Business rules isn't applied
I have created a business rule to place ticket opened by mail from specific e-mail (this is configured as one of our technician e-mail) to be placed in specific group.
it doesn't work. although it worked just fine if the e-mail address configured in the sender (in the business rule) is corresponding to a requester.
it doesn't work. although it worked just fine if the e-mail address configured in the sender (in the business rule) is corresponding to a requester.