Currently, a technician is unable to import the Active Directory "Employee ID" field into the already available "Employee ID" requester details field in ServiceDesk Plus. We can create an additional field to meet this requirement, but this does not make much sense. Why NOT allow for Active Directory imports of the employee ID into the requester's employee ID field? It would save whitespace and it makes sense to allow for that import, rather than make the user or technician update the blank requester field.

 

Thank you.