Hi all,

 

First , thanks for perfect support system .

 

Second , i have a small question please

 

I configure mail server settings and it works fine but may i know if there is a way to perfom this scenario :

 

A - when some one send email with specific title it's open a ticket otherwise title or no title it's not open a ticket .

B - if we have a specific template for email , how can email that user send fill that fields of the template , ex : group , technican , ... and other fields . how we can fill the template from email ?

I hope the question is understood . i need quick reply please .

 

sorry for english .

thanks again .