Hi,

We have an outside company that will be working on Requests for us and I plan to have the company technicians assigned to a group.  I want to be able to track the time that Requests are with the other company, i.e. in that group (not just the amount of time they decide to state in the Work Log).   If I have a Technician Group with several Technicians in the group, can I report on the duration of time a particular Request (or for that matter, all Requests) had been assigned to that group? Even if the request has been assigned back and forth several times?  If so, how do I do this please.