Personalize Time Zone
Hello.
I am running SD+ 7.6.0 Build 7605. I have support technicians in more than one time zone. When they log into the system and go to 'Personalize' menu they are given the option to configure a Time Zone. After doing so and saving the settings, the time shown in the SD+ interface does not update.
1. Why does this not change?
2. Does that time shown integrate with SLAs and Operational Hours?
I am running SD+ 7.6.0 Build 7605. I have support technicians in more than one time zone. When they log into the system and go to 'Personalize' menu they are given the option to configure a Time Zone. After doing so and saving the settings, the time shown in the SD+ interface does not update.
1. Why does this not change?
2. Does that time shown integrate with SLAs and Operational Hours?