Question about Hotfix 8011
Hi everyone,
I noticed a change in the way work orders are handled now with assets. In the readme file for the hotfix it says
While it's no big deal, I don't quite understand the reasoning behind it. We get a lot of tickets in daily and having to remember to associate the workstation to the request, when it's already assigned to the user, can be a little redundant. Can anyone shed some light on why this was done, or if there's an option to change it back? Thanks.
Eric
I noticed a change in the way work orders are handled now with assets. In the readme file for the hotfix it says
So now every time a work order comes through, we have to attach the asset back to that requester if we want to have a history of what was done to it."The assets that are associated to a requester will no longer be avilable directly in the Request details page. A link will be available for that near the Requester name in the 'Requester Details' section."
While it's no big deal, I don't quite understand the reasoning behind it. We get a lot of tickets in daily and having to remember to associate the workstation to the request, when it's already assigned to the user, can be a little redundant. Can anyone shed some light on why this was done, or if there's an option to change it back? Thanks.
Eric