Automatically email certain technicians with certain critera
I'm looking for a way to have certrain requests tickets automaically email specified technicians. The basic notificatons don't look like they will work for me because I can't seem to specify the criteria. For example if a ticket has the subject line lf "X is down" I would like that ticket to be emailed to specific technicians. The only thing I can see in the notifications area is the ability to change the template of the email that is sent, not the critera for when the email will be sent. Is there something like that in manage engine? I have build 8021.