Add Request API assigning ticket to user, not requester
We are using the web based API to add a new ticket via a service login/account from another application, and we are passing what appears to be a valid requester ID and email address, but the API is assigning the ticket to the user login ID. A quick look at the logs shows the Requester information is coming across, but knowing how it determines which user to assign the ticket to is not posted in the log file.
How do I force the ticket to be assigned to the requester and not the login that is creating the request?
How do I force the ticket to be assigned to the requester and not the login that is creating the request?
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andrewreed1
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