
Change Workflow in Roadmap
Hello, I am really looking forward to your work on the Change WorkFlow in your Post 8.0 Release roadmap. I am curious about your plans for that though. Will you be providing the ability to customize our workflow and to have multiple workflows? Let's say that we have two different planned workflows: a software development workflow and a IT infrastructure workflow. In the software development workflow we would have stages such as Planning, Change Management Reviewed, Development, system Test, User
Partition Details of the Device(%) not working
I am unable to get the partition details working for any of my servers. Disk space used and free, both in MB and GB is working fine, as well as any other WMI counter. I am currently running OpManager 8 build #8723. The DB was migrated to a new MSSQL server and the OpManager server was migrated to new virtual hardware, following the migraton steps outlined here. Anything that is known that is going wrong? -Chris
Linking of requests
I love the new feature of linking requests, but think it could be slightly better. While in a ticket you can of course link tickets to the ticket thus making it the master ticket. But linking tickets to the 'master' ticket isn't as easy. My idea is this.... perhaps have a menu item to 'link ticket to master' and this will bring up all master tickets that have tickets linked to it so it is a quick step to link tickets. Another idea to build upon this would be perhaps to have the option to either
API to list all requests
Are there any APIs to list all requests? If yes, where can I find the details? Many thanks.
PO Status Changes
Good Afternoon, I had a question about issues with some quirks I was noticing in the Purchase Order section. It seems that if that I change anything inside an approved PO (whether it's just a note saying it's been purchased, or whatever), it changes the status of the PO to "Pending Approval." Is this the case? It would be nice if we could make it so that when only things that are "required fields" get changed, it needs to get re-approved. I think that would encompass most important things (PO
Adding a Requester...
Quick one - I've got Technicians assigned to a custom Role, which allows them to create Requesters, however this function is not available from the "Quick Actions" menu. Can I make that option available, or should it be there already?
Using Gmail for Notification in OpManager
Is there a way to use gmail as the notification server since my company does not have MS Exchange?
WMI failing in UI but not on command line
I'm trying to set up WMI monitoring on my Windows 2003 & 2008 servers. Credentials for WMI test successfully, but when I try to test the monitor I get "The Monitor did not respond to the test request". However, when I run "cscript cpu.vbs <hostname> <credentials>" from the command line of the OpManager server it works perfectly. This is not just one or two servers too, this is all of them I can't get a single WMI monitor to work. All firewalls are disabled and OpManager version is 8723, Any ideas?
Not properly detecting SQL Server on Virtual Device
When OpManager detected my Virtual Guests, some of them are MSSQL servers. OpManager does not however display all the counters associated with SQL Server, opting instead to display the Virtual Device counters. Is there a way to get these counters displayed? Thanks! -Chris
How to show the particular device's icon image in List View?
Hi All How to show the particular device's icon image in List View? Our device type has a like 'Juniper' and Juniper.png image is stored in <OPM Home>\webclient\common\images\dhtmlTree folder. And then, I restarted OPM Server. However, this device's icon image is unknown. Thank you in advance. Ko Young Suk.,
daily statistics ( KPI ) - cron job?
Hello For performance statistic purposes (KPI), I would like to run some SQL statements in one (or more) queries in order to build me a table with history data like backlog per end of the day number of incidents created on one day number of service requests on one day ...History data with number of <request type> per day is easy; I can get this history directly via SD+ reports. What about my backlog statistic? How could I generate a history statistic on the backlog per day? Should I do a daily SQL
Ability to create an internal SR (Collaboration Request)
Hi ManageEngine, We've noticed escalations works pretty well. But there are some cases where the original Support Representative should keep the ownership of the Service Request while having internally a college helping him. Let me describe this situation: .- A customer (contact) open a SR. .- The Support Representative assign it to himself. .- After the initial troubleshooting (1st and 2nd line) he realizes he needs to escalate the call to a backline engineer. But this last one, shouldn't have direct
Technican Notification Mails
Dear all, we have in use ServiceDesk Plus Version 8 Build 8010. We have one major problem. We´re two technicans and get no notifications about new requests or else. In the configuration i see the following that the the technicans are not in "" (see screenshot) Please help. For more informations please contact me. Greetings Boris Bäckler
Re-mapping fields in Active Directory Import to SD+?
Is there a way to change the AD Field Mapping "Office" field to SD+ "Sites" to the "Company" field in AD?
UI Skinable or brandable
Is the UI Skinable or brandable?
AD Domains and Login **URGENT**
I just run the upgrade from 8.0.09 to 8.0.10 and now there is no domain option in the login. I do not know what (if anything) the admin password would be as I inherited this system only recently. No one can log in. We are running Domain Sync but not Domain passthrough. Brett Bridger
Reply or Forward a Ticket by SDP mail command
Hi, How can I Reply or Forward a Ticket using SDP mail command? Thanks
Data Import
Is it possible to import data from a different system into SupportCenter? Like an import utility or something.
New Install - Web Console hangs at waiting... ?
Hi, Just installed on two separate Windows 2008 servers running on VMware ESX 3.5. Install appears to run OK but when I go to the Web Console it just hangs at Waiting and never loads? I do not see a website in IIS (is this normal?) :( What obvious item am I missing? Thanks, Bill
Opman Notification
Is there a way for Opman when sending text emails to Phones or SMS messages i think they call it, to have them all appear in on thread for a single issue, like the trouble and clear all be in one thread vs having separate? It seems to generate way more message strings than necessary. -Jeremy Mayfield
Version of Tomcat bundled in SD+ 8?
All, I need to provide information regarding the web server used by SD+ version 8. We have SD+ installed on a VM running Win Server 2K8r2. I understand SD+ is bundled with Tomcat. How can I check the version? Thanks in advance! Thierry
No data for CPU Utilization (Linux) - CLI
Hi, CPU utilization for Linux server using CLI does not return any value. Looking at HostResource.xml file, the command to get the CPU utilization value under "Linux" poll is top b n 1 | grep 'CPU[0-9]* states:'. I run this command directly in the server also doesnt have any value. Therefore, i guess this command need to change to cater the actual value. -- Regards, Anandharaj System Engineer (Unix / Linux)
Email Alerts Not Working
I am on Opmanager Version 8723 and when servers or equipment miss polls I never receive an email alert even though I have it setup in the notification profile. Thoughts?
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