Error I got when I started manually on run.bat
Help from this problem
Tickets Report Unassigned
How I can get a report that tells me how long you were a ticket without being assigned to a technician? and how many times had to be reassigned a ticket? Thanks, Mauricio Fuentes
Revamping of Outlook integration
Dear Customers, We are planning to revamp the outlook integration to be more specific to the customer requirements and usage. So we need your inputs for this aspect. Basically , we need some feedback for the below functionalities 1. Currently we are synchronizing the Contacts between Outlook and SupportCenter Plus. We find its more useful for most of the customers as one way import, i.e Import Contacts from Outlook to SupportCenter Plus Is this useful in the other way to update the Contacts
Report Request - unassigned requests
Hi, I need to create a report to show all open requests, that have been open for at least 8 hours and that have not been assigned to a technician. The results need to be grouped by 'group'. Any help would be much appreciated. Thanks.
connect to RDP through VPN
i have service desk plus install and from my office everything seems to work fine, the problem is when i get out my office and connect there through my VPN then the remote admin does not work showing me a message "could not connect, Reconecting" but nothin happens, Can you help me?, Regards
unable to add device in Op6
Hello (again ), atm I try to add a device to OpManager6. Normaly no big thing, but here its somekind strange: 1) Searching for the IP adress of the device returns: "Sorry your search returned no results.Click here to add a device." 2) So I click "here" and am forwarded to "Admin > Add Device". I enter the IP-adress and the community string and click on "Add Device" 3) Now I get an error message "Device already present in the System" And now I am back to the 1st point. How do I get this device "into
User login problem
We installed ServiceDesk, added 5 local technicians. Then re migrated Active Directory, since doing so it seems to be causing problems for the technicians to login, I had to try local authentication about 50 times before it logged me in. Also it is not saving the technicians domain, I save the domain, it reverts back to "none" This is not the only place it is not saving, in forms too I make changes, save, it looks fine then come back and it has reverted the changes. We use asset explorer and it was
Problem Exporting Reports
I have created report which runs and displays onscreen with no problem. When i try to export the data to an Excel spreadsheet though nothing happens. Web session with Saranraj on 26 Jun confirmed the issue and confirmed the same result in his test lab. Is there any update on this one? Thanks!
Need help in Reporting for Group members
I have few hundreds of Groups and I need the members for each group in single report... regards, Abdul Majeed
Report not visible
Hi, I have created a new report with a customized query in the Corporate IT part. The results of the report are ok. However, this report is not available for the rest of the people. They don't show it in the reports tab. I'am as a administrator role so I dont know which is the permissión which regulate this. Any idea? I paste the query. Maybe is missing something that is related with that. SELECT solution.solutionid 'Solutionid' , KB_Topics.TOPICNAME ' Topic',Solution.TITLE 'Subject ',Creator.FIRST_NAME
Import of service offerings into the Service Catalog in SD+
HI, I would like to know if I could import service offerings into the Service Catalog in SD+, instead of creating them one by one. I was thinking of some way via a csv file, let's say. Is that possible? I'm talking about the latest version of SD+, Enterprise edition. Thanks, Dimitar
ADManager Plus 5.2 Build 5231 has been Released! Download Now!!
Hi, An exciting news for all ADManager Plus customers: ADManager Plus 5.2’s latest release, build 5231 has been released. It’s available for download, Right Now! Highlights of build 5231: New Features: Detailed Group Members Report: This report gives you the complete membership information of Active Directory groups and their nested groups, including the information of cross-domain members in the specified groups. Enhancements: • Enhanced performance in report generation. • Enhanced Localization
After upgrade 8108 Russian descriptions ot requests displayed by signs "???????"
Hello. After upgrade ServiceDesk to buid 8108, descritions of all request displaed by signs "????" It was OK With biud 8107. Can you help me? P.S.: Description of requests in Russian.
Roles in SDP
Dear all There is a question that I have, Here is an example that what i need I have 5 Technicians : T1, T2, T3, T4, T5 All of them work in one site. I have not defined any Sites because they are all work in one company. T1 wants to see all the requests assign to himself and T2 T3 wants to see all the requests assign to himself and T4,T5 but T1 and T3 don't want to see each others requests In Admin-->Roles There are only 4options(All, All in associated sited, All in group & assigned to him, assigned
Device Expert server crashed
Hi, I had a Device Expert server running 5.5.6 on a Windows 2003 SP 2 Server. Recently the server crashed and a i was able to access the server again and take a backup using the backupDB.bat script. I have another server running the same version but when i import the backup the service doesn´t start again. I don´t have the 5.5.6 installer so i can´t perform a clean installation and try to import the backup. I also have a copy of the ibdata1 and ib_logfile0 and ib_logfile1 files. Is there a way
8108 Hotfix Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 8108: SD-45844:In requester auto complete available in 'New Request' form, the required requester cannot be selected by using up/down arrow. SD-44680: When a note has a double quote ("), then editing such a note will always open the previously edited note in the request details section. SD-46244: When a conversation(received
URL does not work with name
Dear all There is a problem that I have. When I type the URL of ServiceDesk from other computer it does resolve but with IP is Ok? What is the problem and what should I do ? Regards NeginUR
turning off port to application conversion
Hi all, how can I get Netflow Analyzer to just display the port number instead of the name? More often than not the name is wrong, and it's wasting time having to go look up what the actual port is.
application mapping is wrong
Hi all, is there a way to delete all the application mapping entries at once, and not have them return? They are so wrong I'd prefer to just have raw port numbers in the NFA displays.
Technician Notifications
Currently, email notification is only sent to a group when a new ticket is submitted It is not appropriate for someone in, say, the Linux Admin group, to assign an existing ticket to a technician in, say, the Windows Admin group since that Linux admin does not necessarily know who in the Windows Admin group is most appropriate to process the ticket. Hence there is a need to be able to automatically send an email to a group when an existing ticket is assigned to a group. Suggest that you amend
Custom Script works for some machines and not others. Get Error Message : Incorrect function
I have created a batch file that I push out that runs a command and ports the results and creates a text file located on a network share. I'm unable to see why it work on some and not the rest. Can any one help? Here is part of the computer log file that the script failed on: [ 2012-06-27 12:55:16:264 ] [ 1624 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 10.222.65.24 : 8020 [ 2012-06-27 12:55:16:280 ] [ 1624 ] [INFO] InternetGetRequestEx : Content Length of the request file:
Layer 2/Layer3 topology map for all branches
dear sir i would like to ask how can i make Layer 2/Layer3 topology map for all branch in one map? when i make the map and choose the seed device (core Switch) its only show me the local map and the network that connect directly to this device. i have different branches in same town and some branches in different city, how can i grouped all in one map? is it possible! thanks
ELA User Based Report
After I created and scheduled a NEW user based report, by selecting from drop down menu, host and users, we are unable to edit it by clicking on the newly created report name. For example I need to add a new user. how to add a new user in a previously created and scheduled user based report?
cannot delete site
Hi, I am trying to delete a site, but get the following error: FAILURE :Site is being used by a module. Hence cannot delete it. I cannot find the association with the site anywhere. Here is the log file entry with the errors within: Caused by: java.sql.SQLException: The DELETE statement conflicted with the REFERENCE constraint "WorkOrder_FK4". The conflict occurred in database "servicedesk", table "dbo.WorkOrder", column 'DEPTID'. at com.adventnet.db.adapter.Jdbc20DBAdapter.handleSQLException(Jdbc20DBAdapter.java:1042)
Post your requirements for Network Management Tools
We are currently in the requirements gathering phase for the next release of OpUtils. For the next release, we have planned to include more tools in the Network Monitoring / Management area in addition to the enhancements to the existing tools. Your input would be greatly appreciated in the following areas: 1. Tools that you would require to get the details about your network devices. 2. Enhancements to the existing tools to meet your specific needs 3. Any other additional features like scheduling,
Not receiving logs
Hi, My "advanced search" give empty output, how do i check if firewall analyzer receving logs ? I have verified that the firewall is sending logs to firewall analyzer. Thanks. Regards kok kiong
Requesters can't se their reported incidents
I recently erased all of the requesters from inside SD+ and then re-imported the users from our Active Directory. Now my requesters no longer can view their earlier reported incidents. They don't have any rights to open them. What can I do to fix this? I use SD+ 8.1.0 Build 8105 and SQL 2005
Date custom field
We have a custom date field in our assets for Date Modified. Is there a way for this to automatically put in the current date when someone edits an asset?
Update issues SDP 8100
Hi. We now update our SDP distrib (OS linux without X server) from 7605 to latest build. To do this we sequentially applied service packs as described by http://www.manageengine.com/products/service-desk/migration-sequence.html. The latest successful update was from 8000 to 8027. Update from 8027 to 8100 fails with errors. First of them are identical. 24.05.2012 9:50:30 [SYSERR] [INFO] : com.adventnet.persistence.DataAccessException: [ViewConfiguration_PIDX] Exception occured while inserting rows
Form Canvas
hi, Below this the custom template layout.. Is it possible to amend the labels of the sections. Like below given as Request Details and i want it to change to some other text based on my requirement.
How to Add Windows Services for Monitoring
Hello-- We have some Domain Controllers that we want to monitor some of their Windows services. One example that we want to monitor is the DNS Server service--but there are several more services and we need to monitor for other servers as well. How do I add Windows services that are not on the list? A generic answer is fine so I can apply that info to other services. I'm guessing it might have to do with the server's MIB, but I'm not sure. Thank you!
iPhone App Password Auth Failure
I have encountered an issue with the iPhone App and was hoping for some guidance. Right now, I have the app pointing to the proper IP and port, but I seem to be getting auth failures. Here's what I see: -When I try logging in as me (administrator) I get INVALID_PASSWORD -When I try logging in as other people I either get: NO_SUCH_USER or INVALID_PASSWORD However, there are occasions where I get INVALID_PASSWORD when there is no user of whatever name I put in. We are running SupportCenter Plus on
request email - can not send replay
I have a problem with request emails. Some times images are not processed correctly. They are shown as broken link in the request and it is not possible to send a replay. In the logs I fund these lines: Inside extractAttachments...| filename in extractAttachments : =?iso-8859-1?Q?Billede_(enhedsuafh=E6ngig_bitmap)_1.jpg?= Unrecognised Attachment : =?iso-8859-1?Q?Billede_(enhedsuafh=E6ngig_bitmap)_1.jpg?= java.io.FileNotFoundException: ..inlineimagesWorkOrder509520.jpg?= (The filename, directory
Automate backup of database / configuration file.
Dear OPM Support Team, Auto backup of database / configuration file to the another server or other drive periodically. Thank you in advance. Ko Young Suk.
Possible bug on CMDB configuration for BUSINESS service
Hello, Even though SITE appears as a default field when adding a new Business Service it does not let you choose one, it does not show.
How Do I Apply the Same Monitors and Notification Profiles to Multiple Devices?
I'm stuck. I had a device (Windows 2003 server) have an alert fire for disk utilization, but the notification didn't get sent. I know it was working before, but for some reason it didn't send the notification email. I went in and tried to figure it out and decided it would be best if I just re-applied all of the notifications to all of our devices again--just in case. Now I'm stuck. I've got device templates -- I've got monitoring and alerts -- I've got notifications, but I can't figure out how
Asset Agent does not start
Hi, Trying to install the asset agent manually on my laptop, but the service fails to start. Keeps giving me: "The Manageengine AssetExlporer Agent Service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs." Helpdesk Version 8.0.0 Build 8026 I am running windows 7 64bit. I have already tried uninstalling, re-installing. Uninstall, reboot, then re-install. And re-created agents each time from helpdesk interface.
Password Expiry E-mail Format
Hey all, I am having some trouble getting my e-mail to format line breaks and indents accordingly, everything is just smashed together. What can I do?
Measuring link bandwidth utilization using netflow
Hello, How do you measure bandwidth utilization between two poitns using netflow analyzer? Thank you.
Problems OpManager "Process : Collector [ Failed ]"
their help with the following problem, Process: Collector [Failed], also indicates that the DB is corrupted, but the problem still perform RepairDB.sh and indicates the following message: [Root @ netflow opm-bin] #. / RepairDB.sh Checking if the server is running .... Useful Startup - Enabled == null strSSL Useful Startup - Protocol Name ===> http RepairDB in progress, it may take Some Time. Please wait ..... . / RepairDB.sh: line 16: myisamchk: command not found RepairDB completed. [Root @ netflow
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