invalid ad domain + managed engine desktop
am using a sbs2011 server with a w2008 r2(member). Installed managed engine desktop central on the w2008. When trying to discover the domain i am gettin an "invalid domain nam"notification. Checked the kb, but it didn't help me Anyone with advice? Thank you
Best way to configure SMS for High priority
I have a Business rules: Set of rules which sets a group of technicians according to requester's email (Sender field) i.e. "if Sender is user1@mydomain.local set group to User1Group? if Sender is user2@... set group User2Group" -- alomost 10 rules. And i have notifications "when Request assigned to group send e-mail to technicians of this group" in Groups settings. Now i need to send SMS notification for ALL technicians in specified group ONLY if request priority is High. So like "if Priority is
SMS only for High Priority
Is it possiable to set SMS to alert only on high priority items? This feature can send a lot of SMS requests to my phone when I don't need to see everything that is logged. Taken from Admin Tab: Alert the following Technicians by SMS when a new request is created There should be a way to set SMS on priority levels only. Michael
problems with creating Shortcuts!
Thats log of problem: [ 2012-04-10 16:36:00:700 ] [ 2228 ] [INFO] Started to process Shortcut configuration [ 2012-04-10 16:36:00:700 ] [ 2228 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /client-data/1/domains/energobank/1515/shortcut.xml [ 2012-04-10 16:36:00:700 ] [ 2228 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty! [ 2012-04-10 16:36:00:700 ] [ 2228 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 192.168.11.24 : 8020 [ 2012-04-10 16:36:00:715 ]
Problems receiving Unix Syslog audit data packets
I have Eventlog Analyzer 7.2.2 installed on a Windows XP sp3 PC (Dell Optiplex 980) I have Red Hat Enterprise Linux 5.7 installed on a Dell Optiplex 990 PC. I have a 4 port Linksys router setup so that the 2 PCs can talk. I have a RHEL 5.7 Samba connection setup which allows the 2 PCs to share folders and files. I have to login the RHEL 5.7 PC from Windows XP PC as root I can list the files and folders on the RHEL 5.7 PC in Windows Explorer I cannot generate my first Syslog report or import Syslog
Collect switch serial number?
Can the serial number on a Cisco Switch be collected and displayed in OpUtils Switchport Mapper? This could be very useful for inventory purposes.
OpUtils6 - IP Address scope discovery hits SNMP port in the process
OpUtils6 - IP address polling. How do I prevent OpUtils6 from polling the SNMP ports of end hosts during its automated discovery process?. As soon as I add the local "seed" Routers to the tool for the first time it appears to automatically default to hitting 161/162 as part of the IP Addressing scope discovery process. This causes issues as it trigger false positive alarms from the network of rogue snmp queries. Cheers, Rick
Personalize Time Zone
Hello. I am running SD+ 7.6.0 Build 7605. I have support technicians in more than one time zone. When they log into the system and go to 'Personalize' menu they are given the option to configure a Time Zone. After doing so and saving the settings, the time shown in the SD+ interface does not update. 1. Why does this not change? 2. Does that time shown integrate with SLAs and Operational Hours?
Switch port mapper
How do you get dns to show in the output of the switch port mapper results? We are running all cisco equipment 2950 switches with dns configured on them. is there a trick to it? Thanks, Louis
richadeolia
hi, i have downloaded webnms 5.0 and want to customise the product. But one particular configuration file is missing - database_params.conf. how do i get that file. Its urgent..pls help Thanku
Sorting Services
Is there a way to sort the services and service category in the Service Catalog? It defaults to alpha which is not very optimal. If it can't be done in the GUI can it be done in the database? Thank you.
How to identify Merge Requests?
What tables in the Service Desk Plus schema tracks Merge Requests? Or, is there a query/report that I can run to show all the merged requests? Thanks, PS.
Employee ID Imort from AD
Currently, a technician is unable to import the Active Directory "Employee ID" field into the already available "Employee ID" requester details field in ServiceDesk Plus. We can create an additional field to meet this requirement, but this does not make much sense. Why NOT allow for Active Directory imports of the employee ID into the requester's employee ID field? It would save whitespace and it makes sense to allow for that import, rather than make the user or technician update the blank requester
Scope of Management question
Whats the difference between Agent version is up-to-date and Agent Installed Successfully?
Creatie a generic view based on custom made status field
Hi, we are currently running ManagEngine as a hosted solution and i would like to ask if it is possible to make a generic view based on a custom made status. for example we have made a new status called 'new', is it possible to make a view called 'My new requests' which will be available for all users and when selected will show all requests with the status 'new' for the user? Thanks
Feature Request - Using "Status" in Business Rule
Could you please add "status" as a criteria to use in business rules in next hotfix.
Servicedesk http to https
Hi I have enabled https on SD and redirected http to https in tomcat, but I can change web address from https://servicedesk to http://servicedesk and it still works. Can I disable http? where do I do that? I only want to redirect http web to https, nothing else.
Querying SC+ for incidents which have been open for more than 1 hour and haven't been assigned a priority or support rep
Hi, I'm hoping that someone can help me with what I thought would be a simple SQL query but has proven more complicated than first thought. I'd like to return a list of all the incidents in the system which: 1) Are older than 1 hour 2a) Haven't been assigned to anyone or 2b) Haven't been assigned a priority Thanks in advance to anyone who's able to help! Andy
Service Monitor missing in Windows XP machines
Hi, We have added a group in opmanager(Infrastructure snapshot) and that group has Windows XP machines, in that i couldn't see Windows Service monitor where in windows 2003& 2008 Servers i can see those monitor. Please let me know how to enable those monitors into Windows XP machines as well. And i have tried all possible options but didnt help, even there is a option to add individual services to particular machines but after adding the service those services are not reflecting in monitor. Please
Question
To whom it may concern, I have a question regarding to REPORT. Is there any possibility to generate a Report by CLOSED BY?
How do I populate "Installed Software", for a server?
Some of the servers in opmanager display all the installed software, but others are just showing me a blank page. What do I need to do to populate this information? We have Windows 2003 and Windows 2008 servers.
Idea - I would like to add a URL to a Business View
I have built business views by Applications. I have one main Business View which is titled "companyName Applications", within that are links to other business views, such as Intranet/Extranet, Biztalk Environments, etc I would like to be able to just add a hyperlink to that main Business View, so that I could put in a link to our Outage Announcements, which we have posted in Sharepoint. But so far all I can add to a Business View is devices and links. Cool but, can we get the ability to add
OP Manager SMS Alert function is broken
As the title says, the current OPM9 SP1 does not work very well with SMS alerting. I recently added a new URL monitor profile which works fine. When I add it to our Email Notification Profile, an email is sent as soon as the url goes down and when the status gets cleared. If I add it to our SMS Notification Profile instead, an email is only send when the status gets cleared, the alarm does not trigger it. This also shows, that a Desktop Exhaustion alert, which always has been working on OPM8 , does
File attachments for Tasks and Events
Hi, One feature that most likely will be highly appreciated by everyone is to have the possibility to attach files to Tasks and Events. For tasks.. they may be accompanied by technical descriptions or pieces of it describing the task at hand.. for events.. there are always agendas, minutes, documents to be shared for the event in itself... Looking forward for your answer on this topic. Best Regards, Andrei
admin password lost
Hi Could you please send me the admin password reset procedure? Cheers
Problem in Auto discovery feature in our NMS Web application
Hi All, I need a help on this . Problem: In our application there is auto discovery feature, in that we can discover the SNMP agent in three ways a) Local Network--It will constructs PDU and broadcast packets into Broadcast IP. (192.168.6.255 in our case) b) Entire Network--It will check nodes in entire network c) Select Range--We need to specify the IP range to detect nodes We have device i.e media converter which
Modifications to My Summary
Is there anyway once add custom views to the my summary panel that is displayed when a technician or requester logs in?
SNMP traps clear other traps
Basically, Dell can send traps for both things going bad and things going ok. It would be nice if you could set the 'ok' traps to clear certain bad traps. Maybe makes this a manual setting in the trap setup. For instance, a drive fails and makes the array non-redundant. I'd like to be able to map the 'array ok' trap to clear the 'array non-redundant' trap.
Modify Dial for Dell switches
Hello. I found many posts on here for modifying the snapshot_dials.xml but I'm not sure what to do with the "type" value for the param entry if I am creating for a type that isn't already thre. I'm not sure if this points to the vendor or what exactly this is for. Basically, I am wanting to modify the switch entries so a Dell PowerConnect 5524 will show the CPU utilization in the dial. From there I'm not sure where I'm going with the memory and backplane utilization as these switches don't seem to
Netflow Analyzer not picking up new Cisco ASR interfaces
Hi, Apologies in advance for for the newbie question! We recently replaced a Cisco 7200 with a Cisco ASR. This resulted in interface configuration changes gi0/1 on the old 7200 is now gi0/0/1 on the new ASR, etc. As a result netflow analyzer is now producing graphs for dead interfaces. Based on the output of a "show ip flow export" the device is definitely exporting flows. Do we need to completely tear down the current netflow settings and rediscover the device? if so, how? We are currently running
Oprmanager monitor Juniper EX3300
Hi Support, I try to monitor the CPU, Ram and Temp. of Juniper EX3300, and I did research some thread in this forum, then I found a solution and download a Juniper-MIBS at http://forums.manageengine.com/viewFile.do?fileId=49000005301378&forumGroupId=49000000002007, but it return an error message "Error parsing MIB:JUNIPER-MIB.txt Exception while loading MIB:IMPORTS failed: Could not find the file : C:/PROGRA~2/MANAGE~1/OPMANA~1/./mibs/JUNIPER-SMI"
Exporting all configured values that are being monitored?
Hello, Is there a way to export all items that have been configured for monitoring, for all devices? For example we have a Windows 2008 R2 server, some disk items are configured for monitoring, services, processes. Is there a way to export these configured settings on a per device level along with their configured thresholds etc? Thanks.
Partition Monitoring / How to inform total partition size
Hi all. I need to see the total partition size plus de % of used space, i can't do this trough the defaults snmp or wmi monitors. is there a way? Thanks in advance
OpManager Daily Server Disk Usage Giving Inaccurate Space
Greetings, I am using OpManager build 8050 to monitor my VMware servers. I had scheduled a daily report that shows the total capacity and usage, as well as available disk spaces of each drives for my VMware servers. The reports shows inaccurate value of the sizes, the difference is a few GBs but on one instance a server's drive had a different of 30GB. The free space showed in Disk Management of the server in VMware has 50GB, but from the OpManager report it shows 80GB of free space. Is there anyway
file system checks
We deliver files to a ftp server for pickup by our customers. we want to verify that the file is deliverd at a cetain time. I have setup a file system check to verify the file is there however when the next day rolls around and the file is overwritten I need a way to verify that the modified date is new. I see that the modified date is collected but it has no threshold or alert ability. I'm needing the file check to alert out if they date is not the current date. It would also be nice to have the
Windows Health Monitor - Status of 'System Reserved' drive
Hi all After running out of disk space on a server today, I've recently implemented Windows Health Monitor to monitor a few important services while we wait for our Microsoft System Center implementation project. I've found that Windows Health Monitor is reporting a different disk space status on a server's 'System Reserved' drive than is being reported locally on the machine. This can be seen in the following image: http://i.imgur.com/eiWfD.png ...Any thoughts or comments are welcome. Cheers Peter
how to make the requester can't see the conversations ?
Dear all, we deployed a manageEngine ServiceDesk Plus8 to a special department, we have a requirement that, we can't allow the requester to see the "conversations"(means not allow the requester see others' reply/forward, they only need to see the close comments, that's, they only need to see the solve result, can't see the Intermediate process ), how to do this ? thanks Bests regards David
Empty OU list in AD Import
Today I had installed fresh updates for Windows Server 2003R2 x64 and TZ-fix for JRE. And later, when I had tried to import requestors from AD I had found that list of OU's is empty. It contains only "Users" OU. Yesterday I had no problems with AD import process. SD 8.0.0 build 8022. I pressed to "import OU structure again" Here is the log of today's OU scan: [15:45:08:059]|[03-16-2012]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[24]|: Connection obtained for crawling
Backing Up ASA is Multi Context Mode
I can see that DE supports Cisco ASA running in Multi Context Mode but... An ASA supports a number of contexts, do I need to define each context as a device for backup or is there a way to connect and capture all contexts, normally we use the "change to <contextname>" then issue the copy tftp command per context. Same really for the Cisco Nexus Switch which support contexts or VDCs. thanks in advance
Renaming Workstation/Asset Labels in the form
I would like to rename the fields or at least move the custom additional fields to be higher up in the forms. How would I approach this?
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