QoS reporting discrepancy
How is the dscp value for the qos assigned on the qos tap. there seem to be inconsistency between what is configured on the router and what is reported on the netwflow?
Map View Missing Options
Recently we went to visit a company that was already using "OpManager" to see how they used it. We were interested to find that they appeared to have have additional options available to them when viewing a Business View. When they selected the Business View they had two additional menus; "Currently Showing" and "Set THis View as Default". The "Currently Showing" menu allowed them to view the map as a "Map View", "List" or "Traffic Map" (See below) When we look at our Business Views we dont get
http monitor already deleted but still shows up in availability and health icons
Hello all I have installed Appmanager 9 and build number is 9500. I added a http url as service in appmanger9 for testing. But it was showing as down as it was unreachable. Then I deleted the http url as service entirely from Monitors. But On the Home page under Summary Dashboard > Web server/services the 'availability' and 'health' icons are still showing red, on clicking the Root Cause Analysis message it gives 'http Url' is down. and on clicking the message it takes to nowhere coz since the
Process Count
Hi We have a server that runs multiple instances of a process, i want to know when more than 15 instances are running. I've set this up but my problem is that an alarm is generated when the process is not running, in our case it is normal for the process to sometimes not run, i only want to know when more than 15 are running. Is this possible?
How to know the memory type and frequency of client PC?
I want to know the RAM/ memory type (i.e DDR1/ DDR2 etc) and its frequency (533MHz/ 667MHz etc) on the client PC on which Desktop Central client is installed.. Please advise on how to view the RAM type as well as RAM frequency of the memory fitted in client PC such that the details are visible in the central console.
Allow specific USB pen drive only in Desktop Central
I have downloaded Desktop Central to manage USB devices. Is there any way by which I can allow particular USB pen drive only to connect to laptop and any other Pen drive should be disable?
wrong Task link in mail notification
Hello, i'am using a mail notification to warn technicien each time a task is assigned to them. But the link provided in the mail is not good. I mean the text of for the link is good, but the link itself is not correct (i get both IP and the alias of the server). See exemple below : http://10.24.17.99:8081/tasks/CUDTask.jsp?TASKID=17&MODE=Edit I tried to change the alias, but no way. I guess i made a mistake somewhere, but i can't figure out where.. Can you help me? Thanks, Mathieu
Update problem
Hi, Performing update 8810 on a 8722 results in a crash on the installation. After reboot server everything is back to "normal" but still 8722. Trying again results in a identical problem. I get this message in the event viewer mysqld-nt: Incorrect key file for table '.\opmanagerdb\objectstolink.MYI'; try to repair it Anyone suggestions to solve this matter? Thnx
Desktop Central Newsletter - May 2011
Hi All, The product newsletter for May 2011 has been sent out. The newsletter has the details of latest enhancements and bugfixes done in the last one month. You can update your installation with the latest hotfix available in our website. You can also see the latest features that are currently under development from our roadmap. Thanks, Ananth
transfer request to another bisuness unit
Does anyone know if/when we'll be able to move a ticket from one business unit to another?
Task and request relation
hi I'm working with ServiceDesk 8009 and i have a problem with relation of tasks that created on a request. when a technician open his task a click on requestID, this request can not be open to him because he has not permission to view request. please help me. thanks.
configure matching email fields
Hi all, First , thanks for perfect support system . Second , i have a small question please I configure mail server settings and it works fine but may i know if there is a way to perfom this scenario : A - when some one send email with specific title it's open a ticket otherwise title or no title it's not open a ticket . B - if we have a specific template for email , how can email that user send fill that fields of the template , ex : group , technican , ... and other fields . how we can
assets send mail...
hi, I have a question about assets. When i assign an it asset it can be send a mail to some technicians? thanks.
Changing database from Mysql to Sql2005
I have just updated successfully from 7509 to 7514 to 7600 to 7602. All updates ran without a problem and works perfectly on MYSQL. Took a full backup of Mysql database, stopped the SD service, changed the database to SQL2005 database server, then let it create the SQL database called "servicedesk". Started SD so that it creates all the tables in the servicedesk database, then stopped SD. Ran the restoredata script file selected the 7602 full backup and restored it to the new SQL2005 database "servicedesk".
Error with request link
Hi, I have a business rule set up that emails technicians when an incident is requested that has emergency priority. The RequestLink in the rule doesn't work. When you click it from an email I get this: http://icthelpdesk:8080/http:/icthelpdesk:8080/WorkOrder.do?woMode=viewWO&woID=3952 as you can see the first part is replicated which is why its not working. Is there any way I can get rid of this? Thanks Martin
Opmanager 8.8 - Installation
Hi friends, I´m from Brazil and I´m facing a problem with this application. I´m trying to install the Opmanager 8.8 in Cobalt Raq 4i with the S.O Strongbolt 1 (Modified CentOS4) My kernel is: 2.6.20.1i586 (32bits) The problem is: ============================== When I try to start the application by the command below the starting process does not finish and the last sub-process that my hardware can´t do (i guess) is: ---> Checking insde Addon Command: nohup /opt/ManageEngine/OpManager/bin/StartOpManagerServer.sh
MySQL Password
Hi, I have downloaded evaluation version of Event Log Analyzer version 7 for 64 bit machines. Installed it on Windows 2008 R2 Enterprise 64-bit. Now I need to get the password set up on the MySQL Database. coudl you advise how to go about it? Thanks Jatinder
Possibility to check a custimized event.log
I want to include a alert-rule for a custmized event.log (a program writes the error/warings in a separate event.log/LogTyp, not in the commen application.log). How can I includ such an custom LogType? When I create a Alert-Profile with choosing the LogTyp from the dro-down list, I only get the common options (Application, Security, System etc.) and not the specific logtyps from the Host-group. Thanks in advance kind regards Steffen
Reports Forum / Exchange for Custom reports developed by users
I noticed some useful sql code in a number of searches I have done, but would suggest that it would be helpful to have all sql and custom reports collected into a separate forum, with meta tags to list dbase and version compatibility, relations to link variants, versioning, created by etc, perhaps even a elance/mechanical turk like bounty system for developing reports.
Groups not updating
I'm having a bit of a problem; I wanted to deploy Office 2010 to a set of computers defined in a AD Security Group. Problem is, when I apply a configuration and assign it to that group, it just uses the members originally in the group. That is; if I add computers to that group, it won't reflect in DC; and consequently nothing happens. Same goes for custom groups. This can't be by design? If it is, it's a huge flaw. I want to be able to add computers to predefined groups, and they'll get the software
Incomplete link to appmanager in mail
Hi, Sometimes the the alarm mail contains a link back to appmanger, but this link is incomplete. It only contain the machine-name missing the domain part. Example: http://xxx.yyy.zz:9090/<some more> Then the yyy.zz part is missing, so where should this part be fetched from?
New Request - Description Field
Is it possible to force the request fields, such as the description to be text and not html? The problem we are having is the formatting that is imposed on tickets that get created when html is pasted into the description field.
Unknown Severity & no data in Internet reports
when i saw Event Summary of Event Summary Report about severity classified as "Unknown Severity" , What does mean "Unknown Severity"??? and another Internet Reports all result including Top External Hosts, Top External Protocol Groups are classified is NO DATA, why is like that after import firewall log into firewall analyzer thanks!
OpManager with MS SQL 2008
I want to install OpManager with MS SQL 2008. Can you share the step by step procedure to perform new installation of OpManager with MS SQL 2008.
sms customization
Hello, How can I customize sms message for SNMP traps ? At the moment there is extra details: skd-hq-rb1 (Server) – Critical generated at May 16.2011 05:52:03 PM .1.3.6.1.4.1.1000.1.2: <trap info> OID and some words can be skipped. Can you please add customization in Admin ? Also, how can I choose sms length ? At the moment it's 125 chars, but it can be 160 chars. Thanks
Build 8723 - VM Performance Monitors
Is it possible to set thresholds/alerts on "CPU Ready"? Data is being captured and is reported for each virtual machine, however i cant find where to setup an alert. Regards Jared
Delete Report Profile
Hi, I have created few Report profiles on Netflow 9. and now cannot remove them. When I click on the red x the screen refresh but the the profiles are not deleted. any idea? thanks Ramzi
unable to configure OPManager to detect using SNMP the switches
I have this problem with OP Manager. I have already entered the RO and RW credentials to the switches but OP Manager cannot detect this. What appropriate Credentials must I use as well in OP Manager? It asks me for the following: Username Password Command Prompt Login Prompt Password Prompt Port Number: 23 Connection Protocol: Telnet I'm not entering this info when I' Telnet to the switches (only the password). Hope you can assist.
can't find FIND button in forum
where is a search function in the forum? thanks
SMS server is OK but no SMS
SMS server is OK but no SMS SMS notification profile test action is successsful but I dont not get the SMS How can I do
CSV Import mailbox ExchangeGuid Invalid
CSV Import mailbox ExchangeGuid Invalid
Notification Rules
Hello, Is is possible to have a notification rule which notifies the requestor when a ticket is assigned to a technician? Thank-you.
preventive maintenance 31days
I can create a recurrent task. I can set it to monthly and then choose the month/day/hour. So lets say i check "every month" and choose "on" Date: 31 Does the system know February only has 28 days? And does it "create" the task the 28th of February ? It might be a stupid question but i did not found an explanation in the guide. Monthly Task Scheduling Every Month January February March April May June July August September October November December On Date 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
snmp oid as functions
how can i add a new oid as function? ex: oid1*100/oid2 ? if i create a new snmp monitor, it does NOT permit me to edit the oid field to add any expression. thanks
Problem with OPmanager 8 Build 8723 and HPUX 11.31
I have a server with Hpux 11.31 and i monitoring this server, cpu monitor and disk monitor works fine, but memory monitor always shown in 0%, my actual script in HostResource.xml is: <CATEGORY ID="Memory Utilization" command="Total=`cat /var/adm/syslog/syslog.log | awk '/Physical/ {print $7}'`;Free=`/usr/bin/vmstat 1 3 | awk -v cmd=0 '{for (i=0;i<=NF;i++) if ($i == "free") cmd=i;} {print $cmd}'| tail -1`;echo "scale=3; ((($Total-($Free*4))/$Total)*100)" | bc" description="Percentage
Remove MSSQL Monitors
I have added MSSQL Monitors to a server, how can I delete all MSSQL Monitors on that server?
SQL questions on an software report
Hello I would like to create a list displaying all PC's which are not-disposed and which have thunderbird and Lotus installed. The basis query is here; I need some help to filter for the not-disposed workstations (in the where clause) SELECT sys.WORKSTATIONNAME 'Workstation Name',softl.SOFTWARENAME 'Software Name',aau.first_name 'User' FROM SystemInfo sys LEFT JOIN SoftwareInfo soft ON sys.WORKSTATIONID=soft.WORKSTATIONID LEFT JOIN SoftwareList softl ON soft.SOFTWAREID = softl.SOFTWAREID LEFT JOIN
95th percentile average % in packet loss
I foresee that in v7, there is 95th percentile average in packet loss.what that's mean?but this data is no more in v8.
Router configuration changed
I am receiving several of these alarms a day from all of my Cisco switches. Best I can tell, I get these alarms when a computer is restarted or shut down. How do I suppress these alarms or better yet, how do I disregard and not process them when they come in? .1.3.6.1.4.1.9.9.41.1.2.3.1.2.11387: LINK , .1.3.6.1.4.1.9.9.41.1.2.3.1.3.11387: 4 , .1.3.6.1.4.1.9.9.41.1.2.3.1.4.11387: UPDOWN , .1.3.6.1.4.1.9.9.41.1.2.3.1.5.11387: Interface FastEthernet0/9, changed state to up , .1.3.6.1.4.1.9.9.41.1.2.3.1.6.11387:
Description Additional Incident Fields
Whilst you are creating a template and you're adding an additional field, you CAN fill in the description-field of that additional field. But the information that is given in this field, is nowhere to be found. I find this odd and kinda useless. It would be nice to have this information available for the end-user. Whilst one makes a request, and he/she rolls-over the field name, it would be great that the description pops up in a tool-tip? Could this feature be added?
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