Notification for unassigned (No Group) tickets after x minutes.
We have a support group email
yyy@domain.com with auto-forwarding set in exchange to
xxx@domain.com which is the Group email of xxx Support.
When the ticket arrives its left unassigned and not with the xxx Support Group. Is there a way for me to set an email notification for unassigned tickets (Not assigned to any group) after x minutes? Same option with the Send notification when a requests in this group is left unpicked, only this applies to tickets with no group assigned initially
Thanks
When the ticket arrives its left unassigned and not with the xxx Support Group. Is there a way for me to set an email notification for unassigned tickets (Not assigned to any group) after x minutes? Same option with the Send notification when a requests in this group is left unpicked, only this applies to tickets with no group assigned initially
Thanks