OpManager not properly reading cisco config file
I have a Cisco WLC configured in Opmanager. Opmanager can connect to the device an successfully execute a backup of the config file. However, nothing in the config file matches the running config. Any ideas?
Client Login Log
Can I get a historical log of the income to the portal of my clients. I need to know the schedules to which they entered to the portal. Regards.
Two differents email acconunts for two different partments
Hi I have two different support partment with two separate email accounts/addresses in the same Servicedesk, Can I set that SD reading and create incident from two email accounts?
Sending email to Requester Groups in ServiceDeskPlus MSP or ServiceDeskPlus
Is it possible to create a group from a list of requesters in either product and send email notification to the group from within a Business Rule. Currently, I only see the capability to create a group from the technician list and then you can select the technician group in a business rule. We have requesters that belong to the same site/building/department and we want to be able to send notification to a requester group when a business rule is triggered. Can this be done with requestors? Cedric
Adding attachments to requests
After a request is sent by the user, it is not possible to send further attachments. It is only possible to send notes ("Add note"). Is it possible to add a feature like "Add attachment" Thanks, Carlos.
Can't importnt any new user
Greeting all, The problem is I cant' import any new users when try to Fitch from AD OU it appear only users which is actually not exit in the domain. This issue came in the surface when I use domain scan to delete unwanted domain and I keep only one to not confuse the user when they log on we have only one domain What you advice on this also I complete the setps in run the script for single sign one but success but still the users enter their password and usernames in order to log on May be it's
any ways that i can copy the purchase order?
there are some services my company subscribed regularly (e.g. on a monthly/quarterly basis) and it would be so nice if i can simpy copy the purchase order and udpate a few lines (just like the copy feature in "request"). any hopes?
User updated details in ServiceDesk, can it then update the users AD Account?
Example: User1 updates his phone number details within servicedesk plus via the "My Details" tab. Can this information then be exported back into Active Directory thus updating the users AD account with the phone number? Hope that made sense :) Regards, Stuart
How to Make a Filter with AND and OR criteria
I need to create additional filters. Several of our technicians have requested a filter that shows both their OPEN requests AND their ON HOLD requests. They don't want two different filters, they want a single filter that shows both. So far, I've only been able to do a filter with Technician is JANE SMITH -or- Status is ON HOLD -or- Status is OPEN or the alternate Technician is JANE SMITH -and- Status is ON HOLD I need to be able to do: Technician is JANE SMITH -and- Status is ON HOLD -or- Status
type of request
How could I change (with a SQL server query) the type of 900 requests from type = N/A to Type=Incident thanks in advance Service Desk Enterprise: 8.0.0 build 8022 database SQL Server
Attach Cisco Switch with console
Dear All, I am a newbie to ManageEngine, i tried to connect my cisco 2960 switch to console and attach computer and configured SNMP Community on that, but i am unable to find any option in ManageEngine to see my community which i configured in a Switch .. Please tell me the possible way to do so.. Thanks and Regards Kaleem Ullah Bilal
OpManager License issue
Hi Support Team, I want to know more about license aggrement and how to generate the license, according to the Unique ID of OPM or NFA server If our Enterprise OPM、Probe OPM and NFA all were installed on different three servers in one blade of blade server, and the blade suddenly can't work for some reason or the disk of blade reaches it's limited max, can we re-use the licenses of Enterprise OPM and NFA to register on new servers in new blade of blade server? And can you
Linked custome fields
Hi, I want to post an idea for Request additional fields . if you can make a linked custom fields like for example (Category , Sub category , items) in the Request each list depend on the parent field, is it possible to have the ability to create additional field has a relation like this example thank you
Missing interfaces from a device
I am very satisfied with NetFlow Analyzer, really. We are strongly considering a purchase of this application, but it has one major drawback that in my opinion will halt any purchase in the first place. As some other guys posted before, the problem is that some interfaces or subinterfaces doesn't get displayed at all. I tried several times to delete/add the device again, and every single time some other interface(s) was omitted. This is our central (hub) router, so it has some 80+ (sub)interfaces
Conditional Windows Service Monitor
We have a couple Windows services which are not supported for clustering. We are monitoring this Windows Service on two servers. If the service is shut-off on one server, it turns on, on the other server. I would like to build a monitor just for this windows service, and set a condition that looks on a multiple number of devices for that service to be on, and if it is on, then trigger no alert. I would like an alert to trigger if the possible devices for that service to be running have all
Displayname is not hostname?!
I'm currently evaluating OpManager and struggling with the device "names". Discovered routers, switches, etc are being displayed by their IP address by default - not their hostname/system name. I found this thread from 3 years ago saying this was being addressed. Did this never happen, or is it a setting that can be changed? https://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002645655 In all views we essentially want to see the hostname/system name rather than
Need a better way to find duplicate devices
I have some servers that have multiple IP addresses assigned to one interface, and OpManager identifies each one as an individual server. There needs to be some intelligence in the discovery process that can match these interfaces with one server. Also, there needs to be a function in the Admin screen to show all duplicates- hostnames, IPs, etc. I often find a device called server1.domain.com in "Servers", and another device called SERVER1.domain.com in "Desktops". Both point to the exact same device.
SQL monitor - report as table
Hi, I have an SQL2005 with almost 100 DB being monitored properly by OP-Manager through the SQL Add-ON. I can have a report from Database Monitors / Data base files, but the result is a page with 100+ graphs. If i try to run the last 7 days report, all is way too small. Is there a way to have this report like a matrix. I would like to have some DB file increase information and through the graph I cannot get acurate information. Also MYSQL table relations could be good for me. Thanks and Regards,
Image in notification mail templates.
Hi all, I would like to insert the company logo (Admin->SelfService Portal Settings -> Header image) at the end of the notification mails. In Admin->Notification Rules -> Customize Template I can insert into notification mail different parameters ($RequestId, $Description, ... ). There is a parameter (example: $HeaderImage) that allows to insert the header image into a mail template? Thanks, Sutot
Firewall Analyzer 7 Add-On "Jump To".. not working when FA is using SSL
I installed Firewall Analyzer add-on for our Network Operations team to check it out. The Opmanager Add-on Configurations do not accommodate the "jump to" feature when Firewall Analyzer is using SSL. Would appreciate that being fixed, they have not checked it out yet.
Worklog
Is there anyway to prevent users (technicians) from adding worklogs after a request has been closed?
File Auditing impact on NetApp Filer
I am currently evaluating the File Audit of ME ADAudit+, part of the evaluation is to deploy the solution on NetApp filers. Supposedly NetApp recommends NOT to enable local auditing due to potential performance impact. I would like to hear from someone who has already deployment the File Audit agent on a NetApp filer and what level performance impact was experienced.
Diskcleanup option - WebClient and WebPublisher Cache?
The system tools of Desktop Central seems to be the red headed stepchild of this software package, nothing is ever added(unfortunately) and its just out there. Be that as it may I'm trying to get some clarification on the the diskcleanup option, specifically what checking the option WebClient and WebPublisher Cache actually does. I previously had just Internet Cache selected hoping that would clean my IE cache's... but that doesn't seem to be doing anything... might the WebClient and WebPublisher
Finding out what service packs are required
Playing around with Desktop central. Patch management seems OK, but not as smooth as I would like it. However, patch management does not show you which service packs are required for a machine. For instance, there are windows 7 SP0 and SP1 in the environment. I would expect that for the non SP machines, it would have a list of missing service packs but I cannot seem to find. This means, that somehow I need to know what service packs are needed in the environment and then deploy them manually.
Wallpaper removed from windows - No wallpaper change is specified
I have created a policy to change the My Computer name to the the actual name of the computer. This is the only change in the display policy. However after the policy is applied the wallpaper resets to a solid black. Reseting the desktop wallpaper manually works... for a few seconds... The only thing I have found that works is to remove the policy again. Any ideas?
Changing manually deployed patches to approved....
Hello I have manually deployed a set of patches to a test machine. I now want to change these patches from "Not Approved" to Approved such that automatic deployment of patches will work, but there is no way of doing this without jotting down the manually applied patches and manually changing them over. Is there another way that this could be done?
Add resolution in bulk
Hi, We have a backup application sent its results to SDP, but we have to manually add a resolution to each job eventhough they should all have the same resolution, this is tedious. Is there a way to add resolutions and close these in bulk? Thanks.
Maintenance Schedule - Notes
We use the downtime scheduler often. I would love a new feature to put in a note about the scheduled outage. In this way someone who is uninformed of the planned maintenance, should they look in opmanager, could see why, and what the maintenance window pertains to. I would like the noted comments to appear on some bubble window or some such for every device that is added to that downtime scheduled maintenance. Thank you
"Pick up" request
What is the purpose of the Pick Up button?
Merge vs Link
What is the difference between Merge and Link?
Can't add new users in Manage Engine Version 9.6
Hi, I try to create a new user then i click add, no appear in the user manager list, I try to restart the server but the problem still continue. Thanks.
Application Manager Microsoft .NET No Application Available
Hi, I'm a new user of Application Manager and still on 30-day trial version. My problem is i have created a new monitor for Microsoft.NET (sort of remotely monitoring) and connected to my app server, I can view the Threads, Locks, and JIT but the .NET Application Details says "No Applications Available". Please help what else do I need to install or configure to be able to make it working/monitoring. Thanks!
Unable to update My Info
Just updated to the latest build, and thankfully it's fixed a lot of issues (dashboard not working for admins, photo upload not working for users, etc. etc.) however there's still one bug getting in the way. When a user attempts to update their My Info, this error appears, I've tried in IE7, IE8 and Firefox 11. Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.3;
will there be a cz (czech) language pack available?
Hello, some czech collegues where wondering if there will be a czech language pack available in the near future? Thanks 8)
Populating Exchange Custom Attributes at Multiple User Creation using templates
Hi I need to be able to populate a custom attribute in exchange when creating multiple users with a CSV and template. Can you tell me where I can do this so that it looks like this : Thanks for your help Mark
Dell 2700W UPS
Hi I've added 2 Dell UPS's to OpManager, while its finding them etc, it doesn't appear to querying the status, such Charge, Remaining Time etc. I've switch on SNMP etc, but still no joy. Can anybody advise on this? Do I need to setup a device template for them?
Using the 'Empty Password Users' report
Hello, I am trying to use this report but not sure about steps to be follwed before running tool. Am I right in assuming that you mean to change domain group policy?
Alarms
Is there way to adjust the alarm threshold or criteria? I would like to monitor my interfaces so i do not want to change them as unmanaged but I am having an issue with receieving way to many alarms. For example if an interface goes up/down or if the utilization exceeds 30 percent OpManager generates an alarm. I am fine with the software keeping track of that type of information however there is no reason to generate an alarm for such types of messages, otherwise I receive so much noise I am forced
MS Outlook Plug-in dosen't sync calender
In the log i get the following error: [2012-01-17 10:11:11] - calendarsync started between outlook and supportcenter [2012-01-17 10:11:11] - reading all new supportcenter calendar [2012-01-17 10:11:11] - reading all new supportcenter calendar -- successfull [2012-01-17 10:11:11] - reading all modified supportcenter tasks [2012-01-17 10:11:11] - reading all deleted supportcenter calendar [2012-01-17 10:11:11] - reading all new outlook calendar [2012-01-17 10:11:11] - creating supportcenter calendar
Some interfaces still can't get NFA data on OPM
Hi Support team: I found some interfaces still can't get NFA data on OPM（My probe OPM integrates with NFA standalone）. Then, I have checked my Cisco 2811 devices' setting again and thought the setting was OK as given below,My license of NFA still allow to add some interfaces to monitor： sh run: interface FastEthernet0/1 bandwidth 4096 ip address XXXX 255.255.255.252 # XXXX is interface's ip ip flow ingress ip flow egress duplex auto speed auto ip
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