Send email when ticket is closed
I've seen some similar feature requests;
I'd like to be able to specify a list of two to four users to be emailed when a certain type of ticket is closed. These types of tickets all have request templates. Therefore, I'd like to be able to create the list of email addresses in the template so that every time the template is used, the email list is automatically populated. When the request is closed, in this case an account deletion request, then individuals in my HR and facilities dept would be emailed the same notification as the requester gets when the request is closed.
thanks
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