Approval for the Request
Hi Team
When a request is approved/rejected by manager / TL someone, it send a email as Action taken on approval sent to <approval email id> to support ticket system and not merge automaticaly to that corresponding request. it create as a new ticket. normally it should merge right?.
Please help on this how to configure it. previously those mails are correctly merged with request, last 2 weeks only it is happening.
Thanks
Mani Sundaram
When a request is approved/rejected by manager / TL someone, it send a email as Action taken on approval sent to <approval email id> to support ticket system and not merge automaticaly to that corresponding request. it create as a new ticket. normally it should merge right?.
Please help on this how to configure it. previously those mails are correctly merged with request, last 2 weeks only it is happening.
Thanks
Mani Sundaram