How to analyze the acces-layer switches through NFA
Hi Support Team, My clinet has numerous number of access-layer switches, such as H3C 3100 and 3600, then they want to use the NFA to analyze their flow and applications. However, it seems that these switches doesn't support flow commands, such as "ip netstream export host{ ip address} 9996. Any idea about it? Best Regards, Tira
VMs losing network connectivity: Suggestion
One of our customer experienced this issue(in VMware environment) frequently in the past. He identified the root cause and fixed it. Here is his comment. FYI you guys should ensure that if your customers use VMware for building your servers they are using vmxnet3 NIC’s to avoid losing network connectivity on guests. Gabriel Team OpManager Network Monitoring Software
Software Asset License - Downgrade problem
We have a slight issue with recording downgraded licenses and I'm hoping someone can point me in the right direction. We've just finished scanning over 4,000 computers and are starting to reconcile the software with our purchasing history. The problem is tracking downgraded software - If we have a total of 40 - Office 2003 Professional Licenses, out of that 30 are actual Office 2003 Professional and 10 are Office 2010 Professional Licenses, theres no way to record that. I know in older posts
Modify Status Active - Add Additional Fields
Dear I am evaluating ServiceDesk Plus for use as building maintenance. It would be interesting to have to insert additional fields to modify state. example: Area: Music Salon It would be interesting to add other areas.
SLA in Service Catalog
Dear all For SLA In Service Catalog we have to set it separately from Incident. But there is a question that I have! For example when I set the SLA for one template , in workflow I set the SLA to Low. When that requests arises and the priority of request on that time is Medium,if the technician changes the priority from Low to Medium the response time does not change.just the status changes to Medium.why ? What is the difference between the SLA in workflow and priority in each template. As I understood
Change Management Problems
I am part of a system administrator team responsible for applying updates to our server farm. Each server is categorized as QA or Production. Our normal cycle is to apply OS updates to QA; allow application owners (people we have made responsible for QA testing - Change Advisory Board in Service Desk) to test the applications on the QA systems to confirm the updates did not break anything; then have the application owner approve the OS updates (changes, if you will) for installation to our production
Remotyl Uninstall / Silent Uninstall Install
Hi, I have to remove some applicaton remotyl.. But i can not found any parameters for some applicatons like live messenger, Desktop Central already have some templates.. Iam gonna to use Live Messenger for xp, if i want to install its easy "wlsetup-all.exe /silent /nolaunch" How can i set for uninstall Live Messenger or somethink ? Do you have any parameters for global applicatons like Msn, Yahoo etc.. Could you help me please?
Warning action not occuring when Critical threshold breached on first poll.
Hi, I have have a threshold profile defined as: Critical Severity : Monitored value is > than the Threshold Limit 40 Polls to try 2 Warning Severity : Monitored value is > than the Threshold Limit 30 Polls to try 1 Clear Severity : Monitored value is <= than the Threshold Limit 30 Polls to try 1 When the moniroted value = 35, I correctly get a Waring Alert. But when the monitored value jumps from 25 to 45 between polls, the warning alert is skipped even though the value is greater
Change Notification
Hello, I have a question about the notification when a new change is created. Now, when a new change is opened, a mail is always sent to some users. Is it possible to send the mail only according to some properties of the change? For example, when the change is opened by a spefic group or when the change has high priority…. Thanks
Asset information on request details
Hello, Is it possible to show more information about the asset on the request details ? Like product type, product model... Regards, Pere.
can not select warranty expiry date on custom report
Hi, I ‘am using Servicedesk plus version 8100. I need to build a simple report listing printers including the column warranty expiry date. When building a custom report for product type printers, the column warranty expiry Date is not available ?
Key word recognition to create a request
I am looking to implement an event management system which will auto log requests by firing emails when an alert breaches a set of pre-defined parameters. I have set up the event management alerting and had this sent over to the email address that SD MSP monitors and this creates a request, however it does not assign it to a site as I need. The email address that is gets sent from is generic so I can't add it to each site. The email subject however is the following: EXC01 | EXC01 | Moorhouse | performance
8109 Hotfix Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Issue fixed in this hotfix: SD-46525: The description and the conversation getting displayed as question mark for contents other than English characters in request module. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Note for users who were in build
announcements
Dear all I have created an announcement and I Insert Web Link to Solution tab from announcement Because I had an attach file which I wanted Users to See that Attach file and I cant Attach a file from announcement field so I attached the file in solution and I refer it from announcement to solution , but there is a problem ,while a user clicks on "Web Link" it opens a new window of service desk web server and it requires username and password again, after he inserts his username and password it goes
ability to view assigned asset when clicking on Requester Details within a request
Currently you can view information about the requester when clicking on the name of the Requester in a work order. I know we can fields, however it would be nice to see the associated asset when viewing those details, without having to go to the Workstation screen.
Approval email not sending
I have a template in the Service Catalog with one of the fields "Select Aprrovers". When selecting $DEPT_HEAD$ it doesn't send any automatic approval emails when the request is raised, despite the Department Head being specified in the Department Head field in the Departments section. Why is this not working?
Tasks Permissions
Good day, how can i limit technicians to access their task only ? regards,
What is 95th in report indicating?
Hi, I noticed all my devices are having this figure of "95th" shown in all the graph, may i know what is the 95 indicating? I have attached a sample graph.
Service pack 8108 problem
With the release of service pack 8108 problem with the Russians requesters remained. In the field "Name" in Requester Details can write only in Latin. When you write "Name" in Russian and then push "Add Request", the error "the requester name does not exist..."
I have a problem with Russian font when i read the Request (Build 8108)
I have a problem (Build 8108) with Russian font when i read the Request. Instead, the Russian text, I see the following text (????????? ?????? 123 ????456????). I tried different fonts and encoding. Please advise how to read the message? Thanks.
java.exe extremely high CPU utilisation
We are running OpManager 8721 on a Virtual machine (ESX 4.0.0) 2 vCPU and 2 Gb RAM OS: Windows 2003 R2, 32 bit We are monitoring about 200 devices. I reinstalled VMWare tools (to exclude some options) and enabled the backup of the Virtual machine through VMWare. Since that moment the CPU consumption by java.exe has spiked to 100 %. I have added a second vCPU, the CPU load got down to 70 % - but still unacceptable. So: Before I reinstalled VMWare tools: CPU usage was 10% of 1 vCPU After: 70
Disposed Assets and Software Licenses
When the state of an asset is changed to 'Disposed', it seems that the managed software licences associated with that asset are not released for reassignment, i.e. they're still listed under the 'Software' tab for that asset. Yet if I change the status of the asset to 'In Store' or 'In Use', it appears under the 'Software Licenses' waiting for a licence to be allocated. Therefore I am confused as to why the asset retains the software information if it has actually released the licence for reassignment?
Error HTTP 503 when creating new incident
Hello, When we select any option in "Request Catalog" (New incident, Request a software installation...) we get the following error: HTTP Status 503 - Servlet org.apache.jsp.workorder.WorkOrder_jsp is currently unavailable type Status report message Servlet org.apache.jsp.workorder.WorkOrder_jsp is currently unavailable description The requested service (Servlet org.apache.jsp.workorder.WorkOrder_jsp is currently unavailable) is not currently available. Our version is 8.1.0 Build 8107. Other options
Windows Remote Desktop
We are currently using the latest version of PMP, all of the sudden the "Windows Remote Desktop" feature is no longer working (the one where it launches the session through a web browser) When we launch "Windows Remote Desktop" we get "fail to connect to gateway!", then we get a blank screen. We have already tried bouncing services and server with no luck.
How to modify register form?
hi all I need to add more field to Customer Portal register form (as Company,..), but I cannot see document to do it. Could you tell me how to do it? tks in advance.
Force10 S50v is detected as server with netsnmp
While trying to discover a Force10 s50v - it appears to classify it as a server with netsnmp - how does one rectify this so that all the appropriate monitors appear for the switch. Changing the tags manually does not populate monitors
dynamic menus in IE9
Hello, sometimes, the dynamic menus will not disappear when you take the mouse away. and you must take the mouse over the menu again to get it to disappear. I've tested it with Google Chrome. same problem. It is not essential for the operation. but in the long term, really annoying. do you know what to do ?
$RequestLink HTTPS
Hi all, After updating to SDP-MSP 8, the value of $RequestLink in emails sent confirming new requests has changed from "https" back to "http". I've tried updating this through the "Self-Service Portal Settings" but this has not changed it (this reports the URL should be https, but we still see http in the emails). How can I update $RequestLink in the "Notifications Rules"? Cheers Stuart
Alert reminders for extended down time
Is there a way to configure OpManager to send reminders of a critical alert if a device is down for an extended period of time? We monitor routers and switches at remote locations that will occasionally lose power. We have notification profiles setup for when the device misses 1, 3 or 5 polls, but those all come in within the first 30 minutes or so. If we have a power outage that lasts several hours, it would be nice to get a reminder every two hours or so that the device is down. Is there anyway
Report Errors in build 8002
Hi, When i go to run a report I now always get the following error: javax.imageio.IIOException: Error reading PNG metadata Can someone please advise? Many thanks, Matt
Aggregate bandwidth monitor for switch interfaces
Hello, I'm using OpManager 9101 and have successfully created a custom monitor that displays the throughput of a switch interface using some notes from an old forum post. The monitor OID looks like the following: (.1.3.6.1.2.1.2.2.1.10+1.3.6.1.2.1.2.2.1.16)*8/($DELTA_TIME*1000*1000) This returns a rounded integer value in Mbps. The monitor is a little quirky (when I edit the monitor through a device snapshot, the polling interval and units I originally configured it with - 15 minutes and Mbps, respectively
How to start service OpManager in linux
hi i have problem i want to start service OpManager automaticly but if i close my terminal service opmanager is shutdown. i have refered http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002634503 but i have error env : /etc/init.d/opmanager no such file or directory please give me advice thanks didik p
Release Updates July 2012
We have released a couple of updates to ServiceDesk Plus On-Demand: Software Asset Management - Additional Software License Types ServiceDesk Plus On-Demand now supports additional license types for Software Asset Management apart from the currently available ‘Individual’ and ‘Enterprise’ license types. The entire list is given below: Individual: License type for single installation OEM (Original Equipment Manufacturers): License type for software that is already installed in the hardware. Named
Oracle monitor error
Hi, i added a oracle monitor two weeks ago,it works fine.but the monitor report error: Unable to connect to Oracle Server. Error Message : Protocol violation how this happens?
Manual mode download of Java Update
Hi all, Greetings from Desktop Central Technical Support Team. A quick intermittent update on the Java download issue. Recentrly Oracle has introduced License Agreement acceptance while downloading the product. This is causing the issue with Java downloads. Desktop Central team is working on this to handle it. However, during that time you can deploy the recent Java patches as prescribed below. Step1 : Please download the executables from the URL given below http://www.oracle.com/technetwork/java/javase/downloads/jre-7u4-download-1591157.html
Patch ID 11702 Always reporting that it needs to be installed.
I am currently running the latest Desktop central update, 80025 On problably 1/2 of our 90 PCs managed, it shows that there is the critical update : ID: 11702 Bulletin ID: MS12-025 MS .NET 1.1 SP1 I have ran the agent and scanned the PCs again and shows the update. I select those PCs, and have it push the update out to them. It reports that it has been installed. By checking on the machine itself, shows that that update is installed. Re-scan the PC's. It still shows that it needs to be updated,
Mandatory fields in resources
Currently, SDP does not allow enforcement of selection of resources. If I create a form to which I add resources, the user can submit the ticket without selecting any options in the resource list. That makes the use of resources somewhat redundant. If we create a resource list asking (e.g.) that a user select the software they require to be installed on a PC, we must be able to ensure that the user selects at least one of the options. It is the resource that should be mandatory requiring a
Service Desk Online Beta
Could I please request for the beta.servicedeskplus.com to be upgraded to 8108 (from 8100) so that I can see the new Task features. Thanks, Andrew.
Add on Project Management for SDP Professional
Hi, Will any cost or free will? Do you have to install every time you update the version of SDP? Thanks a lot! Mauricio
unable to start servicedesk after upgrade
Hello, We are unable to start servicedesk after we upgraded from build 8106 to 8108. It runs all the modules but when it gets to "Application layer started" it's unable to continue. From this point its only periods (......) that are displayed. Kindly help resolve this issue. Regards
Next Page