Technician sends task to requester
Dear all
Is there any way that Technician submits a ticket to the requester through Service Desk ?
For example: Technician wants to tell a requester to check or do something and send back the reply about that task.like checking Service Pack which applied in their system works fine or nor,
Then after requester checks he should reply the result of that performance to the technician
Is it possible ?
Regards
Negin
Is there any way that Technician submits a ticket to the requester through Service Desk ?
For example: Technician wants to tell a requester to check or do something and send back the reply about that task.like checking Service Pack which applied in their system works fine or nor,
Then after requester checks he should reply the result of that performance to the technician
Is it possible ?
Regards
Negin