Template for failure of doing tasks by technicians
Dear all
There is a question that I have.
As I know that Service Desk Plus has designed based on ITIL Standards,
There is a suggestion of adding a new template but I am not sure that is this issue base on ITIL standards or not.
I want to add a new template of "Suggestions and Comments" under Service catalog. I mean that requester can submit about failure of doing the tasks by technicians to the manager of IT Department,and then I can report from them.
Is there any way to perform this action under service desk or this definition is not categorized here?
Regards
Negin
There is a question that I have.
As I know that Service Desk Plus has designed based on ITIL Standards,
There is a suggestion of adding a new template but I am not sure that is this issue base on ITIL standards or not.
I want to add a new template of "Suggestions and Comments" under Service catalog. I mean that requester can submit about failure of doing the tasks by technicians to the manager of IT Department,and then I can report from them.
Is there any way to perform this action under service desk or this definition is not categorized here?
Regards
Negin