Ticket Numbering

Will this same concept work for Support Center Plus?

Connect to mysql database as follows:
From the command prompt, C:\ > cd ManageEngine\ServiceDesk\mysql\bin
cmd > mysql.exe -u root -P 33366 service desk
Note: For MS SQL connect to the Query analyzer of the SQL server

Create a dummy workorder as follows:
mysql> insert into workorder (WORKORDERID, REQUESTERID) values (19000,2);
[ 19000 is the dummy workorder id number to start the requestid from 19001. 2 is a valid requester id. You may have to check the AaaUser for a valid requester id. Rest of the values can be the same as shown above ]

Restart ManageEngine ServiceDesk Plus service.
Note: Existing request id numbers cannot be changed. The new request id will start from 19001.