Scan only part of domain?
The default scan on my dashboard view is showing 244,756 users! I only manage 100 of them. I obviously don't care about the rest. I couldn't figure out how to filter or specify to scan only within "mydomain.com/people/myhotelcode" instead of all of "mydomain.com". I work at a hotel that has franchises worldwide, I only want to see my hotel, our AD is setup so that each hotel has its own OU: "mydomain.com/people/hotelcode". How can I scan only a small part of the domain?
Copys users from 1 group to another group?
We've got 1 group with 500+ users & groups in, the group is now defunct but I need to move all those users out and into a new group. Is there a way to do this is ADManager? Thanks
Delegated User can not unlock users
I have a delegated users with Assigned OUs and assigned roles allowing them to unlock users in those OUs however the users in question can not access the unlock users options. Any ideas?
Report on number of requests raised per day
I am looking for a report with the following: All requests raised for a period Day of week request raised All the reports I seem to get have the DATE of the request but I cant see how to convert the date to a DAYOFWEEK. Appreciate any help. Cheers.
Possible to set up reply to email notifications?
Hi everyone Is it possible to set up email-notifications? If a tecch receives an email it would be really helpfull if the tech could just respond to the generated email from servicedeskplus and the answer get's relayed to the user. Just like this:http://www.deskpro.com/features/replying-to-email-notifications Thank you. -Morten
File Monitor - already exists error
I deleted and re-discovered some servers, in order to get the "installed software" populated. Now I have a problem, building back in the File Monitors which I had built under the server. I have no FileMonitor Templates built. When I try to create a new file Monitor, opmanager errors, stating a File Monitor already exists with that name. So apparently the individual file monitor, which previously was built under that server, did not get cleaned out of the database, when I deleted the server device.
Opmanager 9001 migration MSSQL2005 to MSSQL2008R2
Old install went to default instance :1433 New db location goes to named instance running on port 51726 databaseconfiguration.bat seems to drop the "\" character when I try to enter DB Host name as: ServerName\InstanceName Is the correct Driver Jar for this connection, what shows as: mysql\mmmysqlDriver\mysql_connector.jar ? I also had to change the classes\jtds-1.0.3.jar to classes\jtds=1.2.2.jar I'll check the forum for response after lunch, and make a tech support call if none exists.
Departments, User Groups, Regions, and Sites - need to create a Signing authority approver
Hi there, I think I have a unique problem. Our oganisation is quite large spanning many provinces/cities. Each Province has a branch. Each branch has a branch manager and possibly more than one person with signing authority to purchases. My IT director wants to have approval on all special hardware/software purchases. What i have done was created a Service Catalog for the initial request that the user or project manager fills out. What we want is to have this request approved by the
Move DB from MySQL to MSSQL2008 R2
It seems sooo easy to do it,... but after 3 days looking for any tutorial, PDF, forums, questions and replies : i'm not able to do it.... i reinstall a sql2008 R2 server from scratch. Reinstall a new opmanager with MSSQL DB choosen during install procédure. : NOTHING, it is NOT working. Once it is told that jar drivers are already installed with Opmanager (maybe the mysql_connector.jar and jtds-1.0.3.jar) once there is a tutorial-like which speaks about JDBC drivers from microsoft...(???) it is told
Pending registration template customize
Hi! How to customize a template of the message of e-mail about registration pending?
Reports and Business Units
Hi Everyone, I have 3 Business Units configured on my SupportCenter. Yesterday I created a custom report in one of the business units and realized that it only appears in this particular business unit despite generate information from all business units. Is that normal? Can I create some kind of a "Global Report" that appears in all business units? If so, how? Thank you!
Update of Search function
You can currently search in requests for a persons name but the results that shows up include the persons name if it is anywhere in the request, including comments and emails. If the seacrh function had a small option for selection such as "Requests by" "Description" and other fields such as "Comments" "Conversations" This would increase the search functionality 10 fold and you could search for a persons name to bring up all his/her requests and would help with finding managers names in requests
Release Updates - Survey Translations and Site Deletion
We have just released a couple of updates to ServiceDesk Plus On-Demand. 1. Survey Translation Admins can now translate survey questions in a language of their choice to be sent to the requesters. The following 14 languages: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Traditional Chinese. 2. Site Deletion While trying to delete a Site in the application, an alert is shown to the technician asking if existing
Technician/Requestor management : Deleting and converting technicians and requestors
We have the need to: 1. Convert technicians to requestors when they change departments or job duties and still retain the data linked to the users that are converted. 2. Delete technicians and requestors when they are no longer employed or no longer using the system due to any reason and still retain the data linked to the deleted users. Currently it appears a technician cannot be converted back to a requestor. If you delete the technician, you lose data since for some reason, that I don't understand,
Asset Component Resource Details Screen
We manage monitors as Asset Components. We have created custom asset fields to track screen ratio (standard vs. widescreen) as well as Input Types available. However, the default 'resource details' screen does not show any of the available UDF's. Is there a template or way to change the default asset component details screen to add the UDF? and if not, I suggest that as an improvement.
Outbound Email Woes
Can not send any notification messages out of the system. Logs are not to helpful, just says it failed. Thoughts?
Undoing a ticket merge
I accidentally clicked on the box that selects all the tickets ( I was just trying to select the most recent ticket and one from a little bit earlier in the day) and before I could stop myself I merged every open ticket we had. Is there a way to undo this, or am I stuck going through the one now massive ticket and splitting them off, while trying to find the associated notes to go with that ticket? (SDP ver 7.0.0 build 7012)
inaccurate BW usage reporting
Hi, I have recently deployed Netflow Analyzer on a site and configured all interfaces of the Cisco router that uplink the site to the ISP to report to the analyzing server. What I am facing now is (what I believe) inaccurate reporting for the site BW usage. The reasons that make be believe that are: The BW usage for single IP group (DC-site on the attached capture) is more than the total site usage. Reported BW usages for the all site on the external interface of the router are much less than what
Request for change - Approval
Hello, I would like to know info about “Request for Change” with status “APPROVED” by the System. We have some “Request for Change” approved by the System but there was no request for approval. When and why does the System approve the Request for Changes automatically? Thanks
Apply Desktop Wallpaper
I am trying to apply Desktop Wallpaper through Desktop Central using Display User Configuration Settings, I am using .jpg file and the size is 500KB. The desktop wallpaper is not getting applied. Is there any limitations related to file size or file type?
deleting a SITE
Is there any risk or impact to deleting a SITE that has not been used for a long time (6 months)? our old admin was reluctant to do this, but I don't know why.
Ports being used by desktop central.
Please provide me the detailed ports being used by desktop central. Desktop Central Server -----> Desktop Central DS Server Desktop Central DS Server ------> Desktop Central Server Desktop Central DS Server ------> Clients Clients -------> Desktop Central DS Server Thanks Abdul Majeed
Desktop Central Agents + WinPE with Windows 7
Hello, is it possible to using/install the Desktop Central Agent under Windows 7 PE? We need this kind of feature to have remote access to this client on a remote office like to clean a HDD. Best Regards, PD
QoS Design and Validation for Enterprise Networks: Webinar Recording and Ask The Expert
Hi All, The recording of our just concluded joint webinar with Cisco titled, 'QoS Design and Validation for Enterprise Networks' is now available for download. Joining us from Cisco was Ken Briley, Technical Lead, Cisco Systems. Ken has been with Cisco for over 10 years and is well experienced in QoS design and monitoring. The webinar discussed the best practices in QoS design for enterprise networks and how you can monitor your QoS policies. For those of you who missed the live webinar or would
Unable to integrate Opmanager Prof and NFA Prof+
Good morning! We have installed Opmanager Professional and NFA Professional Plus (not NFA plugin) on the same server and we are unable to integrate both tools under admin->add on/product settings in the Opmanager Server. We have tried different options as using the hostname/IP address, enterprise/professional version and we have double checked that the credentials are ok, but when we press the "test connection and save" button it keeps telling "Unable to establish connection to Netflow Server"
the report result???
Hello the community I want to know please when we make a reportin order to know the traffic for two days for example where are stored the result of this report because i search on my database because i want to use it in another software but I dont see the report result.
DLink DAP-2590
I have an access point with type DLink DAP-2590. how can I get the OID ?
Can I see interface packet loss using OpManager?
Hello, I know there is device packet loss available on OpManager. Does it also reports interface packet loss? Thank you.
URL - more features request
Hi, Since more years there were more requests to have the posibility to add the URL into Business Groups, as not always the URL is related to a device. In some cases we only need to know the status of that specific URL but we don;t control or manage the server / device. Do you have any news on this? Also, it will be very nice to have the posibility to give restricted access to users to specific URLs. I have now a request from my boss to give him access to 3 URL. I have more then 20 URL and 3xx devices.
Questions about install on RHEL 6.2 64bit
Hello, I am trying to install opManager to RHEL (Redhat Enterprise Linux) 6.2. This is what I downloaded: ManageEngine_OpManager_64bit.bin. I read the install instructions here http://www.manageengine.com/network-monitoring/installing_opmanager.html#linux_install and I found that majority of these packages: XFree86 XFree86–libs XFree86–base–fonts XFree86–xfs fontconfig freetype–devel compat–libstdc++ XFree86–compat–libs compat–libs are not supported by RHEL 6.2. (mainly which starts with XFree86)
Switches by top 10 real time traffic widget
Hi Can I set up one "Switches by top 10 real time traffic" Widget in Opmanager?
Subnet Objects Incorrectly Categorize
Under the subnets maps we have several subnets where objects in the subnets with addresses that aren't right for the subnet map they are in. Is there any way to move them to the correct subnet list? Also, I'd like to be able to report on subnet inventories. Would you consider that for future releases please? Thanks.
CLI Credentials
Hi All, I have a problem in configuring cli credentials for cisco switched in OPManager. while I have configured the same credentials for other devices and it was working fine with the same fromat any help regards
Custom monitor for linux load not working
Hello, I create a monitor using this OID to get linux 1 minute load avarege: .1.3.6.1.4.1.2021.10.1.3.1. The snmpwalk and the opmanager monitor test works fine, see the attachments. But, the graph no works, still getting "No Data Avaliable" message.
SMS through SMS Gateway
In current version of App manager if we want to sent a SMS alert then we need to connect Hardware device (Modem) behind the server. If we can sent SMS using SMS gateway from application then it would be great Thanks for your Support.
how to enable drag n drop functionality in webnms tree
Hi, As a part of my application i need to customise tree structure in webnms... I am able to customise tree nodes through Tree.xml but not able to enable Drag n drop functionality in Webnms tree.. Please guide me as which files should be edited to enable drag n drop and if possible share the code for the same. I need it on an urgent basis.. Thanks in advance.. Regards Priyanka
OpManager "Email Notification Profiles" not working....
Hi. I have setup an OpManager instance wanted to test the email notifications to see if it works. We use Google mail so we are talking to smtp on TLS or SSL. For some reason when i setup the mail settings and do a test message it works fine. But when i setup an email notification profile and then try to do a test it does not send the mail, it just hangs. Why does it do it. Why does Opmanager not support TLS? Kind Regards" Eddy
Tipps to optimize opmanger
Hi How can I optimize the performence in opmanager? Servier is: virituel Windows 2008 R2 6Gb ram
Business view issues
Hi Support Team, I want to know whether OPM actually offers the option of MapMaker or nor? I saw some employee had said there was no the option available in OPM 8 and it would be coming in new version in some topics in Forums, but now I have upgraded the version to ver 9011 and still found nothing about MapMaker in OPM folder. And if you still can't offer the MapMaker, is there other way to rename the business view and support Chinese name? I think it will help you develop the OPM marketing
How to Delete Uploaded MIB in MIB Browser
Hi Opmanager Team, I have uploaded several MIB via MIB browser, but then when I check the MIB is crash and couldn't be opened. Is there anyway to delete MIB that has been uploaded to the MIB browser at OpManager either via OpManager website or via login to the OpManager server? Appreciate your prompt response.. Thanks..
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