Feature Request - Problem ticket assignment to support groups.
Is there a way in a problem ticket, to assign the problem to a support group? We are looking for this ability, as well as automating the routing of specific problems to specific support groups. Thanks.
Asset - Additional Fields not showing
How do I get my newly created Asset - Additional Fields to appear when adding a new Product? Also, how can I make the required?
Custom Variables
Hi Is it possible to create custom variables in ME Service Desk? For the Business Rules email template, I would like to add the status field and the work log entries, so they are sent when a business rule is activated and an email sent. Sam
Ability to link Purchase Orders to Requests
We have a need to be able to create Requests of type "Project". These are generally not to resolve issues but to purchase a new PC, buy some new software, implement a new Internet router at a customer site etc. From the description you can see that we would need to purchase kit for these "Projects", which would need to be assigned to the Request so we know who to charge. In SD+ this could be implemented by allowing a link between purchase order(s) and Requests. This could just be a simple hyperlink
Problemas with task and timespend
Hi all, I have a small problem with the task, when i create a task and then put in the work log the time spend in the task. when i go to the reports to see total time used in this day i cant see the time spend, but i can see the time of the incident, any have the solution? Sorry for my english, and thanks for advance.
Dashboard chart is blank
Since upgrading to 8.205, the upper left-most chart on our dashboard contains no data. I believe this chart displays trends by Technician, Category, Level, Priority or Mode. Is there a query I can run to reset this? Thanks
Incident Template
I just installed ServiceDesk Plus, and am configuring. I wish to modify the default incident template to include the "Due By Date" which is already in the database. However it does not appear in the Drag-and-drop section to the left of the canvas. How can I add this field to the template? Thanks.
PO Attachements not opening/downloading
Users are getting a blank screen (no error messages or HTTP status errors) when trying to open attachments in the PO approval page (the link in the email notification that gets sent after hitting Submit for Approval). same behavior on both Firefox 21.0 and IE 8.
ServiceDesk Install - Failed To Start Server
I'm attempting to evaluate the product, but I can't get it to start following installation. I've looked through the forums and ran run.bat. Here is the output: C:\ManageEngine\ServiceDesk\bin>run.bat =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru
A link between Change requests and Purchase Orders
Hi. We are thinking of using Change requests as what we deem 'Projects'. This would include time spent building new PCs, Office moves etc. However, we currently cannot link purchases made for the Change (the PC hardware in the previous example) to the Change itself without manually creating a field. It would be great to have a feature whereby POs can be associated with Changes as this would make our charging/invoicing much more practical. Obviously, some reporting features to allow us to list POs
Approval Templates
I would like to see approval templates added. We are using approval for various things and it would be nice if we could adjust the notification to reflect the scenario instead of manually having to type it in every time.
How can I removed duplicate emails (Carbon Copy) from emails sent reports?
I'm trying to compile a report of all outgoing emails through my Exchange Server. When I generate the emails sent report, however, it's counting all the receipts that were CC'd on the email as separate emails. Is there a way to count them all as a single email?
Online sign up of notifications
One feature that would be great, would be to give the users the ability to sign up for notifications via the online portal. This way, when a manager of a business area wants to be notified when a specific system generates a Problem ticket, they can manage their notifications online and be sent emails when there is an issue.
Netflow Analyzer : Alert Profiles
When MODIFYING an existing alert profile, where for example I need to add 1 interface to the existing list of monitored interfaces, NFA requires that I re-enter all the previously monitored interfaces plus the new one(s). If I just select only the new interface to be monitored, it removes all other previously monitored interfaces. This is time consuming, error-prone and very annoying to correct each time. I hope this can be fixed in an soon to be released version. Thanks,
No outgoing traffic for softflowd
Hi, I cannot to see outgoing traffic, I have router on freebsd system, how I can receive correct data?
User Domain Password won't reset
Hello, I've added a Windows Domain type resource withe de DNS Name of the domain controller and the domain name. In this resource I added two accounts, both with the priviliges of domain admin and one of them set as Credentials for remote synchronization, but when a click on "Change Password" on one of this accounts (the one that is no the credential for synch) it doesn't update the password in the domain. Thanks!
OpManager REST API Response Schema
Is there a Schema/XSD for OpManager XML Response? I see the examples on the OpManager REST API page but no reference to an XSD or Schema.
Purge old deleted PC's servers from computer list
Hi, We have noticed when creating a Serurity / Server Permissions Reoprt that when selecting compuers, the list contains old deleted (decommissioned) servers that are not actually in our active directory list. A lot of these server were decommissioned years ago. Is there a way to puge these old entries ? Thanks Darren
Set Permissions on Home Folder using User Modification Template
Hi When creating a user using a User Creation Template I can use the Home Folder path to configure the location and at the same time set the permissions for the folder. See screen shot attached. Using a User Modification Template I can configure the same path. But the option to set the permissions seems to be lacking. See screen shot. Is this going to be changed? The AD Manager version I am running is: Product version: 6.0.0 Build no: 6012 Greetings, Wilfred
Task Dependencies Not Working
On a request, if you set task dependencies for tasks, rather than requiring that task 1 be done before task 2 and so forth, notifications go out for all tasks and they can be completed in any order.
Report by Company computers used
Hi i need a report by company field (in the organization tab on ad) on how many computers they have used ? i need this to setup billing by division on our ad ? all the computers are mixed up per region.
PO approval link and View PO link not working
Approvers get an error message saying You cannot Approve this PO, when clicking the approval link in the PO Approval notification. But when they go to their Home Tab under My Approvals, they can find the PO and Take Action without issues and can Approve or Reject via the Actions drop down options in the PO itself. Also, the link that allows you to view the PO after it's been approved or rejected displays a blank page.
User template not matching between admin and user views
I have created a new user template that includes certain groups and a specific OU. When I go to modify the template I can see the groups and OU properly, see below: But then when I log out from the admin account and log in as my user account I no longer see the same OU or the same groups even though I'm on the same template. Thanks in advance for any ideas!
Power settings not deploying properly.
I am playing around and testing with the power scheme settings available in Desktop Central. I deployed a scheme that basically has the Shutdown button set to power off the test unit when the button is pressed, as well as when sleep button is pressed. I verified the test laptop's power settings to see if they changed. The correct scheme name was deployed and set active, but everything seems to be set to default - everything is set to "SLEEP" for the button presses. Currently using the newest build:
Linux equivalent of ae_scan.vbs
Is there a Linux equivalent to the ae_scan.vbs Windows script please? I know you can download ae_scan.vbs from Assets -> [Troubleshoot] -> Windows Scan Script but I want look at the Linux euivelent. Many thanks. Mike
Notification Profiles - Edit Profile Name?
Hi guys Anybody know of a way that you can edit your profile name within the notification profiles? Currently if you go - Admin - Notification profiles You see a full list of notification profile you have created, however when you click edit next to the Notification profile you're currently unable to edit the name (I presume this is because the profiles are associated to the devices) Is there anyway that the profile name can be edited? I have quite a long list and I would just like to edit them so
Requester Fields not updated with AD Sync
It appears when I update some user fields for example Job Title or Department and do an Active Directory Synchronization the user fields are not updated. It sees the data that was there at the first synchronization. Anyone faced this issue or have a fix for it
pictures dashboard stop appearing..
After updating to version 10100, after a while the images of the dashboards are no longer displayed (no charge). I found that by deleting the files in the TEMP folder, or restart the service, the images appear again normally. Someone is going through this? Thanks.. Evandro Brazil.
None responsive devices
Hi all I'm having trouble getting a response from some of our devices. The majority of the devices are Allied Telesyn 8000s switches. I am able to add them and have the interfaces listed but no data. We are also having trouble with our core switch, we aren't able to monitor memory and CPU utilization but the we are getting usage data from ports. Could this be due to the core being a stack of 3 3com switches? All of these devices work with PRTG network monitoring software. I'm a compete manage engine
Version Migration
Is it possible to migrate from build 8110 directly to 8201? Thanks
Add workstation to site
hi every one... I create site and assign technician to the site. I want that technician can add workstation to their site... Could you please help me!
Unable to retrieve technician API key with the Free edition
Hi all, I installed SDP 8.2 and it's working perfectly ! I would like to improve my knowledge and to test the REST API provided OOTB. I tried to generate an API key but just by trying to associate a technician with a connection an error message is displayed. This message indicates that i can not add another connection as it's a free edition. An existing connection is already existing. That's true, it's the one associated to the administrator account. But when i check this account i don't see a way
Requester reply
Hi, I have an issue with my ServiceDesk, I have the following notification rule ticked: Alert(or Notify) technician by e-mail when there is a new reply from the requester. However, I do not receive email notifications when a requester replies to us. I have email notifications set up for new jobs, contract expiry etc.. and they all work ok, just this one rule doesnt seem to work. 8.2.0 Build 8205, However this feature hasn't worked for a long time, through multiple upgrades. Thanks!
Asset Name field
Is it possible to change the field that an asset will name as the "key" field. How are others adding inventory. If we have 10 of the same products does it make sence to make the "asset name" field the key and not allow duplicates? Doesn't it make sence to tie that to the barcode field, or the asset tag field? Thanks Mike
Purchase Order Notification
Dear Support, Can we send a notification to specific technician when the purchase order is approved. Regards, Samer
VMware Monitoring in OpManager has lot of bug's
Hi All, We have found that VMware monitoring through OpManager is not feasible as we have encountered so many issue since we started monitoring our VMware environment in it. For example we were not able to delete few devices detected by the OpMangaer through ESX server and to add it to latest we have an issue when we move a VM Guest OS from one ESX to another and reboot the ESX the ESX device is only not detected and the ESX server gives an error Could not collect data, HTTPS connection may be slow
Prevent backdating
Is it possible to prevent users from backdating tasks and work logs? Thanks, C
Assign to a different Technician with a note
I've searched everywhere in the forums but I can't find this info. Basically, I want to assign to a new Technician but I also want to pass on some info to him/her or state an action to take - I may have completed some work on the call but I need another technician to finish it off e.g "New user setup in AD - Please add to CRM" Any help much appreciated. Vaughan
Remote agent
Am I able to connect to a laptop remotely even if it is outside the work network, such as someone working from home.
Update on Feature ID....
Hi could someone let me know the current status of Feature ID SDF-21492 Thanks
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