Change value in a text field under Incident - Additional Fields
Hi All,
In ServiceDesk Plus, we have set up custom pick list style text fields in Incident - Additional Fields for our template.
The field contains a list of branches. Over time, phone numbers and site names have changed, but we cant seem to find a way to update this list in the database back end.
Is there any way we can update these Additional Fields in the database?
In ServiceDesk Plus, we have set up custom pick list style text fields in Incident - Additional Fields for our template.
The field contains a list of branches. Over time, phone numbers and site names have changed, but we cant seem to find a way to update this list in the database back end.
Is there any way we can update these Additional Fields in the database?