More domains after import csvfile for assets
After importing a CSV file with assetinformation we have more than one domain to logon to with unusable names like CZC3236M2M in stead of only UZA Can you give me a query to run to cleanup this in the database?
receiving IT asset items on PO
On my purchase orders, Service Desk is preventing me from receiving items, if those items are an IT Asset. I get the following error message. "Failed to receive 1 items(s) as the Max Number of IT Assets exceeds the license!!!" Why am I getting this error message? On POs where I have a mix of non-IT assets, consumables, and IT assets, SvcDesk lets me receive all items except the IT asset items. On POs that contain only IT asset items, I am not able to receive any items.
[SCP ver.7921] Searching section problem with korean
Hi, there Recently, I got an upgrade to SCP ver 7921 . That's nice to work, as like speedy, and more surpass functions then other tools didn't got. Thanks and thank you very much. But I found a serious problem of searching field at Requests tab left top. Exactly, If I make a search by English or Number or Request No., it works well and no problem, but, If I typed searching order by korean(or other languages, I don't care :)), it can't find any of those tickets. It worked well at previous versions(it
Is there a LOG entry made when a request is deleted?
I understand that when a request is deleted, it is deleted ENTIRELY from the DB -- but is there a log history of the deleted request? It would be helpful to know WHEN it was deleted and by WHO, even if we can't recover the request itself. If there is a table I can query, that would be great. Thanks. jg
Add change status on Mail to Requester form
I propose adding an option to the Mail to Requester pop-up page that would enable changing the status from the same screen. Many times when replying to a requester we need additional information that should stop the timer on the request. Adding a checkbox or dropdown menu to the same screen to change the status would save a couple of clicks. If using a checkbox (my preferred method) the specific status could be set from the Admin>Self-Service Portal Settings similar to the "While a request is waiting
New site issue
Hi I have created a new SITE and using it well i am created template , groups and other categories and sub categories. I want to know that when i am creating another site , i need new groups and categroips information. But i dont want to template to use again , i need new site with new template for that site users. but when i created a new site and add user to that site, all 2nd site user are able to see the old site templates , but i dont need that. Please guide and help me Regards MAJ
Tasks in a request
We are trying Service Desk and we would like to know if is possible to close a request when the tasks of this request are completed?
Report pdf
Good afternoon! When exporting the report to pdf fonts aren't displayed.
Quick Recap: Features released in Applications Manager after version 10.0
ManageEngine Applications Manager had a bunch of features and enhancements added to it after Release 10.0. Here’s an abstract: Out-of-the-box monitoring support for the following monitors was introduced: - Windows Azure - VMware vFabric tc servers - VMware vFabric RabbitMQ - Cassandra Database Server - MongoDB Server - Redis Database Server - Nginx Web Server JBoss monitoring was extended to support JBoss
Remove or disable a service from in a services template?
Hi, is it possible to remove a service from a services template? We got a domain controller monitored via the services “Active Directory” in the ApplicationsManager, but there is one service (“File Replication Service”) which will be always red, because the service is disabled by us on the monitored server. So the health of the AD-server is always red. So is there a way to remove this service from ActiveDirectory template or another workaround for this issue? Kind regards Chris
How to insert Canned Response without removing previous Email History?
Hi, Is there some way I can insert the canned response's into a reply email without actually deleting the existing email trail & subject? It so happens sometimes customers dont exactly respond on time and we have to send quick email reminders by inserting properly formatted canned email. But without the history of previous emails - everyone in the email chain gets a bit lost as to which case we are really referring to. Thnx Renjith
Request Status Filter Dropdown
I have created several new request status types and how do you get them to show in the filter drop down, there all type open.
Approval log in approval link
Hi, As per our process certain requests require approvals from several departments with final approval going to senior manager, who is constantly on a move and checking requests via BlackBerry. When an approval request link is being received by approving parties, it opens basic information, especially there is no approval history or log included. Is it possible to somehow include approval history without going into the system and checking by opening full request? Reason for this change is that
Email Enrollment Notification is not formated.
Sent my first Enrollment notification to a test group and all information in the email body was one run on sentence. There was no format at all. Is there a way to fix this? Here is an example of what the email looked like: Visit the following URL, login with your credentials, and enroll for password self-service: https:xxxx.xxxx.xx What do you do during enrollment? Here, you provide information with which your identity can be verified. You do any or both of the following: Choose or write your security
Case Sensitive Quick Search on Restrict Users License Management page
The "Admin" tab, "License Management" section, and "Restrict Users" Page, the Quick Search there for Display Name and SAM Account Name is currently case sensitive, this has caused some confusion for helpdesk staff who have been unable to find a restricted user and allow access because they've not entered the search parameters in identical case match. Please can you make searching on either of these fields non-case sensitive, thank you.
Alternate languages in ADSelfService Plus?
Are languages other than English supported by ADSelfService Plus? We are a global company with users in Japan, Korea, China, Germany, France, and others where users are not fluent in English and we are experiencing difficulties in managing password resets. Thanks, C
Unable to Login to Admin Page
When I attempt to login to the admin page which is hidden from the Login Screen, the page tries to load and then goes back to the regular sign-in screen. I am trying to access directly from the server the application is hosted on and the application is running on Port 80 with a SQL backend database. I am trying to access via the following link: http://localhost/adminlogin.cc Any ideas?
Is there a way to Edit an uploaded autoenrollment .csv file or delete it?
I uploaded a csv file and I need to change the security questions on it...i uploaded a new csv file with the changes and it merged the data from the two csv files together... How can I edit the csv file and delete the questions I dont want? Or how can i delete the csv file?
ADselfservice + without the selfservice bit
Hi we are looking to implement a user verification system on our network in the next few weeks to assist in password resets. Can ADSS be used by the service desk only to verify a user and allow the password to be reset. i.e. we do not wish to allow self service of password resets and or account unlocks but so want the service desk to confirm the user is who they say they are by requesting the 2nd and 5th letters of the predefined word.
Stop Mail alerm
Hello, im assigned an alerm to send mail when certain server is down but at certain time im making this server down for maintainance but it keeps sending me mails every 5 minutes i need to stop that till i finish my maintniance How can i do so ??
SSL invalid w/ wrong dates
I have a cert from godaddy that's installed, but not showing correct dates rendering it as untrusted to end users. Checking the certs in the jre\bin file show correct dates. I've tried running the keytool import again and doublechecking the server.xml. Any suggestions on how to get the cert corrected so it's trusted? Thanks
disable default incident template and use a drop down menu instead
Hello We are currently running service desk plus v8. Would that be possible to completely disable the default incident template and force users to use a drop down option? We also want to remove the button under requests tab to create a new incident. Very much appreciated.
Custom Report - Breakdown of number of notes
Hi, New to doing custom reports. I have tried to find a report here which will allow me to see the number of notes my IT techs are putting on their tickets for each month. I am unsure if this can be achieved with this product. My aim here is to firstly find any incidents which do not have any notes but also find incidents with minimal documentation (notes). Below is a table of what I am trying to produce. I use mysql, I am happy to provide clarification if there is any confusion thanks, Daniel
I think I have broken service desk plus, is it possible to reconnect attachment folders to new server install without a full restore
I have upgraded SDP to latest version and all users have logged back in and started using SDP but using a test front end by mistake I now have a functioning system but when I click on attachments in the various modules they cannot be found, is there a way to re associate the attachments I have all the attachments in a zip file and have recreated the correct file structure under the bin\attachments folder Please help a desperate Techy
Impossible to retrieve API Key from SDP 8.2 - Free edition
Hi all, I installed SDP 8.2 and it works perfectly. I want to improve my knowledge and i'm interested to use the REST API for automating tickets management. I need a technician key but when i try to associate a connection to a technician user a message is raised, indicating that it's not possible. I figure it's because the free edition is limited to one technician. When i check the administrator account, this account is configured to be associated with a connection but i'm not able to regenerate
How to check if TLS is running on remote emailsystem
Hi, we are offering TLS on our external mailgateways and I would like to know of it´s possible to setup a monitor to check if TLS is enabled on the remote emailsystem. Best regards, Tony Lewis
Windows Server 2012 Hyper-v support
Any support for Windows Server 2012 Hyper-v on its way?
JBoss 7 Monitoring support?
I noticed that Tomcat 7 support was recently added. Not sure if this would work for JBoss 7? If not, is JBoss 7 support coming soon? Any idea when?
Need help on SNMP v3 for Windows 2003 and windows 2008
Hello, We are using Application manager 10 and build version 10800 and i have gone through this link below http://forums.manageengine.com/portalLogin.do?serviceurl=/topic/snmpv3-6-12-2009-1&forumGroupUrl=manageengine also for configuring the snmp v3 for window server 2003 and donot know what changes to make in SNMPD.CONF file as per the setting given in this new monitoring settting in below zip files can any one help me in this
Getting Notifed from all Eventlog Errors
Hello Folks Can opmanager capable of notifying me when any event log error occurs on the server. We choose Any application failure or other Any System failure rules and associate them with the server . But we didnt notifed . is it possible to that ? Thanks.
Error parsing MIB:8212G-BB.mib
Error parsing MIB:8212G-BB.mib Exception while loading MIB:IMPORTS failed: Could not find the file : /opt/ManageEngine/SMR/OpManager/mibs/RFC-1155-SMI
Servers randomly losing CPU and Memory monitoring stats
Hi, Just checking if anyone has come across this issue. We have recently signed up to OpManager and spent some time getting all our servers added and monitored. Yesterday i noticed that about 20 of our monitored servers no longer showed stats for CPU and Memory monitors (see attachment). I can confirm the monitors themselves for both still definitely exist under performance monitors and that the credentials used (WMI protocol) is passing the test. The credentials used had previously worked and
Error Occured Unable to create MAPI profile. User credential provided in the 'Organization Settings' page does not have a valid mailbox.
Error Occured Unable to create MAPI profile. User credential provided in the 'Organization Settings' page does not have a valid mailbox.
Cisco ASA interface number problem
Hi, we are running Netflow Analyzer 9.8.5 and Cisco ASA 8.4 After the reboot of the ASA, the interface number is changed for some of the interfaces. Its a well known problem of the ASA. The command "snmp-server ifindex persist" doesn't exist @ this device type. Is there a solution, to getting persistent values? At other tools, you can use interface name as index instead of ifindex. regards
I was unable to install the ServiceDesk Plus appropriately
I have installed it on Win7 and WinXP. Run the application C: \ ManageEngine \ ServiceDesk \ bin> run.bat and all services up correctly on both OS When I try to open the application in IE http://localhost:8080 not show any information. Run the application of C: \ ManageEngine \ ServiceDesk \ bin> changedbserver.bat and can connect successfully to the database in SQL Express 2008 R2. To others when trying to enter from the desktop icon the program is loaded into "Server Application layer .........................................................."
Bad Data in "resourcemacip" Table
I'm writing a nifty script that obtains data from the Desktop Central MySQL database, and the table "resourcemacip" seems to have the data I want (mapping MAC addresses back to IP addresses). However, this data looks bad somehow. Check this out: C:\ mysql -u root -P 23306 desktopcentral -h sentinel mysql> SELECT * FROM resourcemacip WHERE IP_Address = "192.168.16.121"; RESOURCE_ID IP_ADDRESS MAC_ADDRESS 4815 192.168.16.121 f:4d:a2:db:ea:5c 1 row in set (0.00 sec) ("sentinel" is the server name
Public Folder Replica Report
When I run a replica report i'm seeing for some public folders 6 servers lists. But when I use the exfolder for 2010 or pfdavadmin for 2003 and goto those servers only 2 replica's Any idea's why it's showing this discrepancy. I've tried connecting to each server and each domain controller and still the same. Product Version : 4.5 Build No : 4500
Custom software asset cost report
Hello, I have begun entering all of our software license information into the asset - software - software license section. I would like to be able to pull a report in say January that shows the total cost for all licenses that need to be renewed that year, and then a monthly report that shows which specific software is up for renewal the next month. I have combed the custom reports (cmdb modules) and I can not figure out how to do this. Has anyone done anything similar? thank you!
Workflow: pre-approve password for a scheduled change
Hi All, I am evaluating PMP for our company. I would like to know PMP can handle this kind of workflow or not. An IT staff have to perform a change during weekend, let say Sunday 21:00-22:00. He needs a root password. He request the root pwd on PMP, specified change window Sunday 21:00-22:00. His manager approved it during office hour. Approval notification sent to requestor's mailbox. PMP will not release password to him until Sunday 21:00. After 22:00 PMP reset the root password. Could PMP support
API for search request / ticket
Hi Everyone, I want to know if there exist an API for search request / ticket. From my application i want to search for existing request / ticket. Thanks
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