Hi

 

Today we experienced an issue where independently, 2 technicians logged into SD+ and were not recognised. They were able to login, but their names were not shown and they could see no requests and were told they didn't have access to the tabs (Admin, Change etc).

 

When they changed their AD passwords, all worked fine. However, their passwords were not due to be changed.

 

Any ideas?

James Gander
Gander Service Management
IT Operations and Service Management Consultancy