Hello.

Here is my spam-filter settings.

But when I send any e-mails with "SDP" subject, they are getting blocked. And in log i get message "[14:59:04:128]|[06-03-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[SEVERE]|[45]|: Mail Filter condition matched. Hence not creating a new request."

If I set condition in filter to "SDP" (not "SDP" or "##") then e-mail are not getting blocked and requests are creating.

Please help to overcome this issue. Thanks.