I'm trying to to an asset scan for a new laptop that I put into manage engine. The firewall is off and manage engine isn't reporting that it can't see it just that it can't pull any info from it. I haven't seen any other reports of this issue so I'm unsure how to trouble shoot since manage engine can see and at least partially communicate with the laptop. Here are the screen shots of what I'm getting.

 

 

 

 

 

I'm on build 8021. Any assistance will be appreciated.