Assigned Number of Case to a User mistakenly
Hello, It happens sometimes that while assign cases, i mistakenly assign all the cases to a single username. Is there any way to undo that. or i have to check the history of every case and reassign to the right person. Please help Thanks.
Auto refresh option within Requests
Would be nice if their was an auto refresh option within the Request tab. Is this planned for a future release?
Giving another requester access to a ticket?
Is there a way to give other requesters access to a ticket. We have many situations where we want a few people to be able to monitor the status of a ticket (and they're not technicians), but I can't find a way to give them full access to the ticket. Thanks!
Troubleshoot Report can only show 1 week at a time
I understand that I can see 1 minute granularity for the last month with the troubleshoot report. The problem I am having is that I cannot select a time period in the troubleshoot that is greater than a week withough getting a blank. If I try to display for 2 weeks , I get an error, 1 month an error and these are all within the last month. I can display a day, a couple days , a week just fine. What is the problem?
Account Manager linked to Domain / Active Directory / LDAP and Hierarchy
Hi, Is there a way to link/integrate the Account Manager login to a Domain / Active Directory / LDAP similar to Support Reps? Also, is there a way to create a hierarchy for the Account Managers such as Area Managers, Territory Managers, Regional Managers, etc. so that they can also view the Requests of the Accounts under them? Thank you and best regards.
Product Manager Field in SCP
Is it possible to provide a Product Manager Field in SCP with option to select from several entries? For example, Product A is handled by PM1 and PM2 defined in Products Tab. For Requests, SupportRep has option to select Product Manager for Product A from PM1 or PM2.
Issues with Service Desk plus technicians
Hi Today we experienced an issue where independently, 2 technicians logged into SD+ and were not recognised. They were able to login, but their names were not shown and they could see no requests and were told they didn't have access to the tabs (Admin, Change etc). When they changed their AD passwords, all worked fine. However, their passwords were not due to be changed. Any ideas? James Gander Gander Service Management IT Operations and Service Management Consultancy
Circuit ID
Is it possible to search by circuit id?
Business view: multiple links from one node
Hi, I've recently updated our OpManager installation to 9101. Now I have strange problem with existing (and new) business views. It seems that I cannot create links ie. from node a to node b and c, so that monitoring happens on node a interface (ie. eth0). Before upgrading this was possible and I have old business views that have multiple links from one node to many, and the monitoring happens on the one -side. Is this a bug or feature? If this is a feature, it makes the whole business view feature
OPManager 9 Alarm message problem
Hi I was Installed OPManager 9....now i have problem in Alarm Message..OPManager 9 Alarm Message not consistent with source..for example source server does not have SQL service but i have Alarm Message service SQL down for this source.now i have service down for some source like this, (Alarm Message does not match with source)
Syslog viewer - Almost impossible to see syslogs as they come in...............
Hi guys. I'm trying to add a bunch of syslog rules in OpManager 9 to generate alerts as they come in from syslogs. Whilst the feature appears to work quite well once I define my rule etc. I'm finiding it almost impossible to actually capture a sample syslog message as it hits OpManager as they scroll past so quickly and there's no facility provided to view all logs received over a given time for instance. Also, I don't seem to be able to copy and paste the syslogs from the syslog viewer. Can you
Get ambient temperature
Hi, We have a few HP Proliant servers and we can get with the cpqhlth.mib the temperature for a bunch of places in the server, but they are all bundled under 1 OID. Is there a way we can break these apart and get only the ambient temp etc? Thanks,
Opmanager not able to start
My Opmanager is failing to start after getting a database connection loss error message. I restarted the server and started the service. Then it says my database is corrupted. So I did a database repair. When I stopped the Opmanager service to repair the database. I keep getting this error message "myisamchk: warning: 1 client is using or hasn't closed the table properly myisamchk: MyISAM file mysql\data\OpManagerDB\topouserprops.MYI" How can I resolved this issue ?
Empty data for AS report under sflow
Hi there, I am currently evaluating the Netflow Analyzer. I have successfully exported my sflow and netstream and are able to see all the AS under each router at the AS View. I am also able to zoom into each AS and observe the graph. However, when click on the Last 1 Hour Report option, no data appears for any AS that I select under the sflow router. It works fine for the netstream router. I didn't observe at error logs at server/default as well. Anyone knows what went wrong? Thank you!
Network Printers with Web Services
Hello, We have a number of networked printers that have their own web services (HTTP, FTP) that we would like to monitor along with the rest of the default printer monitors. It seems, by default, the Printers category does not have the option to monitor services like these. Is there a way to add this to the Printers category, or would I be forced to create a new group specifically for this purpose? How would I go about doing this? Thanks
Workflow - DNS Tests
Hello, I am building workflows that test critical network connectivity. One of the tests I want to perform is to check multiple DNS servers by making a basic query to each one. The DNS lookup function doesn't appear support this kind of advanced testing.While some advanced DNS lookup options would be a nice feature, I'd prefer to just be able to execute a windows command and have the results added to the workflow results. In this case, I'd want to do "nslookup <cr> server 1.2.3.4 <cr> something.important.com
Set Dependency in bulk
Hello, Almost all of my devices have one dependency due to the setup of my environment. I would like to be able to associate most of my switches, routers, and servers with this one dependency in bulk. Is there any way to do that? If not, that is definitely a feature that should be added.
Importing users from AD automatically emails every single user with "account details".
I don't know why this happened, but on a new install with default configuration, after I configured AD and clicked Import, Password Manager immediately sent an email to every person in Active Directory with subject "Your Password Manager Pro account details". I would really appreciate a warning message before your program emails every user in my domain. There is no reason to send out an email while importing users. It should be done after all configuration is tested and ready.
Global credentials, and email notifications when access denied
It took me a while to figure out what service was causing hundreds of bad password attempts until I found EventLog Analyzer had some invalid credentials. First of all, please add a feature to manage global credentials, for example the Windows domain administrator or the Cisco enable password. Currently I do not see any way to change the username/password on dozens of servers except for manually editing each one at a time. Also, the "Alert Me" function should include access denied notifications. I
Unable to use request links in Firefox browser with attachments (.jpg)
Hi - We have an issue with Support Center Plus when a customer sends an email with a .jpg attachment, a ticket is created however when we click on Reply, Forward or Edit, the links do not work. Can you help us with this please?
Import Hosts
We're going into our second phase of testing ELA (which looks really good so far), but now I have to add another 50 hosts to be monitored. Is there any way to import them from a list? When we go live we're looking at something like 250 servers in the first production phase, and if we go with all servers that's over 600 machines to be entered. There's got to be a way to automate this.
error uninstalling Eventlog Analyzer
when trying to uninstall the eventlog analyzer (I have to change the management server...) there is this Eventlog\bin\wrapper.exe left that cannot be deleted because it seems to be in use, although I cannot find a handle locking the program. How to get rid of it...? Thanks. Ralf
SDPlus on SQL 2008 Express
Hi all, I would know if SDPlus can run on MSSQL 2008 Express, and if there are limitations using this version. Thanks in advance, Sutot
view and set alarms on sms queue
Hi! i would like to see the option to be able to view the sms queue in the web gui and also be able to set e-mail alarms if a message is not sent and older than x hours or days Regards Patrik Westberg
VMWare Hosts show No Data Available
Hello, all our VmWare Hosts show in the Host Health- and in the History Reports section: No Data Available. We use OpManager Version 9001. Can you please help. Thanks in advance and Best regards Marco
decrease number of monitors used a specific threshold profile
hi I use app manager 10 and create a threshold for linux servers and associate it for 166 attribute of disk of 35 monitors,but the number of associated monitors decrease and I dont understand why this happening.need your help
Service Catalog Approve
HI: I am trying Trail Version , I Make Some User as Department Head and Enable Service Catalog Approval Option ... and other User from the Same Department can make Service Request , and i create some role for the dept. Head users and Assign . Setup : When the user make service request and it will go to dept head and he will approve the Request Problem : but the Dept head user cannot see the Service request of their dept users, How can i fix this Issue..?
SNMP not working on Netstream device
Hi there, I have trouble reaching the SNMP of my Netstream device. I have run the script in the /troubleshooting and got the same result. However, when I run the native snmpwalk, I didn't get this problem. Does your SNMP util implementation has some compat issue with Huawei device?
Announcements and bulleted list on Home view
Hi Two problems in Announcements editor: 1. Bulleted List seems not working in Internet Explorer 9 2. If I use Bulleted List or rows in Announcements, it not looking useful on "Home" view, SD put togheter all rows. I can not get Bulleted List on "Home" view. Is this something that going to bee fixed?
Make LDAP default at login screen
Hi, Quite new to SD+ and had a question We completely rely on LDAP authentication and would like the have LDAP as the default on the login screen. It'd be even better if I could get rid of the drop down menu next to 'log on to' I perused the docs and forums but didn't see anything that could help. Anyone experience with this? Gregory
Assets no longer in domain remain in store after domain scan.
Apologies in advance if this is a simple fix, I'm still very new to ManageEngine Service Desk administration. After going through the admin guide I am unclear on how to exclude some OU from domain scan. Our environment is set up to discover assets and scan changes using domain scan. This works well for the majority of our assets. However, after some time and changes to the domain a number of workstations are no longer in the domain. The assets remain in the store list after a new scan of the domain
2 computers in our network are being overwritten while adding assets
I got a strange problem. 3 computers in our network, while trying to add in assets in SDP 8.0, are being overwritten with each other. Common thing I noticed with these compuers is that all of them have vmware server or workstations installed in them.
To Notify or Not Notify depending on time of day and device or site ???
Hi All, I have been evaluating the ServiceDesk Plus MSP product for a couple of months now and have reached a major stumbling block, I need to control notifications based on what time of the day it is. Example: (assuming its 2am in the morning), I need to have the ability to create a request / incident, then notify via email and SMS when a device is under a 24 x 7 x 365 maintenance agreement with us or not to notify, just create the request / incident if the device is a 8 x 5 next business day. However
Newbie Question
Hi, I'd like to monitor my ASA 5505 from an ordinary XP machine. Is this possible? Are there ports I need to open up on the ASA so when I scan for the device by IP, it will find it? Currently I'm not able to find it. Thanks! Newbie Tim
How to set the number of hosts displayed and sorting type for "default view"?
I would like to have EventLog Analyzer open all the time on a large screen. I want to set the default view on the Home page to show 50 hosts, sorted by number of Errors in descending order. I also would like it to automatically refresh the screen every 10 minutes, and leave my session logged in. I can already do this in OpManager, but I don't see these options in Eventlog. Also, as a feature request, when I set it to show 50 hosts, it creates a frame that I have to scroll. I would like to be able
View Devices Attached to a Switch Port
I'm trying to decide between OpManager and AdRem's NetCrunch for a network management software, and the one feature I'm really sold on for NetCrunch is the ability to list the interfaces in a Cisco switch and then the corresponding MAC address, IP address, and hostname (if resolvable) that is visible from that switch (lists one if only one device is attached, lists multiple if another switch is beyond that port, etc.). If there is a way to do this with OpManager, I'd be very happy with it since
Can't find request
I can see Requests by Technician in my dashboard and I see there that's one of the Technician has one overdue request, but when I click on it, I can't see anything: How could I find that request?
Escalation suggestion(s)
In the build we are currently using (8020) only technicians and the ticket owner (presumably the requester) are listed as people to whom a ticket can be escalated. Since there might be occasions when one wants/needs to escalate tickets to (e.g.) managers who do not have technician access, I suggest that you modify the SLA section to allow: An option to allow selection of "Technicians" OR "Users" Selecting "Technicians" displays a list of the technicians registered in SDP Selecting "Users" displays
Getting agents to report to Servicedesk Plus
I followed the instructions to install the agent on my PC via GPO and am trying to get it to show up under Assets > Workstations > Agent Installed Workstations. I verified that the agent installed on my PC by looking under add/remove programs in control panel, and the Asset Explorer agent is listed there, but I don't see it in the web UI. I looked for some documentation on how to force it to run a scan and report to servicedesk but could not find anything. We presently have two PCs that the agents
Error While Starting ServiceDesk
Hi All I Install ServiceDesk On My System With This Info: OS=widows 7 DB=MSSQL 2008 in Process Time I Dont Get Any Error but When setup Finished Get This Error: Error While Starting ServiceDesk and When I Click On Icon On ManageEngine ServiceDesk Icon Get This Error: The Item 'SDPLaunch.exe' that this ShortCut refere to Has Been Changed Or Moved
Next Page