NTFS Reporting In ADManager Plus Trial
Hi, Im trying out the trial version of ADManager Plus Trial to see if its something we might be interested in but I am having a problem with the NTFS Reporting. Im am trying this on a win 7 64bit machine. our environment is running exchange 2007. I login under the default admin\admin since it will not let me login with my domain creds. i get the error "your acct is not configured as a helpdesk technician". I assume i cant use my creds since this is a trial version ? Under the domain settings in
Deleting Groups under the Default Settings
Hi team, We have renamed some of our Support Groups and would like to delete some of the support groups that are no longer in use that's under the Default Settings. I've checked all requests and no tickets are posted to the old groups. Actually, these old groups have been renamed already, and requests formerly posted to these group's names have been automatically moved to the new support group names. But in the Default Settings, the old group names still exists. Can you advise
Client Messages
Hy everyone... i'm about to evaluate your piece of software ^^. Is there a way, to customize the Softwaredeployment Messages on the Clients, so they can see wich Software will be updated or installed? Even would it be nice, when they clients would see wich Admin pushs this Package. Another Problem i got, when i deploy a piece of software while Logon (with option "Show progress" enabled)the loged in User dont see the installationprogress. (Maybe because of the "run as" system installation!?) Can we
Desktop Central Agent Version
We are running DC V8, but the agent version is 7.1.23. Should we be deploying a later version of the agent?
Interface Additional Info Reports
Hi Support Team, The customer wants to generate a report that includes device additional info and interface additional info in one report, or can just generate the interface additional info. They have added some filed about description on interface additioaln info. Can the OPM do that? Best Regards, Tira
Shortcut icon sending false alarms
Hello I'm having a little problem with opmanager shortcuts, sometimes one shortcut starts alarming a device problem, but when the problem is solved and the device is up, the shortcut still "not green", even with all the devices inside cleared. thanks
2 features - how to track?
Hello, I found two useful feature requests, but I do not know how to track them... Here they are: https://forums.manageengine.com/topic/how-to-make-the-requester-can-t-see-the-conversations SDF-41170 https://forums.manageengine.com/topic/no-group-assigned-when-pick-up-or-assign-to-are-used-in-request-module SDF-23379 Googling by Feature request ID bringing me back to the posts, and I do not view this number in Feature Factory -> Feature List. Please help me - how I can view the progress status of
Approval for the Request
Hi Team When a request is approved/rejected by manager / TL someone, it send a email as Action taken on approval sent to <approval email id> to support ticket system and not merge automaticaly to that corresponding request. it create as a new ticket. normally it should merge right?. Please help on this how to configure it. previously those mails are correctly merged with request, last 2 weeks only it is happening. Thanks Mani Sundaram
SEARCH
Good day All, My topic is about the search. 1. I wanted to to search about the search issues in this forum but don't know how. 2. Main issue. Search in requests will target only the subject and description ? (Need a confirmation) If yes, then you need to think of having this search also on the fields in the service catalog templates, Manual searching for specifice details in the templates will be very difficult, and in most of the cases using normal request with all required in description
Alert - Run Program - Multi Space Argument
Hello, I'm trying to pass this argument to my script: Error On Production However, the script only picks up "Error". Do I need to enclose Error On Production with quotes, or is this not possible? Or is it a problem with my script? Kind Regards, Steve
Going from Asset Explorer to Service Desk Plus
Hi there, what is the upgrade path going from AssetExplorer to the full suite of Service Desk Professional or Enterprise? I have over 1500 assets with TCO and purchase history (w/purchase orders) that would need to be migrated. So the question remains is there an upgrade path available for me to migrate to service desk professional. One of the critical components for us is mobile freedom. Since service desk has an iphone app it helps significantly however the secondary question is whether I can
Can we customize button New Incident and call It New Request instead?
1. Can we customize button New Incident and call It New Request instead? 2. Can we Change the label of "Change Template" to "Change Form"? 3. Can we make the requester to choose template first and then based on the template the form is shown from the selected template. 4. Can we apply role to the requester like technician?
Only local administrator email is working
If i log in as the local admin (administrator/administrator) to helpdesk, after creating a new incident request, notification emails are sent fine. if i log in as a domain user (imported from Active Directory), after creating a new incident request, no emails are sent.
Merge buttons on top for quicker actions
At least have the option to merge the buttons "Merge" and "Pickup" so they can both be done with one click. Or have the option of custom buttons that perform different tasks at the same time.
Task has been assgined to you
one of our technicians got Task ID:xhas been assigned to you notification mail. although he isn't member in the group where the task *REALLY* assigned. i check the task it's assigned to the correct group. how can I investigate such issue. to know why did he got such mail
Report Query last 25 Reps actions
Hi, I'm runing SupportCenter Plus 7905 on MSSQL and would like to run Query Report which will feedback the following info: 1) Support Rep name 2) Last 20 actions 3) Date each action started 4) Status of each action (Request Open_Close) I found something simmilar at: http://forums.manageengine.com/topic/track-last-user-actions. But the report it is not structured well and I canot trace action time. Thanks in advance for any input.
Expected release date of ServiceDesk Plus 8.1?
Hi SDP What is the realistic expected release date of ServiceDesk Plus 8.1? Will the new CMDB be supported on SDP Professional Edition?
NFA 9.6 Profesional - Login screen and SSL CA signed certificate.
Hi, I'm implementing NetFlow Analyzer 9.6 Professional x64 for Windows. My customer has strong security policy. I have a few questions about functionality and issues I've encountered: Is possibly to remove information "For Default User" on login screen? I'd like to remove external content and links to external sites from login screen as well. I mean ManageEngine advertisements, link to blog, and the like). What is the procedure for using Certificate Authority (CA) approved certificates
Integrated Forums and API
Hi SC Does SupportCenter Plus actually have an Integrated Forum? I can't see any further info on this but there are a couple of sections in the Product that make me think that this is available. Could you advise on what integration is actually available. We would like to provide the users access to just the Solutions Database without using the Portal and we would like to be able to search this from the forum. We are also looking at updating our Forum and wanted to know if whatever you
Amending a user account
Hi guys. If an account is created by an incoming email (i.e. automatically), it appears that you cannot delete the login username. i.e. we have an account that has been set up by a reporting programme reports@domain.com and the login is reports@domain.com. As this account does not need access to the self support portal on our system, I want to delete the login name but leave the account. It seems that SD+ will not allow me to do this at present. In the meantime, I will delete the account and recreate
Approver of the request for service
In clients edit option why not is possible add to clients like approver of request for service.. the only option available is like approver of OC
Microsoft Office Professional Plus 2010 showing as Compliance Type : Under Licensed but listed under overlicensed area
We are in the middle of some upgrades and I happened to notice this. Not sure if this is a bug or something misconfigured on my side. I had a vista and server key I had to add that were both showing as under licensed on the pie chart that turned green once i updated the info. For some reason though, the office line wants to list as compliant when it is not.
Purchase a service / work
Hi, we use service desk plus. I wondered if there was a way to add an item to a purchase order that's not an actual asset but needs to be placed on a purchase order none the less. I can work around this by adjusting the price of the order and entering something in the remarks section but it would be more useful if I had away of actually entering the details of the work or service as an item on the purchase order. thanks
Wake On LAN Desktop Central 8
Hello to everyone I am having problem setting up the wake on lan in desktop central. I already test the free desktop central windows tool and works fine. But if i try with Desktop Central 8 failed to Wake up. By default the setup is using port 9 and broadcast address method. I test changing the port to 10000 as the free tool and faled to wake up. I notice that the Broadcasting address of the client is blank i dont know if this information is necesari in the process of wake up. Because the free
Layer2 Topology Map giving out "Error!"
Hi, when we access the Layer2 Topology Map all we get is "error!" on an empty page. i tried what was suggested here https://forums.manageengine.com/topic/error-msg-while-mapping-layer-2-topology-map It didn't solve the problem. I'm using at the moment OpManager v 9101 on top of SQL Server Express. What can be done to fix this? Best regards
Software Inventory
What is Desktop Central scanning on the local PC's to build it's software inventory list? For example, does it also scan the registry while doing a software inventory? Thanks!
Weblogic11 monitoring
I want testing appmanager as weblogic 11 monitoring tool, when i try to add my weblogic server to testing environment i see that, appmanger is limited to version 10. i would like to ask how can i proceed for weblogic v11. For your information i would like to let you know that i'm currently using the letest version of AppManager 10.. Thx for your guidance!
OpManager Tab customization
We are currently doing a Trial of the OpManager 9 and i was wondering if it was possible to add a tab to the top bar to link to custom pages? For example we currently use EventLog Analyzer and it would be nice to be able to add a tab to the top main navigation bar that would link us to the Eventlog Analyzer login page, this way we could access everything from the OpManager site.
CSV import of Holidays
We should be able to import from a .csv file the list of holidays. It is far too tedious having to manually add them all one at a time. Ideally you should provide an option to import public holidays based on the country you are in, such as the feature in Outlook and Google Calendar!
How to test, that OpManager 9 failover is working?
Hi! - How to test, if OpManager 9 failover is working properly? - Why the OpManager 9 failover (standby) server is complaining that "port 80 is already occupied"? - Why the NetFlow plugin shows "Page cannot be displayed", even if the ssl is first enabled in OpManager and after that in NetFlow plugin? Thanks!
How to add Cisco Switch sg300 28 on netflow analyzer ?
Hi All , How to add Cisco Switch sg300 28 on netflow analyzer ? Thanks & Regards Gaurav Kapoor
additional fields and their relation to the existing database
I would like to know if I add a new field for example for our contact or support rep. can I create a relation to the other fields in the existing database?
What is the Best Policy for Alarms on Devices that Become Unpingable?
Long title--but it basically asks the whole question. We are just now configuring a new deployment of OpManager 9 and wondered what the best setup is for having an alarm email generated after a device is no longer pingable after x tries? I thought maybe if the SNMP service is no longer communicating is a good trigger, but wondered if there is something better? I didn't see anything in the options for ICMP, so I'm not sure. Thanks!
running BackupDB.sh
Hi, Apologies for the "how long is a piece of string?!" question, but I'm wondering based on user experience how the BackupDB.sh has worked out for people. In particular, the length of time it takes to run. I'm backing up a 38G mysql directory and a 250M data directory. given the size of the directories, would a straight 'copy to' be quicker and easier? Thanks in advance.
Temperature display on dashboard
Hi, I have few questions. I want to create Dashboard monitor for temperature and humanity status. SNMP traps are working, and I get alarm notification if I have some issues in datacenter. I would like to achieve to have like performance monitor on dashboard that would show the temperature and humidity. We are using APC environment equipment, and I downloaded the MIB from APC site. I tried to create monitor that will show us status, but with no luck… Is that even posible. Best regards, Edin
Access to Service Catalog for requesters
Hi SDP's guru, I would like to find out, how can i give access to Service Catalog for AD's users? Now all admins and specialist can see these services. But i want to give access to AD's users(requesters) because it will be very convinient to use and add new requests. is it possible? regards, the_script
Add-On/Productions Integration Settings for FirewallAnalyzer - does not have setting for SSL
FirewallAnalyzer Settings, do not include option for firewall analyzer being SSL, which breaks the "Jump to" link in opmanager verion 91001
Custom Script for User Creation Validation
Does anyone have a script that could validate a newly created user's information? For example, I have a custom attribute field that I want to put the hire date of the user. My tech's never seem to use mm/dd/yyyy format. Is there a way to script an error when they put the date in wrong? While the US seems to be one of the few places in the world that uses this format, tech's from abroad always seem to want to use dd/mm/yy I currently have the template auto-fill the field MM/DD/YYYY, so other than
can't monitor folders in opmanager
Hi, i'm trying to add a folder monitor in a server, but opmanager say "the folder does no exist", but the folder exist in the server, and all the other monitors over the server are fine. plz can you help me? i attached you a pic with the problem best regards
Scan only OU in a domain... not an entire domain?
Is there any way to force domain scanning to a particular OU instead of the entire domain? I am looking at using ADManager Plus again, as I have used it before, but our company was acquired a couple years ago and integrated in to another domain managed by our parent company. I manage our OU in that domain, which has around 500 computers and users. The problem occured when IT management saw ADManager Plus scanning the domain at a global level instead of just looking in our OU structure... and asked
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