Does anyone have any tips on how to handle the API XML responses
Does anyone have any tips on how to handle the API XML responses (see below)? <operation> <operationstatus>Success</operationstatus> <workorderid>3</workorderid> <message>Request created successfully with WorkOrderID : 3</message> </operation> I don't want my end users seeing the raw xml which will be hard to read especially the "get request". It says in the api help that it posts to a file but i think it just posts back to the page? "Status of the servlet operation will be xml file containing
Missing Response Time Data APM10.5
Hello, we recently upgraded from APM 8.x to 10.5 and have some problems with a couple of monitors. We have about 12 old Windows Client monitors and also made like 10 new. All of them have the problem that no response time is displayed (like it did before, even the window for displaying is active, but no data in it). We check the Windows monitors with SNMP - funny thing is, if we create an extra SNMP/Network Device monitor for these machines, the response time works. We tried to delete the monitors,
Backup configuration of opmanager 5.5 and restore to op 5.6
Hi, I have to upgrade Opmanager 5.5 to 5.6. And I have to made a backup first (map, alarms, application monitor, etc..). I have to backup configuration of Opmanager. What is the best procedure for made backup configuration in Opmanager 5.5 and restore to Opmanager 5.6? Thank,
No QoS metrics are shown on the interface !
Hello, I can see the calls and the data/voice traffic but there are no MOS, jitter, etc... being calculated. Do you have any idea where the issue could come from ? Thanks in advance Pierre
ManageEngine Service won't start. Error 1067
Hi ManageEngine-Team Somehow we managed to destroy the Windows service of ADManager. We tried to change some IIS-Port settings and had to restart the service for a few times. I guess in english the error would be something like: "Error 1067: The Process was terminated due to an unhandled exception" I attached the last changed logs to this post. thank you!
doubt about restore database
Hello Dear When I was RestoreDB (MSSQL) using dos (CMD), the processing (dot) is many.. how can I identify if all right? th backup size is - 270.801MB and doing 1;30hour and nothing....
Autostart/login CCTV view
Hi How do I set autostart and auto login for one CCTV view
many alerts for same server when CPU threshold is breached.
In our Citrix farm we often get CPU spikes. I have configured the thresholds so that if CPU is above 95% for 3 checks (15 minutes intervals) then an alert is sent. The issue is that we will get 8 to 12 alerts at once for the same server advising that the threshold is breached and when the error clears, we will receive the same amount of messages advising that the issue has been cleared. In the alerts, it will show the top processes using CPU and this is different each time which indicates that it
A New Comprehensive Purchase Order Approval System for ServiceDesk Plus On-Demand
ServiceDesk Plus On-Demand is rolling out enhancements to the Purchase Order Module next week. These include a ‘multistage, multiple’ approval mechanism for Purchase Orders(PO) as well as the ability to add Invoice Details and Payment Details to a PO. Here’s what you can expect to see changed in the Purchase Order section of ServiceDesk Plus On-Demand in the coming week: http://ondemand.manageengine.com/service-desk/po-pre-release-announcement.html Migration of your existing PO data would be seamless
High CPU with Java.exe on a Virtual Windows 2008 R2 server
Hi I have an issue where the Java.exe use more than 95% of the cpu's on my probe server. The server is only used as my monitoring probe. Is there a way to fix this? I am on Opmanager Build 9011 Regards Lennie
Can i used NetFlow Analyzer v9 on non CISCO device?
Hello Sir, I want to used NetFlow analyzer on home PC. I have broadband connection to access internet. The service provider is Bharti Airtel , my router is BEETEL 110BX1 series , it is a ADLS2+ROUTER. I want to know how to configure Net flow analyzer on this device. For Ur convenient , i have already started SNMP SERVICE on my windows XP machine. plz help me, i have tried a lot, but unable to configure NetFlow. Plz tell how i will be able to do this, without CISCO router or devices.
Add a technician with a login
I have a problem when trying to add a technician with a login in the free version it says that it exceeds the count of technincians with login allowed by the license, but i do not have any other technician registered. Previously i registered a technician with login, but i deleted it, is there anyway that this is affecting teh count of technicians with a login? how can i register a new technician with a login name?
Password Problem
Hi , I was evaluating a new softwares during which there was a clash in the port address assigned to the firewall analyzer,while invoking the firewall analyzer I was prompted to change the port no ,once a new port address was given , I am not able to login to the firewall analyzer with the default password. What could be the problem , Is there a way to reset the password. Regards Gopichand P S
Tickets are not displayed sequientially.
We don´t see ticket id displayed sequentialy, there are jumps among ticke numbers. Could you help us, please?
Configure machines network settings
Is it possible to change a single or group of machines network settings using Desktop Central? We want to change the DNS settings for all machines that currently have a static DNS set? Thanks Matt
WMI Issue with Exchange 2010 Servers
Hello, I'm having a problem with WMI it seems on the Exchange 2010 servers within my domain. I have many file severs set up with WMI monitoring for CPU, disk partitions etc - all working fine. These use a global 'wmiadmin' account which is part of domain admins, & server operators in AD. The credentials test passes (via the passwords part of the servers page in OPMan) yet on the Exchange boxes if I test the WMI say for CPU monitor it fails - The Monitor did not respond to the test request.
Duplicate tickets created when email used.
Has there been a fix for this issue? When a request is created and the user/tech response via email, a duplicate ticket is created. The subject is not changed. We have to merge the tickets. I searched the forums and have seen others with this issue, but I real clear solution. Thanks Jacob
Issues While Using The Servlet API (Date & Technician)
I have tried using all the date formats but I am unable to save the DueBy date and the Created Date Any clue where I confirm those fields names? And what exactly is the date format? My configuration has no sites so all the sites are deleted and not required. Using the API the technician group is saved successfully while the technician is not being saved I have tried both the username and the email but with no luck The documentation is providing the request fields with no date fields' names.
Feature request voting
As much as I dislike this forum's design and quirky behavior I believe it is the best place to post feature requests. This idea doesn't apply to any one Forum, but all of them. Ideas can be submitted, but it doesn't appear like they can have any weight by voting by users other than a user replying to a post stating "me too" or something of that nature.
Password Expiry Notification via mail daily till expiration
What does the Delivery Status of "Already Mail Sent" mean in the reporting? Also, Feature Request: In some instances sending the message only once would be desirable, but in many cases people need multiple reminders. It would be a nice feature if the number of messages allowed to send from the initial first message would be useful. For example the expiration notification is set for 7 days. 7 days before expiration the first message is sent. The admin desires 4 messages be sent. By default the
How does one add custom Tabs to AD Database?
We want to implement security questions and answers as a pilot/interim security measure. We want to ADD custom Tab with security questions and answers to Active Directory. How would this be accomplished. We would want to be able to log on to our exchanges server, open active directory, find a user, and see a TAB that says Security Questions. On that tab would be the security questions they chose (from a list we provided) and their answer. Anyone know how this would be accomplished?
Service Desk Plus MPS Bulk Password Change
Dear All We have 500 requestors and not all are using the self service login. I would like to reset these users passwords in bulk which would generate the welcome/password change email so they have it/reminded of it. The only way i can see to do this is by going into each user and reseting the password which is too time consuming and not viable. Is there an external utility we can reset all password and generate the username/password email to all? Thanks Dan
Bulk Password Change Service Desk Plus MSP
Dear All We have 500 requestors and not all are using the self service login. I would like to reset these users passwords in bulk which would generate the welcome/password change email so they have it/reminded of it. The only way i can see to do this is by going into each user and reseting the password which is too time consuming and not viable. Is there an external utility we can reset all password and generate the username/password email to all? Thanks Dan
Service Desk MSP Bulk Password Change
Dear All We have 500 requestors and not all are using the self service login. I would like to reset these users passwords in bulk which would generate the welcome/password change email so they have it/reminded of it. The only way i can see to do this is by going into each user and reseting the password which is too time consuming and not viable. Is there an external utility we can reset all password and generate the username/password email to all? Thanks Dan
CPU Alarms and Multi-CPU Servers
With multi-CPU servers, if CPU utilization goes above our set threshold, we get multiple alarms - one per CPU/core (using the WMI CPU monitor). Is it possible to configure the CPU threshold or alerts to use the total CPU utilization on the server, not one per CPU or core? Thanks, Dan
Sub Account Limit
Is there any limit in adding sub-accounts under a singe account? Or is it restricted to our license type?
make a report on opmanager and send this e mail to multiple users on the same time
hi i want to make a report on opmanager and send this e mail to multiple users on the same time thanks and best regards
Central OPM & Probe OPM
Hi Support Team, Here are my questions: 1、 When we migrated from standalone OPM to probe OPM and registered with Central OPM successfully, I found that the Central OPM couldn’t get the business view from the probe OPM. According to the link https://opmanageree.wiki.zoho.com/Standalone-to-Probe-Migration.html , I think I didn’t miss any steps. "100% data integrity, even when there is a connection loss between the central & probe servers using local database support" 2、 If we set some setting about
cost handling
Is there any possibility to hide the "Costs" tab from technicians and only show it to administrators? Thanks
Scan Issues with Solaris/Linux/HPUX servers
I've been having problems getting a successful scan on all our Unix Servers. Most of our Solaris servers are scanned successfully...some Linux and none of our Hpux servers are scanning successfully. I've looked at various posts regarding rpc, dcom firewall, etc. If the scans are working for some of our unix servers (and windows too), then it can not be an issue with the Windows 2003 server that ServiceDeskPlus runs on...has to be the target server. Can you tell me what processes, ports, configuration
ManageEngine ServiceDesk Plus app for iPad & iPhone
Hi, I just downloaded the two ME ServiceDesk Plus apps. ME SDP and ServiceDesk+ I assume that ME SDP is dedicated for technichian and ServiceDesk+(the one with the clound in the background) is for end-users. I was able to set up ME SDP by generating the key for each technicians who are using it. However, I wasn't able to set up the ServiceDesk+. I got the "Request Failed. Status: 404" error. I checked the Server, Port, and Protocol and they all are exactly the same as the other app. Any thoughts/ideas?
Assests Scanning Problem
Hi When i scanned windows workstation for inventory (Assets) in SD Plus 8.0 , and my windows firewall is on , SD Plus unable to scan the workstation. But when i off the windows firewall it is easy for him to scan complete inventory and records. What ports or exception should i define in windows firewall so that it would work for me. I cannot off windows firewall permanently because its not possible. well i have tried alot to resolve. i define 5001,5002,5000,135,145 ports but still the problem is
SLA Support Hours per month
Hello All, Our SLA's run for a period of 1 year but the hours allocated to customer renew monthly. So e.g. the customer signs the SLA on 01/3/2011 and the contract will be renewed again on 29/02/2012, each month the customer is allocated 10 hours, unused hours, up 60% of the contract, are carried over for a maximum of 3 months. I need to know Is there away to see how many hours the SLA customer has used in a month and how much the customer has left for the month. ATM I have set up
New release
When the 8.1 release is officially scheduled?
New Installation of ServiceDesk ver 8022
Hello, I have just installed SD Version 8022. I can log in through the web interface and I have added my users, clients and a couple of technicians. I have tried emailing into it and it doesn’t seem to be fetching the email into its self. any advice would be fab. Thanks
IP address field for IT assets?
I created a new product type of IT assets called Copiers--we want to track the name, model, IP address, etc. The only problem there is not a field for IP address. There's an IP address field for workstations and servers--just not for this new category. Is it possible to add this field? I don't even see an IP address field for the routers and switches categories either. Thanks!
New case When people reply
Hi, We have a strange problem, When we close a ticket and people reply on it it sometimes create a new ticket instead of re-opening the closed one. Then you get this ID : 20851 - RE: [Ticket: 19405]: So it does not happen with every ticket but it is a random problem. Is there a way to check what is going wrong en solve this ? We use SupportCenter Plus Version 7.8.0 Build 7801 Thanks in advance. Peter
OpManager vs. Orion competitive review.
Dear all, In those days I'm reviewing both products mentioned in the subject to be implemented in my company,and looking for a comparison information for myself and my management. Thanks in advance for any relevant information on the subject, Brgds, Alex U. P.S.I came across a similar topic in the forum,but it was locked...
SMS Alert on Opmanager Free version
I have a question : Do Free version have SMS alert feature ? Thanks and Best Regards
Free Sharepoint monitor integration with OpManager v9
Hi Can you please advise how I can integrate the free Sharepoint Health Monitor in with OpManager? Or how do I get the same information in OpManager? I'm sure it's there, but I can't find it and a search of the userguide provided no help either. Cheers James Gander Gander Service Management IT Operations and Service Management Consultancy
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