Help: OpManager mail reports in an hour later
Alarms are reported to the server when the event happens, but the detail shows one hour later. example: Event occurs at 15:00, are displayed on the monitor without problems, but in the mail shows that the incident happened at 14:00. The time the server is ok, but the detail of the mail the notice shows the time backward. Please help to change the time on the mail of events. * Red Hat Enterprise Linux Server release 5.2 (Tikanga) * Mysql * Build Number 8052 Applied patch to change WAS server time:
Custom Perl script to monitor multiple server's CPU's in a single graph
Hi all. Attached is a simple Perl script I put together to track total CPU usage across multiple different servers and show these values in a single graph. The servers in question are added in the array "@servers", and each of these values is then passed to the function "getSnmpValues", which returns the average total CPU usage across all server cores. I've attached a jpg of the final result in my environment. To get this working, you must set the path to the Perl binary (In my case, "C:\Perl\bin\perl.exe"),
WMI monitors the numbers of processes running in a machine
Hi Can I change SNMP "monitors the numbers of processes running in a machine" to WMI "monitors the numbers of processes running in a machine"? I can not find the same WMI check, is it possible? Whats the best SNMP or WMI?
See trend on Disk usage on a dashboard
Hi How can I see disk trends on a dashboard, how mutch usage every partition take, and a top 10 disk/server usage by GB/MB
Asset scan - Connection to RPC server failed
The troubleshooting guide to the above error for scanned workstations is missing one error that can be quite common. If you have enabled SMB message signing on your network and the scan resolves the wrong IP for the computer which another computer is using, you will see the above error. For example PC1 was using 192.168.1.1 but has shutdown. Its DNS entry still records this IP. PC2 is using 192.168.1.1 and is online. Its DNS entry records this IP. When attempting to scan PC1 the IP 192.168.1.1 will
problem with vqmanager
Good day! There is a problem with vqmanager, after 1000 packets the sniffer interface is disabled , the problem is repeated with both Windows well with Linux.
VMWare ESXi 5 Monitors?
I can see my VMWare ESXi 5 hosts in good detail, but if I want to add a monitor under inventory details (ie - I/O usage, etc.) I cannot as I am not given the option to do that...is this by design? Bug? Thanks in advance!
overall cpu utilization
Hi team.i want to monitor overall cpu utilization on windows 2003 machine.not the separate cores . which wmi monitor i can add to see? below is the default cpu utilization monitor comes with 2003 device template. Thanks Özmert.
how to delete an asset type from assets?
Hi I'm interesting of ServiceDesk Plus and trying it. Please, tell me, how i can to delete some asset types from assets? (see attachement Capture.jpg) Can i delete native assets from there or only imported by me? and one more question: ServiceDesk Plus supports importing from .csv file assets with Russian language? (see attachement cap2.jpg) Thanks.
Edit Default Layout
Unable to delete/remove Title filed from Default Layout. Regards, Ahmed
Edit Default Layout
Unable to delete/remove Title filed from Default Layout. Regards, Ahmed
Search goes directly to results if only one found
Hi, I'm not sure whether this has been implemented already, or is a possible enhancement to the product, but we have a search facility inside the web-based software we've produced which takes users directly to their search results in the event that only one item is found. We've found this to be a time-consuming feature which prevents users from having to click multiple times, and would be particularly useful in SC+ when searching for incident IDs from the normal search bar (i.e. the one shown
Failed to add a performance monitor for Linux servers
Hello, we use opmanager 9 (build 9100). If I want to add a new Performance Monitor for Linux server I receive the message "Error!". When I add a URL Monitor or a Process Monitor etc. I habe no problems. I can add a Performance Monitor for Windows server. Do you have any idea where the issue with the Linux server could come from? Thanks in advance. Markus
Report to track resolved/added requests
I was looking for a single report to track new requests each week/month versus resolved requests by technician. My SQL is a little rusty, so before getting out my reference books I'd thought that I would check in case anyone already has done this. I realise that there are existing reports to do each of these separately, but I was wanting them on one report.
Incorrect alert
We received an alert stating that a user had been added to a security group, when, in fact, the user was removed from the security group. Has anyone else seen this? It doesn't happen all the time, but I want to be able to rely on the alerts I'm seeing.
Wildcard Certificate
Has anyone had any luck using a wildcard certificate with OpManager 8812 ?
How can you monitor a process for just instances and not instances AND up/down?
Hello, Using build 8812 of OPman - how can I monitor if multiple instances of a process occur, such as iexplorer.exe - without OPman warning me everytime the 'service is down' becuase the process isn't running? I want to know if certain processes are running multiple times, but I do not need to know if the process is not running as that is not a problem for certain processes. Make sense? Iexplorer is a good example, obviously there it's 'service down' when it's not open/running - but that is
Using REST API, Retrieve 'N' number of tickets in a single request(SDP 8.0)
Hi, We have a requirement as below End users using a third party system to generate the tickets in SDP 8.0(Using service desk REST API) Let’s assume the following scenario: User1 submitts 30 tickets in a day(Using the third party system). Once user navigate to the view requests page in the third party system, It should show all those 30 requests details with the current status (Which is in service desk ) We were trying to use REST API, we got nothing. Only possible way is to loop through 30
last logon reporting as "0" when user has logged on
I have done a new install on a new machine of build 5210 and now upgraded to 5220 The real last logon is reporting as 0 when a user has logged on ? Disabled users are reporting only 24 users when we know there are at least 100 It used to work prior to changing server and build
Showing workglog to reguester or time spent to reguester
In reguest there is section Time Elapsed where you can enter worklog fot ticket. I have got questions that would that be possible to show this worklog to reguester? Our need would be that reguester would see how long time it has taked to solve this problem? Is there anykind solution for this or workground? We would only one time fill worklog... it that possible example transfer Time Elapsed total to solution Resolution pages etc.. This would be very importat to solve. Second question is that possible
Count Exchange 2010 POPs mail queue and alert
Hi, I wish to use our Opmanager system to monitor the number of emails pending in the Exchange 2010 POPs mail queue used for your Servicedesk application, thereby adding another level of integration. Primarily I want to alert if the Queue exceeds 'x' uncollected mails or if the oldest message is over 'x' minutes old. We occasionally have issues where SD mail fetching fails, and we do not know until someone tells us no tickets have logged for 1 hour for example. While I appreciate that it would be
hint of what book to study
Would you like a hint of what book to study to perform query in mysql database used by programs developed by "manage engine." ? Thank you.
How to have multiple SLA for the same site- SLA depending upon the time of logging of request
We want to have multiple SLA for the same site.The type of SLA applicable should be depending upon the time of logging of the request. If the time of request is say 12PM, then Low SLA should be applicable, and if time of logging is 3PM, then High SLA should automatically get applied. Also the same asset should be possible to associate to multiple sites and SLAs.
Daylight Savings Time Change
Here are the steps to configure OpManager for the new Daylight Savings Time settings. 1. First, OS needs to be updated. You can find more information here - Microsoft, Redhat. 2. Download the tzupdater.jar from Sun. Download the jar from the JDK US DST Timezone Update Tool - 1.0.1 link. This needs a simple registration. 3. Stop OpManager service. 4. Extract the zip and place the tzupdater.jar in the OpManager/lib folder. 5. Download the attached dstupdater.sh or dstupdater.bat file and place it under
Problem with Password Manager Pro
I have encountered an interesting problem with PMP I have recently upgraded my IE from 8 to 9. Before everything worked just fine. However, after upgrade when I login (with auditor privileges) I do not see anything on home page. I get information from Audit and Personal pages though. No error reported by browser. I have tried to install Google Chrome but issue the same. Nothing is displayed under home page. I have asked users to check if they get home page on other PCs and it is working fine. Anybody
Debian 6.03 AMD 64 unable to run X-Plane 10 crash
Running Debian 6.03 on an AMD64 CPU based system I am unable to start X-Plane 10. It crashes during the splash screen. I have X-Plane 8 which runs fine - but the demo of version 10 - not so fine. Information collected is : cpuinfo.txt dmidecode.txt free_m.txt gdb_X-Plane-i686.txt Log.txt lsmod.txt sysinfo.txt uname_a.txt uname_r.txt var_log_messages.txt Xorg.0.log X-Plane10_application_crash.jpg X-Plane Installer Log.txt A few notes : Airfoil-Maker-i686 RUNS Plane-Maker-i686 SEGFAULT crash X-Plane-i686
associate contracts to sub-accounts
Hello there, We have a number of reseller customers that have sub-accounts. The sub accounts have different contracts with us than the main reseller account, and these contracts determine the due by time for requests. It would be really nice if we could assign contracts to sub accounts-as it looks now, you can only associate contracts to the main account. For us, this defeats the purpose of having sub-accounts, so we have converted all our sub accounts to regular accounts. This makes it harder
monitor MSSQL on a different port
I have MSSQL running on ports other than 1433, how do I configure the service to monitor SQL on those ports? I have OpManager running with MySQL, so please don't confuse this question with installing OpManager or changing OpManager to use MSSQL. Thanks
ALERT ACTIONS
I need to know if it is possible to trigger a URL based on an ALERT. Been searching the forum - but unable to find specific info. What we intend to use this for is to trigger an action in another system using a HTTP API (a IP CCTV security system) when a certain SNMP TRAP/ALERT occurs in ManageEngine. So when an ALERT occurs, open a URL (example: http://192.168.1.200:5556/interface/alarms/trigger?alarm1) – which will tell the security system to execute its Alarm1 and perform required actions. This
Import requestors from a differant domain.
we have a trust relationship with another domain that isnt based in the UK. I have imported my requestors from the UK and created my techinicains, all good so far. What i need now is to specify another domain where i can pull the requestors from and create the technicians. Is this possible? Thanks
Log in to SD as Technician and get full admin rights
I want to be able to log into SD with my Domain credentials and get the full range of tabs (like if i logged in as local administrator) I have added myself as: AERemoteControl SDAdmin SDChangeManager SDCo-rdinator SD-Report The only tabs i get are: Home Service Catalog Requests Solutions My Details. Also i have a request in SD and it is assigned to myself. I can see it if i log in as local administrator, but if i log in as myself i cannot see it. Many thanks Allan
Resolution Date
Hello All, My Staff are out of the office most of the day and from time to time can only add a resolution to a call two days after the actual resolution. Is there a way to set the actual date of a resolution? Thank you in advance
Adding a new computer
I gave a user create single computer rights under AD Delegation for 1 OU. When they try and add a computer they receive the following error: Error Code 8007202f : Error in Creating computer, A constraint violation occurred. Any thoughts? thanks
Least User Permissions required
Hi, Can anyone advise me what is the least amount of permissions required for the user account that is setup for domain access? We prefer not give these type of user accounts Domain Administrator roles, so would like to know what is the minimum amount of permissions required to enable the user account to function with user and group management in Active Directory. Thanks, Matt
why u say active directory is child play
It provides integrated authentication and authorization to a large number of systems
Search by a custom filed value
Is it possible to search inside the application by a value of a custom field ? for Example : I added a filed called "Serial Number" in the sales additional field , I want to search for that field value whenever I receive a Request by phone to check if the product serial number is valid or not before accepting the Request. I think this will be very helpful for companies that deliver after sales support for goods
users details are not displayed on login
I had imported users details from Active Directory (name, dept. job title, telephon..) but when users log in (using heri credintials) only the Name is filled with their full name. but other fields (job title, dept. telephone) are empty!! however, when i login as technician or admin, and submit an incident request.. i just enter the name of the staff and automatically all other related details got displayed so, what i'm dong wrong? why are the details are not in its place when requesters log in?
upgrade servicedesk 7022 to 7500
Dear All, I have done one upgrade 7000 to 7022 6 month ago now i will upgrade my servicedesk from 7022 to 7500 When upgrade, it show below error (logs) Unexpected Error. Please click View Log>> for more details java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at
How could get this report with costs
How could I get time report with costs id - subject - technician- time spent - cost - date - created time - client- department - type of request
Generate Warning Tickets in ServiceDesk for Detection When Prohibited Software In Desktop Central
At the MidEast conference, @Romanus suggested that better SD/DC integration is in the pipeline, but is it in the pipeline to integrate better so that if a user repeatedly tries to install prohibited software, it will generate a warning ticket and message to a user to explain to them the software is prohibited and that it will not be allowed/infractions can occur? That would be really useful in my environment, and I imagine others.
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