Display issues with employee search
I still have display issues with self service plus when doing an employee search (and subsequent result sets). Custom attributes - I have created a custom attribute " extensionAttribute3" and given it a name of Salutation. It updates properly through SelfService and can be seen in AD (through ADManager Plus) However creating a search (through employee search) with the field "Salutation" which is in the pick list does not display anything - as if the field is blank. When Label a field - say company
Photo in AD Selfservice
Hi, I am wondering where the photo is stored in AD when a user uploads one in ADSelfservicePlus? Adding the photo into ADSS does not seem to put in the "thumbnailPhoto" attribute in AD. This would be the sensible place as all the other MS products look for a photo there..??? I did ask this question in a email with the following response: "One technical question, the photo that can be uploaded – is that held in the ADSelfService system or in Active Directory? A: the photo that are uploaded will be
Creating a request in SD+ (Professional) using the email command
Running SD+ (Professional) version 8.0.0 - Select Mail Server Settings/Email Command tab Enable E-Mail Command E-mail Subject contains @SDP@ Command Delimiter @@ Email Subject: SDP Test Contents: @@OPERATION=AddRequest@@ @@CATEGORY=Notebook@@ @@GROUP=Staff@@ This created a request in the Service Desk but did not populate the fields I'd specified in the email - it just used the email contents & put them into the description field of the request.
Eventlog Analyser 7 Service problem
Hello all, I'm experiencing a difficulty with Eventlog Analyser build 7000, I cannot keep it operational at all since the Eventlog Analyser 7.0 Service always terminates immediately upon starting. The only error information I can find is that my Eventlog records that that the service has terminated unexpectedly. I'm attempting to have it working on a Windows Small Business Server 2011 machine, running as a virtual server. Any help / suggestions would be greatly appreciated! Edit: I'm now experiencing
Setting up SNMP trap from nortel bcm 50
hello, I'm trying to do the initial setup for op manager. I have added a snmp trap destinatino on the nortel bcm name: nortel host address: Ip where op manager is hosted port: 162 snmp version: v1/v2c community string: read I've uploaded and added the mibs to op manager but when I send a test alarm from my BCM .. nothing is showing up in op manager? Am I missing something in the configuration. We are just using the trial version to see if this product will work for us.
Fetching rules from FortiGate 500 via SSH
Hello. In FirewallAnalyzer | Settings | Device Rules | Fetch Policy I have the attached error. For Prompt, should I have just the pound sign (#) or the full prompt which is: FG500A2904500246 # Either way, I get the attached error -- is it succeeding or failing?
change the output format email
Hello! Is it possible to change the output format email notification that sends an email to SMS? Namely, change Content-Type to text/plain or remove from the message body Subject: $message Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_3_25047450.1312994887640" X-Antivirus: avast! (VPS 110810-0, 10.08.2011), Outbound message X-Antivirus-Status: Clean X-Spam: Not detected X-Mras: Ok ------=_Part_3_25047450.1312994887640 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding:
Traffic Trends report for single host
Is it possible to get Traffic Trends data (hourly aggregation with or without a graph) for a single host? Or any sort of graph or report that would show me when a paritcular host or group of hosts was using bandwidth? I can get data for each 5 minute aggregate, but I need to see a time range. The traffic trends report is perfect, but even if you create a custom report profile that doesn't apply to the traffic trends report or live report.
Exclude Criteria - ntp clock-period
Hello, We are running Build 5450 and have several Cisco devices (2x AS5350, 2x AS5400) that have the ntp clock-period configuration line. These are in the Cisco AccessServer template. The documentation states that these lines were ignored in Build 5330, however, we continually receive notices on our daily sync checks. We have tried adding exclude criteria for these within the AccessServer template but nothing seems to ignore this line. Any suggestions? Thanks, Ben
Hyper-V monitoring: Preview release
Hi All, We are pleased to announce the availability of OpManager HyperV Monitoring preview release . To cater the growing needs of virtualized environment, we released our enhanced VMware monitoring recently. In addition to it, we have been working on HyperV monitoring module for quite sometime and it has come out in good shape. Please fill this form if you are interested in testing this preview release and sending your valuable feedback and suggestions. You will be getting a mail with the download
Manual scanning from workstation
Is there a way to force a manual scan from a workstation from the acutal computer so it updates the information on the server? I have the agent taskbar icon hidden though so you cannot click on it there. Is there something I can run from command prompt to force a scan? Regards Matt
Hi Configuration Issues
Hi am not getting any domain name in the drop downs - while configuring the service desk
Asset Count - licence count
When an asset status is set as "Disposed", does it still count as an asset for licence purposes ? If not is deleting the asset the only way to reduce the asset count ? Thank you Ian
Asset Scanning
Hi, Can we check from SDP what subnets are being scanned during the asset scanning ? Thanks, Jon
database
whenever i am entering any data in the database i am not getting it in the manage engine console..is there any solution...
Business rules isn't applied
I have created a business rule to place ticket opened by mail from specific e-mail (this is configured as one of our technician e-mail) to be placed in specific group. it doesn't work. although it worked just fine if the e-mail address configured in the sender (in the business rule) is corresponding to a requester.
Agent Installation
We have just purchased Desktop Central and I am trying to install the agent using SoM. I can only install one pc at a time. As soon as i try to import more than one pc at a time i get an agent install failure. "The network path was not found". I need to install on 5000 pcs and obviously cant do them one at a time. Has anyone seen this issue before ?
Furture Release Change WorkFlow Update
Can we get an update on the Change Workflow addition to the Service Desk? It was supposed to be months ago and the roadmap just says Future Release
ManageEngine ServiceDesk Plus Title change
Hi All; I ManageEngine Service Desk Plus user. When we open a Web browser program with the Service Desk in the title "ManageEngine Service Desk Plus writes. Are you an opportunity to change? How do I change if any. I appreciate if you could help.
TRAP SNMP
Hi, I can't see any traps in unsollicited view. - Traps are received on OpManager server (check with tcpdump) - I can See traps with trapViewer on OpManager server (AdventNet MibBrowser) - SNMP Trace service is up on OpManager server - The device sending traps is managed in OpManager - I Got no snmp trap processor What's wrong? is there any log? how to configure the community string in OpManager server and make sure the traps is set to accept from any host? Thanks
Monitor Physical and PageFile memory at the same time?
Any idea how can i monitor the Memory utilization for the Pagefile and Pysichal memory at the same time?
Difficulty setting up Windows service notification profiles
Anyone notice how difficult it is to setup a notification profile for Windows services, or am I just doing it wrong. I have all of my services that I want to monitor, already being monitored, however when I want to setup a notification profile for this server, I have to go through and pick the services I want to monitor, from a list. This wouldnt be so bad except the fact that they are not listed ALPHABETICALLY. What a PAIN! I have been able to work around it by using an alarm escalation profile,
./RepairDB.sh: line 16: myisamchk: command not found
op manger is not running and it is showing to run teh repair.db i run that one it showing the error ./RepairDB.sh: line 16: myisamchk: command not found any one can help on this
Add a note and Show this notes to Requester breaches response SLA
Hi Have an issue where we add notes and show notes to Requester also, but it still breaches the response SLA, is there a way to remedy this? This would not be deemed a response to the request. Regards MW
Does an api or web service call exist to generate reports?
from a review of the forum, it would seem that the api is for creating tickets only, rather than reporting (ie getting information out of the tool), but this answer was dated jan 2010 with an indication this capability was being considered. is there now an api/ws for generating reports or a query service to return datasets from the db? /kdl
ICMP Pings hitting firewall every 3 seconds
We have an issue where our firewalls are picking up ICMP pings every 3 seconds being sent from the SD+ Server and we are unable to locate exactly where these are being sent from. We currently only have SD+ enterprise edition installed on the server. Our applications support team have confirmed that no other service is running on that server. Product: SD+ Enterprise Build Number: 8011 We have disabled scheduled asset scans What we need to know is · What service's within SD+ send
Default Columns For Requests
Is it possible to customise the default requester grid column order and then save it as a master default for all requesters and technicians? If not is there a sql script that can be run to do this in the back end?
Business rules not triggering when Edit Request
Hi, I'm configuring business rules for a new implementation of ServiceDesk Plus and have run into a problem with getting business rules to trigger. I have configured the business rule to be triggered on Create & Edit. The Create business rule works fine (rule A). However, the business rule configured for Create & Edit does not seem to work properly (rule B). If I submit a Request, business rule A is applied correctly and assigns the Request to a particular Group. Now when I open that Request using
Default E-mail Notification
Dear Team SD+ We want to reset our notification e-mail to default. Where we can find those default e-mail notification (reply, forward, etc.)? Regards, Eko
Graphical representation of Servicedesk implementation
Hi there folks, Does anyone have an existing graphical representation of their ServicedeskPlus configuration they'd be prepared to 'lend' me? Rather than start from scratch with my not-so-great skills I though I'd ask if anyone cleverer than me has done this already? I could then tweak to our own proposed config? Any assistance you could offer would be much appreciated and save me much time (and pain!). Thanks in advance! Angela
DNS serivce
hi my firends i wanna add DNS service in application manager9 and it ask me target address and look up address and i dont know what i fill them by.can you help me pleas tanks nikoo
Understanding Poll interval, response time and timeout
Hello all, Im using manage engine 9 script monitoring I've created custom counters in my machines using a js script im aggregating the result retrive from each counter on each machine. Since my script can take few seconds to several minutes I need to understand the difference between the following parameters Response time - what does it measure ? sure not the time it takes to run my script. Poll interval - it seems to me that it uses a sliding window i.e. if we define poll interval of 2
DNS service
hi when i want adding a DNS service,it want to fill out target and look up address filde,so what do i use to fill them? pleas help me tanks nikoo
SLA feature requests
Hi, we're using the SLA reports and the following features would be useful: - Report on any monitor group in the same way as the Server SLA (so availability of each monitor within the group is shown - e.g. for all network devices as a section of our SLA covers this) - Fix the column sorting feature - sorting by monitor name doesn't work consistently - Allow columns to be hidden and resized (actually this would be good for all reports) - Allow reporting against business hours only - Our dev servers
Starting AdventNet WebNMS "Primary" Server Modules, please wait Process : DBServer [ FAILED ]
can any one guide for this error ASAP an dmy os is ubuntu
Community/Plugins
Hi, I am a developer myself and I like a lot of the functionality from SupportCenter. But I also occasionally find missing features. In the beginning I request a lot of those functionality, but I found it takes a long time for these are being integrated (some still are not availble for over like 3 years). Now I can understand that certain functionality cannot be made or does not have a high priority since only a limited amount of programming capability is available. But since I am a programmer myself
Attach notification request(s) to individual incident form
Hi, Can you please advise if it is possible to attach notification requests to individual incident forms as opposed to globally? We have a number of different forms that use the global responses, but it is necessary for us to be able to apply some different response(s) to just one or two of the incident forms. Thanks in advance for any response.
Query Report Error - LONGTODATE
Hello, I get an error when running the following query: select SUBSTRING(LONGTODATE(WorkOrder.COMPLETEDTIME), 1, 7) as YearMonth, ROUND((((WorkOrder.COMPLETEDTIME-WorkOrder.CREATEDTIME)/1000)/3600)/24) as DaysToClose from WorkOrderStates, WorkOrder, SubCategoryDefinition where WorkOrder.WORKORDERID = WorkOrderStates.WORKORDERID and CategoryDefinition.CATEGORYNAME='Quality' and WorkOrderStates.CATEGORYID=CategoryDefinition.CATEGORYID Group by YearMonth The error message is this: java.sql.SQLException:
OpManager not scanning after backup loaded
We are running version 8723 and are having a problem. After we reloaded a previous backup (using only the config backup) OpManager will no longer scan all of the network devices for status. The only one it looks like it usually scans after loading is the closes router (which all other devices depend upon). But that router is up and snmp data is being pulled. Is there any way to refresh or force OpManager to start scanning.
error
C:\>SDP-HOME/bin>run.bat 'SDP-HOME' is not recognized as an internal or external command, operable program or batch file.
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