Deleting Solutions...
I can't see where you can delete solutions? Is this possible?
Filtering out frequent config changes
We have a few devices that we monitor with NCM that frequently have a couple of lines of their configurations changed automatically. We'd like to have NCM filter out these lines of the config so that they don't show up as changes every time a scheduled backup runs, or as a difference between the running and startup config. I have tried using the "Add Exclude Criteria" tool, but it isn't working. I noticed that the Template Names in the list don't exactly match the Device Template Names under a
User logon reports to include logon from unlocking screen
I am looking for the option to have a report of current user logins and a report of logon history from unlocking screens. The current reports only have logins from a user logging into a machine from restart or logoff and most users these days only lock their screens or wait for the screensaver to lock their screens so you do not get an accurate report of when someone used the terminals. This would be useful to have as an option or as another report as we like to track who is using the systems afterhours
What is the best way to synch MEDC with AD
Here is the issue. Manage Engine appears to have old computer objects, while our Active Directory is up to date. How can we synch the two so old objects disappear and new objects are added? Or is this a manual process?
Custom Software Groups
Hi there, Recently our installation of desktopcentral had an issue with the Apache services. We could not resolve the issue, so regrettably another team member reinstalled desktopcentral. I didn't mind this much, as it gave me a chance to familiarise with settings again. However, i cannot seem to find the create custom groups option for software. If i go to the Inventory tab and then look in the Actions/Settings pane to the left of the window, i do not have a Group Software link available. I'm
Reminder emails
Is there a way to setup reminders (or big red flags) in SDP so the technician gets an email reminder if there was no activity on a ticket for i.e 3 days (no response or reply), which would indicate a follow-up is needed. Thanks
Licensed Managed
I I receivedthis mail. You have licensed to manage only 1600 computers and you are already managing 1600 computers. You can only add 0 computers now. Alternatively, you can Purchase license for additional computers and upgrade. but when i but when I run the inventory only have 15
customize font in servicedesk
Hi I want to customize fonts in servicedesk. LTR font is verdana by default and i'm ok with it. I want to change default arabic font to tahoma, because Verdana is very hard to read for user. I found sdStyle_RTL.css, but it completly change the direction of the software. I only want to change the font of arabic language and left software in LTR. could you please help me and let me know which css should i modify Many thanks bigexex
Reset next poll time?
We have an issue where someone set the system clock on our server to 2013 which now has all of our monitors set to next poll a year from now. We've tried unmanaging/remanaging the monitor, triggering a manual poll, nothing seems to reset the last/next poll time back to current year. Is there a way to reset the next poll time for all monitors?
How to modify the country list
Hi, I want to ask, how can i add hong kong in country list while creating site? Thanks,
Uptime alarm?
Hello, been browsing the forum for a while and i couldn't find what i was looking for so here it goes: We would like to monitor the uptime and make it warn if a server haven't been rebooted after lets say 180 days. I've tried to set this up with a normal threashold and a notifcation profile but the sysuptime answers in second which leaves me with a long number of digits. And if i write in the calculated amount of time to try to make it warn after some time it doesn't alarm anyway. Any ideas on how
Hotfix 7910 released
Dear Customers, We have released our new Hotfix 7910 Please download the service pack from the following link http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features included in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7910 Thank You. Regards, Arun SupportCenter Plus
self-service portal
hello is there any way to add additional fields in the requester self-service details page?
view requester details
Dear All i need you help. Since we updated the hepdesk to Version 8109 the technicians are not allowed to view requester details. How can I solve this?? Regards Julia
Migrate our Database to ServiceDeskPlus OnDemand
Hello, We buy ServiceDeskPlus OnDemand and we would like to migrate our database for ServiceDeskPlus OnDemand. How can we do it ? Regards, Tomé Lopes
Change Router Health Graphs
Hello, Is it possible to change the graphs lists under the "Router Health - Today" tab? Is it also possible to add more tabs? Maybe a tab for Bandwidth, IP Pool count, etc. I found the opmanager_snapshotinfo.xml file. Is there an easier way to update or change this file? It would be nice if the tab was able to be custom created.
The SSL Port(am.ssl.port) 8443 is occupied
Dear All I Need Help I Got This Error after i installed the Manage Engine Application Manager 10 The SSL Port(am.ssl.port) 8443 is occupied. Change the port in conf/AMServer.properties
Huge size of indexes folder
Hi, Recently I’ve noticed that free space on my disk is shrinking, and size of folder indexes in ManageEngine\EventLog\server\default\indexes\ is now over 40GB. Can I manually delete those indexes ? Regards
Min Monitoring Interval time
I'm using Opmanager 9. Is there a patch or other method that allows the monitoring interval for URL monitors to be less than 1 minute? I need finer resolution than 60 seconds in order to properly track a web service performance issue. Thanks, Frank
Monitoring MSSQL Instance
Hi, I have given my best and i couldn't figure out how to get MSSQL database monitored, here's the following steps i have done. 1. Add Server 2. Go to Performance Monitor 3. Go to MSSQL Tab 4. Select any options available from list 5. But as soon as i add it, it give me an option saying Select Database, but there's no database listed, i have 4 database available. Note: OpManager is able to monitor all other stuff like CPU Utilization, Memory Utilization and Disk Utilization could some one let me
Incident - Additional Fields - 24 Text, 8 Numeric and Date/Time limit
The ability to create templates is a really good feature, but we are running out of additional fields. Can the number be increased from 24 text, 8 numeric, and 8 date/time? Thanks, Alex
REQUEST: Multiple Email Addresses Per User
Can you please add the ability for requestors to have multiple email addresses (perhaps up to 3 or so)? I have many users who forward their messages to their personal accounts, and create requests from those email addresses. Then I end up having two or three requesters listed for one person because they have multiple addresses. It makes reports confusing also. Thanks, Derek
Remove Disk Utilization Check?
I'm monitoring over 350 servers and have determined that I have no use for the Disk Utilization Check since I monitor and alarm on each individual disk. Is there a way to globally remove the Disk Utilization Check on all servers instead of having to do it on each one individually?
How to calculate Time Spent on a Request?
Hi guys, Can you say how I can calculate the Time Spent on a Request by subtracting the Created Time and Resolved Time. I know the two dates are stored using bigint, but i don't know how to subtract the two to get hours and minutes. Thanks for any help.
Service Catalog
Is there any news on when the service catalog for OnDemand-Service Desk Plus will be released?
change status from 'requests' view
Hello We would appreceate being able to change request status from the requests view, by clicking on the status which opens a drop-down-box or a popup to change the state Thanks for your help Kind Regards, Marc
SQL query warranty expiry date
I searched the forum for sql query warranty expiry date and found this:- SELECT resource.RESOURCENAME "Resource Name",LONGTODATE(resource.warrantyexpiry) "Warrenty ExpiryDate",productType.COMPONENTTYPENAME "Product Type" FROM Resources resource LEFT JOIN ComponentDefinition product ON resource.COMPONENTID=product.COMPONENTID LEFT JOIN ComponentType productType ON product.COMPONENTTYPEID=productType.COMPONENTTYPEID order by 3,2 The report query worked fine but i would like to know if anyone
Automatically change call status
I want to put a call on hold as we are waiting for something to happen, this something has a definite date when it will happen, hence is there a way of changing the call status from on hold to open on a specific date?
invitation mail to technicians
Hi, we are using SD plus on demand. I have created technicians and enabled login for them. No invitation mail is sent to the technicians. Mail server settins are OK, I can send and receive mail through requests Could you please advise Thank you Baran
Template for failure of doing tasks by technicians
Dear all There is a question that I have. As I know that Service Desk Plus has designed based on ITIL Standards, There is a suggestion of adding a new template but I am not sure that is this issue base on ITIL standards or not. I want to add a new template of "Suggestions and Comments" under Service catalog. I mean that requester can submit about failure of doing the tasks by technicians to the manager of IT Department,and then I can report from them. Is there any way to perform this action under
ELA & Oracle
Hi, I'm trying to add Oracle host to be monitored in EventLogAnalyzer. I followed the configuration guide where I added Oracle host in ELA configuration and modified my Oracle to write logs to audit.log file. I examined the audit.log and its capturing events from Oracle but ELA is not showing those captured events at all !!! I modified my syslog.conf to to send *.warning @myELAserver .. and I'm getting normal syslog messages but still no oracle events in the application :( Also, I tried importing
OpManager CPU Utilization always at 100%
OpManager shows the CPU utilization of many servers at 100%. When on the actual server they are much lower than that and it needs to be fixed. Thanks.
dell force 10 switch mibs
Hi there, I want dell force 10 switch mibs. Regards Abhishek
Fortigate monitors
I have created a new Device Template for Fortigate 310B and 3016B and created new monitors for the CPU Utilization .1.3.6.1.4.1.12356.101.4.1. 3.0 Memory Utilization .1.3.6.1.4.1.12356.101.4.1. 4.0 Active Connection Count .1.3.6.1.4.1.12356.1.10.0 I have tested the monitors and they are working fine and retrieving data however the gauges for CPU Utilization, Memory Utilization and Active Connection Count are not displaying anything. I have added to the opmanager_snapshot_dial.xml the bellow entries
Opman Tab error (9200)
Hi! I updated Opman from 9101 to 9200 yesterday and since then I am having problems on updating tabs for the interface. Infact there are no tabs there at all for any user including admin. Is there a way to restore the original tabs? When I try to put tabs there and save the applications prompts Error and nothing more. Do you have any suggestions on how to solve this problem? Best regards Andreas Karlsson
TLS authentication within service desk plus.
We use the service desk plus on demand product. We are trying to enable mail fetching but our mail server requires tls authentication. How do we enable that on the manage engine side?
grep information serial number cisco router device using OpManager
Hii All Need guidence i have used OpManager to monitor devices like Router and switch. i want to grep information router serial number using Opmanager. i use SNMP protocol can i grep information router serial number using Opmanager ? thanks Didik P Adi
AJP (mod_jk) port configuration
I would like to use Apache HTTPS server to proxy ServiceDesk outside our firewall (for contract support people, home, and blackberry access.) I have several Tomcat/JBoss applications that I proxy through Apache's mod_jk 1.3 (Jakarta Connector) module. This works well because 1) it uses an alternate port that directly connects to the application, 2) it handles variable (POST & GET) well, 3) it's faster than mod_proxy, 4) it introduces few problems than mod_proxy, and 5) it can be on HTTPS port 443
OpManager - Widget/Dashboard faults
Unable to see "core routers, switches, routers etc" in the Infrastructure snapshot on the Home, Overview dashboard. When i click edit It shows them in there but fails to display in the actual overview. Tried to add a new Widget and get the error "Error Type: LoadXLM, Description: Incorrect XML" when i click ok, the error goes away but i can't add any widgets.
Enable Account Combo-Box when Editing Request
According to this: http://www.manageengine.com/products/service-desk-msp/faq.html#RequestHandling6 it cannot be done. How can we enable this to be able to move a request from one account to another?
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