Mode not set to Web Form when users make their own requests
I have modified the Default template for generic support requests. For the "Technician" view, I have set the mode to "Phone Call". For the "Requester" view, I have hidden the field. However, when requesters submit requests, the mode is still set to "Phone Call." Is this because I have set it as the default selection for the "Technician" view? I thought it would get changed automatically depending on the method of request. Thanks!